My grandmother was hospitalized after having a fall that resulted in a hip fracture. Even her hospitalization was a new experience as she had been very fortunate to not experience any major medical complications.
After a week, her physician recommended rehab and I was given a helpful list of local facilities to visit. After visiting the four in the general Westover area, I decided on Las Colinas. The facility presented very well from an aesthetics standpoint, you could tell they took pride in having a clean facility. The gentleman in admissions, Jacob, was very welcoming, helpful and informative. As impressive as the building was, I was not sold by visuals. He made me aware of the ratings, staffing and a tentative plan of care for my grandmother, which was not only impressive but also showed that he was invested in her recovery.
She admitted in to a private room on the 300 hall which housed their therapy patients. Her CNAs Michelle and Ben tended to her needs and nurses Lisa and Oney kept our family aware of any updates in her care. The housekeeping staff cleaned her room daily which was a pleasant surprise.
The staff in therapy, Joe, Ross and Susie were vital in her recovery. Not only were they highly experienced in their trade but they connected with my grandmother on a personal level that made not only her initial few days in a new environment more comfortable but her entire stay more enjoyable.
I had reservations about their food as I had read bad reviews about it. Whether or not that was an isolated incident or they used that experience to improve their product, her meals were always enjoyable and well presented.
Although I hope she never needs to have inpatient rehab again, if the need were to ever arise, there is no other facility i would have her go. I highly recommend this facility and thank you to the entire staff.