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Coronado at Stone Oak

19638 Stone Oak Parkway, San Antonio, TX 78258

(800) 558-0653 (Call a Family Advisor)

2.85

(28 reviews)

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Coronado at Stone Oak
Coronado at Stone Oak
  • Top rated on Caring.com

San Antonio, Texas 78258


2.9

(28 reviews)


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Juniper Village at Lincoln Heights

San Antonio, Texas 78209



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one bedroom apartment, studio


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$3,890/mo



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Reviews of Coronado at Stone Oak in San Antonio, Texas

2.85

(28 reviews)

  • Facility

    4.2

  • Staff

    3.3

  • Food

    3.5

  • Activities

    3.3

  • Value

    3.4

Diana

1

February 27, 2024

I am a friend or relative of a current/past resident

I stayed with my mother 24/7 for 2 weeks at Coronado Rehabilitation facility after her hospital stay. I feel it was a waste of time. She only went to therapy twice that I know of because she would tell them her back or neck or she didn’t feel well They would say ok, no problem, we will check back tomorrow. 3 days later on some occasions, they would come in and ask again and she would say the same. They did not motivate her to go. I gave them doctors orders that she was to eat no meat/salt and they served her meat 6 times. It was like taking a bone from a hungry dog when she was served the meat. Even after a gave them a copy of her diet and spoke to kitchen staff and nurses, this still happened. Her room was near the nurses station and the laughter late at night kept us up. I had to get up and complain. They did stop the noise after that. I thought some of the nurses were curt. Unfriendly. She was supposed to get a blood a urine sample that they told me her doctor had to ask for and they would do. The doctor asked but it was never given which caused problems later. Overall, she had a bed, a tv that needed to be replaced and was given her meds. She could have done that at home. Very disappointed.

Dawn

4

December 17, 2023

I am a friend or relative of a current/past resident

My dad is currently at Coronado at Stone Oak. The facility is very beautiful. He has a private room, and he has a refrigerator and a microwave in case he needs to heat up his dinner. He has a bathroom of his own. They have a little cafeteria-like social meeting area right by his bedroom that families can go to to have coffee or whatever. He is getting to know the people there and they seem very friendly. At first, we had some difficulty with him getting his shower. He was supposed to get a shower three times a week and he did not. I had to go and talk to the head, the director of nursing, and make sure that he is getting his shower. So, he seems to be getting his showers on a regular basis right now. I don't like that he has to wait for his meals. Sometimes, he'll call me up in the morning and say that he's really hungry. He has to wait a lot for the aides to come and help him, because he has to be transferred to the bathroom and he has to wait for everything, really. The waiting part is hard for him because it seems like they're understaffed. They are under new management and they lost a lot of their workers. But I'm happy with them now and my dad's happy with them, and that's what matters. The communication is not really good - the communication of the staff with one another when they change shifts, but I've noticed it's getting better. I did mention that to the director, and I feel like it's getting better for my dad.

Ltrev

1

February 21, 2022

I am a friend or relative of a current/past resident

We were assured by Nathan that my mother would be cared for at Coronado. I’ve sat in her room, waiting for help, with the all important call button lit up. Only once in five times the button was pressed in the last three days did anyone come to assist. Right now, it’s 45 minutes and still no response. I finally decided not to wait any longer and made my way to the nurses station. A woman standing at the counter said the nurse wasn’t there and she didn’t know where she was. I waited a few minutes and that same woman said she would tell the nurse to come by my mothers room when she arrived. Not satisified that I would ever see the nurse in any reasonable timeframe, I asked the woman standing at the desk to tell me who the nurse supervisor was. She said she was. It’s amazing to me that the woman standing at the desk never offered to address my need herself. When The woman’s role as a nurse manager had been discovered, she then asked what I needed. I said a shower to which the nurse manager said there was a schedule that needed to be adhered to. Turns out the schedule indicated she should have been bathed already - and hadn’t. The care my mother is getting at Coronado is of no value.

Provider Response

Hi Ltrev, I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. Please allow us sometime to further investigate your comments. We would like the opportunity to further discuss this with you. Can you please e-mail me your contact information

Wopiti

1

December 27, 2021

I am a friend or relative of a current/past resident

Nice to look at but care is LESS than 1 star. Missed medications, ineffective therapy, dad received a shower maybe once a week and food not tasty or varied. Dad was slightly mobil when he arrived and is now bed bound on day 27. We are leaving today. My nephew, my husband and myself complained daily (when we could find someone) and all we got was lip service and often rude comments back. Do not place any loved ones at Coronado.

Provider Response

Thank you for your recent review. Our policy is providing the patient the best experience throughout the entire organization, and it is unfortunate to hear that we did not meet that expectation. We would love to learn more about your experience in detail.

Kris R

3

December 15, 2020

I am a friend or relative of a current/past resident

nice facility but my loved one went at age 88 after hospital visit from a fall. She was due to go home on day 15 and on day 14 we got a call she was tested and had coronavirus. Not good. Cannot get her to answer phone and no assistance to help. No visiting now either. She is asymptomatic.

Provider Response

Hi Kris, can you please reach out to us so that we may speak with you more on your loved ones time with us.

MsCampbell

5

October 11, 2020

I am/was a resident of this facility

To lived at this facility for 18 month after almost loosing my life. It was home to me and although I’m glad to be out I miss the place very much. The privacy of my own room was amazing. The gardens and activity centers were always clean and we had fun activities. The food was great and the care given to me while I was there was amazing! I still to this day try to keep in touch with some of my Coronado Family. You will all have a special place in my heart. Ms Campbell

Provider Response

Hi Ms. Campbell and thank you for this glowing review and rating! We are so glad to see that you enjoyed and benefited from your time with us! Thank you again, and have a great day!

L'bach

1

September 1, 2020

I am a friend or relative of a current/past resident

We sent our mom to Coronado based on recommendations. During her stay, she declined physically due to lack of attention, and subsequently fell into a depression. We took her out on a Saturday and discovered the next day that she had COVID. Coronado didn’t test her when she arrived, nor when they discovered they had a COVID-infected patient, nor upon her release. When she developed a cough they claimed they did a chest x-ray , but they were unable to locate it. Not surprising. By now, the family was exposed and quarantined, causing us to miss work, change airline tickets, and stress over the possibility of getting the infection. Don’t let the shiny building fool you, and don’t put your loved ones in Coronado.

Provider Response

Hi, we are sorry to hear about your unpleasant experience with us. We have escalated your concerns to the Executive Director of the facility so that she may learn more. Please reach out to us so that we may speak with you, thank you.

Guntown

1

July 29, 2020

I am a friend or relative of a current/past resident

My loved one was here for one month. Could never speak with a nurse or PT staff to get an update. Left messages for nurses to call back and NEVER received a call back. Communication is less than acceptable. Phone is never answered after 5pm and only was answered once at 10:30 pm. The discharge papers were left BLANK, no notes listed not even the discharge date or time were completed. Was discharged with a medication that was not on discharge med list. Left messages in regards to this and NEVER received a call back. My loved has no mobility on the right side of his body and no one EVER communicated this with me. DO NOT SEND YOUR LOVED ONE HERE!

Provider Response

Hi, we're sorry to hear about your unpleasant experience with us. We always strive to provide the best possible care and environment for our residents and communicate with our family members. We have escalated your concerns to the Executive Director of the facility so that they may learn more and find out how we can make your experience better. Please reach out to us, so that we may speak with you, thank you.

Lemmie

1

June 5, 2020

I am a friend or relative of a current/past resident

Do not be fooled by the beautiful appearance of this place. Staff is inattentive. Felt that many residents are just medicated and forgotten. It's a money machine. I took my mother home after only 4 days in this "beautiful" facility. Found my mother soiled and walked in to find her with her face in her plate. They missed getting her to her appointments after being assured that she would be transported. Look elsewhere.

Provider Response

Hi Lemmie, we take our reviews seriously and are disappointed to see that we didn't meet your expectations. We are sorry to hear about your mother's unsatisfactory experience with us. We'd like to learn more about her time with us to see how we could have made it better. Please reach out to us, we hope to hear from you soon.

pladuke

5

September 26, 2019

I am/was a resident of this facility

What I like most about living at Coronado are my friends and my private room.

Provider Response

Thank you so much for taking the time to review and rate your patient experience with us. We are absolutely thrilled that you have rated us so highly, kindest regards!

EmilyN

5

September 26, 2019

I am/was a resident of this facility

I like that we have a large beautiful activity room.

Provider Response

Thank you for taking the time to review and rate us! We're so happy to have earned so many stars!

JesseE

5

September 26, 2019

I am/was a resident of this facility

I am a resident at Coronado and I like that I have a private room and peace and quiet when I need it.

Provider Response

Hi Jesse, we are happy to see that you are enjoying your patient experience with us! Thank you for taking the time to leave your rating and review, have a good day!

Mr. Lucius

5

September 14, 2019

I am a friend or relative of a current/past resident

The hospitality at this facility is so professional. I would recommend this facility for anyone. They have the best of the best staff.

Provider Response

Hi Mr Lucius! Your great rating and kind words mean a lot to us, and we appreciate you taking the time to leave us this review! Take care!

juice 86

5

September 11, 2019

I visited this facility

Most friendly staff

Provider Response

The entire team would like to thank you for your review! Your positive review and kind words mean a great deal to us, thanks again!

Linda Olson

5

October 12, 2018

I am a friend or relative of a current/past resident

Because of my daughter’s severe condition, she has needed professional care for many years. She is now a resident of Coronado at Stone Oak and has resided there for a little over four months. I am totally impressed with this facility. The nurses involved with my daughters care are very professionabe and caring. Her room is large and has everything she could possible need. I can honestly say that my daughter has been blessed with the care that Coronado gives!

Provider Response

Linda Olson, thank you for your kind words and this wonderful review! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Nancy

2

September 7, 2018

I am/was a resident of this facility

I went to Coronado at Stone Oak twice. It looked very clean, but it looked like a hospital with carpets. There were pretty pictures on the walls, but there wasn't anything to make it look pleasant or make someone actually want to live there. The staff was very nice, but extremely slow. You ring the bell and you have to wait 30 minutes or an hour to get somebody. They don't have enough staff on duty all the time. The food was terrible. They weren't as well-organized. They take people out to see a movie or go somewhere else on Wednesdays, but that's about it. There were a few little classes, but they don't advertise them very much.

Resident's Loved Ones

4

March 27, 2018

I am a friend or relative of a current/past resident

The facility is great, past services have been lacking but the new director is working diligently to employ higher quality CNA's that are qualified and caring. Overall client services are improving. Recent CNA's employed are of the highest quality and caring and giving excellent services. Several nurses are excellent. Coronado is changing and improving thanks to the new executive director.

Provider Response

Hi Resident's Loved Ones, thank you so much for your positive comments about Coronado at Stone Oak!

L Hill

1

September 25, 2017

I am a friend or relative of a current/past resident

It took 12 days to get positive results for a kidney infection from a urinalysis that was ordered by the resident Dr on her first day. She was complaining of lower abdominal pain and dizziness upon admission and was given a prescription for antibiotics on her 12th day of care. Her symptoms diminished after finishing the prescription. I've asked how it could take 11 or 12 days to get results from a urinalysis and was assured I would get an answer but have.not received a return call in six days.

ashdamm

1

June 29, 2017

I am a friend or relative of a current/past resident

Do not take any family members or friends to this facility! My grandmother was staying at this facility and while there complained to one of the nurses that she was seeing a bright light in one eye and could not see. The nurse told her to rinse out her eye and she would be right back in and never came back. My grandfather looked around for a nurse for hours and continued to call for her. After being told by the nurse several times that she would be right there finally someone came in six hours later! It turns out my grandmother had a blood clot behind her eye and is now blind in that eye. She was moved to a hospital to have oxygen pumped through her eye and was told by doctors that this method was most effective within the first 24hrs that it happens. Since some much time was wasted at this HORRIBLE center by the time she was transferred to the hospital it was already close to the end of 24hrs. The doctors are saying chances are slim in her getting her eye sight back!! This facility should be shut down and nurses license should be taken away. We will definitely be pursuing different avenues to make sure they don't treat other people this way!!!

jim8888

3

February 18, 2017

I am a friend or relative of a current/past resident

Had my mother stay here she was very happy with the CNA's from 2-10 especially a big guy named Isreal. She still cant stop talking about him. But the management made empty promises. The building is beautiful but very understaffed they need more CNA's with good upbeat attitudes

Inadequate disconnected care

1

January 2, 2017

I am a friend or relative of a current/past resident

Horrible rehab experience for our mother and family! This facility ty is severely understaffed. Aides spend a lot of time at the nurses station on their cell phone. Many are not properly trained to handle patients especially patients recovering from surgery. They lack sensitivity and compassion for seniors and treat them as worthless objects. Nurses were good for the most part but we rarely saw them except for dispensing of medications. Front office was disorganized and never available. This facility lacks communication in all aspects. The final blow was being sent home was being sent home with 15 blister packs of medications for another patient!

Loved one Allso

1

December 9, 2016

I am a friend or relative of a current/past resident

My mother was on the Rehab side of the facility. She was not suppose to go to the bathroom by herself but was forced to and had the fear of falling many times. The reason is because the nurses would not respond to the call buttons / lights and on many occasions when they did they would turn them off, stated they would be back but was a NO SHOW. Called again but no response. There was an accident twice due to this. Housekeeping picked up her clothes by mistake and they were discarded thrown away. We pursued and requested for payment on the clothes but now 3 months later they do not return phone calls yet did acknowledge that they were at fault. this is a Senior citizen with no income and now in the holiday time of the year. There customer skills need improvement .

CC187004

4

September 7, 2016

I am a friend or relative of a resident

Coronado at Stone Oak was a rehab hospital on one side and an assisted living facility on the other side. It was very costly to stay there. My mother spent six months on the rehab side, and the starting fee was over $6,000. There was a higher nurse-to-patient ratio, which was good because that had been my biggest concern. The facility was very clean. My mother's room was efficient. It was a one-person room, a single room. Mom is picky, but the food was fine. There was a menu.

Loved one2

1

August 26, 2016

I am a friend or relative of resident

Looks nice, but not a place to leave your loved ones. Unless you plan to stay with them. Administration is horrible. Won't take responsibility for anything, places blame on everyone else. Family member got a staff infection in their PICC line, can't prove it happened here, but saw some questionable practices when it came to care of the PICC line. In house doctors are almost worthless. Only there once a week and don't always talk to patient. RNs & CNAs do what they can, but have too many patients to oversee.

jchavez123

1

September 15, 2015

I am a friend or relative of resident

It's a beautiful place but the care is non-existent. I had my mother here and was excited when I toured the place because of the private room, private bath, plus it looks nearly new, but that's where everything falls apart. I was visiting my mom one day and decided to time how long it took for someone to answer her call light because we noticed they were not timely in responding. It was OVER 2 HOURS before someone came in. The worst part is she needed to use the bathroom! It's not the place to go if you want good care but it is pretty!

Top Notch Facility

5

September 8, 2015

I am a friend or relative of resident

Our experience at Coronado at Stone Oak has been nothing less than excellent. My 80 year old father had a first-of-its-kind heart valve surgery at University Hospital that left him very weak, unable to walk or even use the restroom. Once we knew he would needs some extensive post-surgical physical therapy, we began interviewing facilities all around San Antonio. When we reached Coronado, we were met by Jaime Soto who took the time to listen carefully to our needs and explain how Coronado's PT program works. We toured the facility and it was in much better condition that most others we had seen. He introduced us to the Executive Director, Boyd, and we also met some of the PT staff. After careful consideration, we chose Coronado based on the PT program and the overall feel of the facility. On our first day, we had a meeting with the Manager for the PT program, the Head of Nursing and also other staff members. They carefully explained to my father the PT plan and also insured all of this nursing needs would be met. After having been in a hospital for several weeks, my father was very relieved at both the home like feel of Coronado and the professionalism of the staff. The PT staff did an excellent job working with my father. He was up and walking within a few days and even walking without a walker within a couple of weeks. Every time we visit my father he has a huge smile on his face and is excited to show us what he can do. He's even managed to gain back a few pounds and really loves the food at Coronado. I cannot recommend Coronado highly enough. I read the other reviews and all I can say is go by and meet these folks. We have never met anyone at Coronado who didn't provide us or my father the absolute best care. Having seen most other facilities in San Antonio, I can honestly say we made the best choice coming to Coronado.

Mum2lelolex

5

April 1, 2015

I visited this facility

Absolutely beautiful facility. The staff were very friendly and accommodating. As a nurse myself, I was looking for a place that would fulfill my standards for my loved one. This place files the bill and then some.

Sam15

3

March 19, 2015

I am a friend or relative of a resident

Coronado at Stone Oak was very clean. They have very nice rooms. It is more like a hotel room than a nursing home. It had a refrigerator, a safe, and a microwave in the room. It has a bathroom. It is a single person room. The facility itself is nice. The staff varied widely depending on what shift it was. They seem to be under staffed. They did not always respond promptly to calls. Sometimes when my wife calls, I would wind up leaving the room to find someone to assist her. I know they did have activities, but she wasn't able to participate because she was bed bound. Some of the people there were professional and effective, and some of them were less so. The main thing that impressed me was the physical plants were very nice. But the staffing was a problem. First of all, their kitchen needs to respond and provide proper meals as required by their patients. There were a number of times she was served meat even though it is clear in her papers that she is a vegetarian. So the kitchen is a problem as well.

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Medicare

  • Health

    3.0

  • Overall

    4.0

  • Quality

    5.0

  • Staff

    2.0

Medicare Provider Number: 676353
    Ownership Type: Government - Hospital district
    Rating Date: 9/1/2023

About Coronado at Stone Oak in San Antonio, Texas

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Coronado at Stone Oak

19638 Stone Oak Parkway, San Antonio, TX 78258

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Caring.com

Caring.com is a leading online destination for caregivers seeking information and support as they care for aging parents, spouses, and other loved ones. We offer thousands of original articles, helpful tools, advice from more than 50 leading experts, a community of caregivers, and a comprehensive directory of caregiving services.

 

The material on this site is for informational purposes only and is not a substitute for legal, financial, professional, or medical advice or diagnosis or treatment. By using our website, you agree to the Terms of Use and Privacy Policy

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