Broadmoor Medical Lodge

This is the second time our mother (92 yrs old) has been fortunate to receive the skilled care of the Broadmoor Medical Lodge staff. The first was 3 years ago for a lesser injury. This time was more serious with a more challenging recovery. My family cannot praise enough the experienced and compassionate staff - from the welcoming hostess, to the gracious housekeeping who quickly attended to our mother’s needs, to the nurses, the physical therapist, the occupational therapist, to the speech therapist, to the bathing attendant, and the Director. Our mother was discharged today after 3 weeks of exemplary medical care. All our requests were met timely and compassionately. Our mother is feisty and sometimes can be uncooperative. Still, the staff was patient with her and made sure that she understood what was best for her recovery. We did not give this lovely center a 5 star due to necessary Covid restrictions which made it a bit more challenging for everyone. For example, prior to Covid the center had delicious snacks including a soft ice cream machine. This was the least of our worries! Kudos to Broadmoor! With much gratitude to all.

My dad was at Broadmoor Medical Lodge for full care rehab. They did a good job. My dad got a standard room and the staff was wonderful. The whole facility was nice and clean.

Broadmoor Medical Lodge was really good. They did well. The food was good too. My mom just had a little problem with a young girl that showered her, but it could have been my mother's fault. I had to talk to all three of us to find out what was wrong. She seemed to think that they showered her with cold water and didn't treat her very well. I'm not sure of that because she's picky here at the house too. When the hospice girls came to shower her, she said it's too hot or too cold. I don't know if that was something that they could have improved. There was only one lady that was at the main desk that sits where the computers are and stuff. I'm not quite sure what her title is, but she was not friendly at all. She didn't say anything. She didn't ask if you needed help or anything. She just stared at you, and then went on her way so that bothered me. She could at least smile and say, "Can I help you?" Everything else was good. It was clean, and it smelled good. They had a person that came there all the time to cut people's hair. I made appointments to get my mom down there. She ate in her room, and they cleaned the rooms every day. They gave her insulin and they checked her sugars before every meal. When she was there, she was doing rehab. She still could walk a little bit with a little pushcart, and they would take her down to the gym and have her do some little exercises. They got her to where she would walk more to keep walking further and further all the time. It's all in the same building. The halls on the other side, I think, are for all the nursing home residents. One lady nurse got there early, and my mother's an early riser. She would go and get my mom a cup of coffee early and bring it to her. She really liked that.

I wanted to like it. The facility is beautiful and well kept but that's about all it has going for it. They are short staffed and most of the staff they have are not interested in the patients. A patient said she didn't feel right. The nurse said I dont have time for this. Another asked for her meds (it was time). The nurse shook her head and never came back. They administered the incorrect meds causing a very serious reaction. Then completely forgot meds for 24 hours. Forgot meals three times that I am aware of. They lost a patient. Admitted to ignoring the alarm. Gave out the alarm code to patients and guest (yes I have it). You can hear the staff complaining about one another while standing outside patients rooms. They have an activities board but no activities are done. Did i mention the meds? That's deadly.

Our mother was admitted to the rehab and then long term care. She was placed in a room and totally forgotten!! Other residents would comment that our mother was forgotten and not being taken care of by not being fed or receiving her meds or gotten out of bed. The facility lost her teeth, her clothes, and were constantly rude and oblivious to what was going on and by who. By the time we were able to transfer our mother to another facility, she had lost 40 pounds and was transferred in a coma and non-responsive. She had to be immediately taken to the hospital after leaving Broadmour and died one week later of malnutrition, sepsis, and dehydration. If I had personally treated a family member like this, I would be in jail under criminal charges awaiting trial! Please DO NOT place your family member in this facility as they will be forgotten, neglected/abused and decompensate rapidly! Don't buy the lie that they are short-staffed or because of COVID as they can ask for assistance from the state to care for their residents.

Staff is negligent and lets residents sit in their dried feces. Staff is rude and does not care to help or even offer sympathy. I wish I had known sooner what I know now. This place has no business taking care of anyone.

I have a family member that has been a resident since 2018. There are numerous care facilities across our country. When we looked at selecting a place to care for our loved one, we reviewed the pros and cons to all. There was nothing that fit the word perfect in any facility. We found Broadmoor at the top of our list after careful evaluation and prayers. Even though there is always room for improvement, we found the staff to be responsive to our needs when we communicate on a regular basis. We also noticed an improvement in our family members health and well being. It was also important for the facility to have a place of worship and discovered they had church services every Sunday as well as Bible study during the week. I would say overall that Broadmoor is better than average. During these most challenging days around the world, we are praying for the residents and the staff. My ratings will be based on our family member at Broadmoor, our observation and communication with the staff.

My grandmother was at this facility. I was there almost all day with her and I only saw them feed her once and never saw them get her water.. and numerous times had to go find the nurse because they were not answering her button calls. Then at one point she was CHOKING. It took almost 5 minutes for anyone to come. I get that it’s 5 minutes - but that’s only because since I was able to walk, I could go find someone. If my grandmother had been alone, not being able to walk or talk, she could’ve choked to death. She had a UTI and the next day we had to take her to Presby where they found out she was SEVERELY dehydrated. NO WONDER.. they hadn’t given her water the entire time I was there. Presby said NOT to take her back.