Legacy at Crystal Falls

Offers Assisted Living and Memory Care

12 Reviews

1841 Crystal Falls Parkway

Leander

78641

Legacy at Crystal Falls

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4.1 12

disappointed again 2019-11-11 The worst. Don’t place your loved one here. Management is horrible and they have major systemic problems. It is beautiful and is great during the week days- but the nights and weekends are a nightmare. Nights are under staffed, so the caretakers cant possibly get to everyone. Residents wondering around asking for help with no-one in sight. Care-plans never get read and the caretakers are so overworked and underpaid that they cant keep them. So the eternally new caretakers never know what to do. If you do put your loved one here, be sure to get a camera and advocate for them.. I am a friend or relative of a current/past resident

5 1 1

disappointed and fed up 2019-06-29 I have had experiences with several al and memory care places now and they all disappoint. Legacy is no exception. The caretakers and staff is mostly kind and the place is clean and beautiful however they are very understaffed and management is difficult to deal with. Rooms are beautiful and large. They will actually raise your level of care (and cost) for advocating for your loved one. They dont follow care plans and when you ask that they actually do what you are paying for they will charge you for that communication time by an increase in care level. Each time you change something like meds they also charge you. Be aware of the way they nickel and dime you. The attitude that i feel is ‘we do what we do and if you don't like it thats too bad’. I will be moving my father as soon as humanly possible. He is happy enough however as he likes the independence snd residents are kind. But the next fall that is unreported will result in another move probably back home. Ask lots of questions and be clear about your expectations! Good luck! I am a friend or relative of a current/past resident

5 2 1

Deb 2018-08-13 We toured Legacy at Crystal Falls. It's absolutely wonderful, a single story, and only a couple of years old. They had a lot of workers, and everybody was wonderful. The food was wonderful, and the rooms were really nice, but it's too expensive at $8,000 a month for two, but it included everything. They had all kinds of activities. The entry lobby was really pretty. They had a kitchen area for snacks, different rooms that family members can use, and a pretty outdoor space with garden planters if you want to plant vegetables or plants. The dining room was really nice. There was a theater room, an exercise room, and a beauty parlor, but you have to pay for services. Right next to it was the memory care facility that they lock. I cannot say enough about that facility. I visited this facility

5 5 1

michmash 2017-10-07 Very happy w the staff and facility itself. The food is the only thing that is lacking and it is our only concern. After 3 months my dad has lost 10 pounds and we’ve had to start taking him to eat to reverse that trend. Unfortunate given the $ he is paying to stay there. Everything else though is great! I am a friend or relative of a current/past resident

5 4 1

susanitalee7 2017-05-20 The Legacy was one of the best places I visited. The people were wonderful. It was small but very personal place where they can give better attention to people. They had a lot of modern technology. Everything was clean, modern, and a very good size. However, the food was industrial-like, and I wished that they would have more doctors and nurses there more often. I visited this facility

5 4 1

Pockyjack 2016-10-04 I have been to The Legacy at Crystal Falls several times visiting residents. Of all of the communities in the area, the legacy stands out. The staff is so welcoming and inviting and their philosophy of care in unique and very innovative. I visited this facility

5 5 1

Greg522400 2016-09-29 Legacy at Crystal Falls is a brand new and nice facility. Everybody was very helpful. It was very secure, but it was also really expensive. They spent a lot of time with us, so it was nice. Their rooms were a little odd and kind of funky. They had a weird set up, and their living area was very small. I visited this facility

5 5 1

Bradley267114 2016-08-22 I liked Legacy at Crystal Falls a lot. I was there a total of four times. I liked the manager. It was a smaller facility, prettier, and newer. It had a really open and bright feel to it. I really liked the staff. Everybody was extremely friendly. They took the initiative to introduce themselves, and the gal explained the program really well. It had a different model in that it was a straight fee based on the room that you were at. They wouldn’t charge for your level of care and, in principle, that was a really good thing. They said, “It doesn’t matter your level of care. We're gonna take care of your needs.” I liked the staff and the facility. The rooms were a bit small. I thought the employees there worked well as a team together. I liked that it was one story and that they had memory care in one corner of the building. I visited this facility

5 5 1

slrank 2016-06-29 My loved ones were at Legacy at Crystal Falls' memory car, which was secured and had more staff per resident. The staff was absolutely exceptional. They went out of their way to meet our needs. In fact, they went beyond expectations trying to meet our needs, so they were absolutely outstanding. They're willing to meet their clients at any level. They had very personalized care and an extremely attentive staff. I visited this facility

5 5 1

ElaineKDGVN 2016-05-10 The Legacy at Crystal Falls was a very clean, beautiful place. I was impressed by it. The staff was very friendly and very helpful. I visited this facility

5 4 1

SC3 2016-03-17 Legacy is a pretty new, nice place. I love the fact that it’s full of light and built around patios. The staff is very good, and I’m very happy to have found it. I am a friend or relative of a resident

5 4 1

Heidi13 2015-09-30 My mother is in Legacy at Crystal Falls. She has round-the-clock care, and it's been pretty good so far. She has been there about three months now. They're very attentive, and she enjoys it. It's a brand new facility, so everything is very clean and new. She has a two-room suite that has a living room and a bedroom. She is in a wheelchair and all the bathrooms are very large. She can maneuver, and they have a roll-in shower. They have a gym, on-site chef, activities, different communal living areas where people can play cards and watch TV. They have outings, they go shopping and to doctor's appointments. They have a nurse that comes in once a week to check on her and there's someone there 24 hours a day. She has an emergency call button in her room, and they're very prompt at responding to her. The food is very good. They have a chef that cooks fresh every day. She can also request meals in her room if she's not feeling like coming down to the dining area. They have a very nice dining room area that can hold at least 50 people and then they have a private dining room if she wants to have family in a private dinner. She can request things if she wants something in particular or something that's not on the menu for the day. It's really good, and she's very happy there. I am a friend or relative of a resident

5 5 1

1841 Crystal Falls Parkway, Leander, TX 78641

Call (800) 385-2527

Legacy at Crystal Falls (800) 385-2527

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Reviews of Legacy at Crystal Falls

12 Reviews Write a review

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(3 Reviews)

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Assisted Living Reviews for Legacy at Crystal Falls

November 11, 2019

By disappointed again

I am a friend or relative of a current/past resident

The worst. Don’t place your loved one here. Management is horrible and they have major systemic problems. It is beautiful and is great during the week days- but the nights and weekends are a nightmare. Nights are under staffed, so the caretakers cant possibly get to everyone. Residents wondering around asking for help with no-one in sight. Care-plans never get read and the caretakers are so overworked and underpaid that they cant keep them. So the eternally new caretakers never know what to do. If you do put your loved one here, be sure to get a camera and advocate for them..

Provider Response

Hello, Thank you for taking the time to leave a review, and we are saddened to hear you feel this way about our beautiful community. We would have loved the opportunity to speak with you in person so we could address your concerns or misunderstandings. We pride ourselves on our transparency in addition to providing the best lifestyle and environment for all of our residents and families to help live out a Connected, Active, Purposeful, and Safe life. Our team is caring, joyful, and loves each and every resident. We would love to have a chance to speak with you and address your concerns further which may have you feel differently than what you originally posted. Looking forward to speaking with you soon. Love, The Legacy at Crystal Falls

June 29, 2019

By disappointed and fed up

I am a friend or relative of a current/past resident

I have had experiences with several al and memory care places now and they all disappoint. Legacy is no exception. The caretakers and staff is mostly kind and the place is clean and beautiful however they are very understaffed and management is difficult to deal with. Rooms are beautiful and large. They will actually raise your level of care (and cost) for advocating for your loved one. They dont follow care plans and when you ask that they actually do what you are paying for they will charge you for that communication time by an increase in care level. Each time you change something like meds they also charge you. Be aware of the way they nickel and dime you. The attitude that i feel is ‘we do what we do and if you don't like it thats too bad’. I will be moving my father as soon as humanly possible. He is happy enough however as he likes the independence snd residents are kind. But the next fall that is unreported will result in another move probably back home. Ask lots of questions and be clear about your expectations! Good luck!

August 13, 2018

By Deb

I visited this facility

We toured Legacy at Crystal Falls. It's absolutely wonderful, a single story, and only a couple of years old. They had a lot of workers, and everybody was wonderful. The food was wonderful, and the rooms were really nice, but it's too expensive at $8,000 a month for two, but it included everything. They had all kinds of activities. The entry lobby was really pretty. They had a kitchen area for snacks, different rooms that family members can use, and a pretty outdoor space with garden planters if you want to plant vegetables or plants. The dining room was really nice. There was a theater room, an exercise room, and a beauty parlor, but you have to pay for services. Right next to it was the memory care facility that they lock. I cannot say enough about that facility.

October 07, 2017

By michmash

I am a friend or relative of a current/past resident

Very happy w the staff and facility itself. The food is the only thing that is lacking and it is our only concern. After 3 months my dad has lost 10 pounds and we’ve had to start taking him to eat to reverse that trend. Unfortunate given the $ he is paying to stay there. Everything else though is great!

May 20, 2017

By susanitalee7

I visited this facility

The Legacy was one of the best places I visited. The people were wonderful. It was small but very personal place where they can give better attention to people. They had a lot of modern technology. Everything was clean, modern, and a very good size. However, the food was industrial-like, and I wished that they would have more doctors and nurses there more often.

October 04, 2016

By Pockyjack

I visited this facility

I have been to The Legacy at Crystal Falls several times visiting residents. Of all of the communities in the area, the legacy stands out. The staff is so welcoming and inviting and their philosophy of care in unique and very innovative.

September 29, 2016

By Greg522400

I visited this facility

Legacy at Crystal Falls is a brand new and nice facility. Everybody was very helpful. It was very secure, but it was also really expensive. They spent a lot of time with us, so it was nice. Their rooms were a little odd and kind of funky. They had a weird set up, and their living area was very small.

August 22, 2016

By Bradley267114

I visited this facility

I liked Legacy at Crystal Falls a lot. I was there a total of four times. I liked the manager. It was a smaller facility, prettier, and newer. It had a really open and bright feel to it. I really liked the staff. Everybody was extremely friendly. They took the initiative to introduce themselves, and the gal explained the program really well. It had a different model in that it was a straight fee based on the room that you were at. They wouldn’t charge for your level of care and, in principle, that was a really good thing. They said, “It doesn’t matter your level of care. We're gonna take care of your needs.” I liked the staff and the facility. The rooms were a bit small. I thought the employees there worked well as a team together. I liked that it was one story and that they had memory care in one corner of the building.

June 29, 2016

By slrank

I visited this facility

My loved ones were at Legacy at Crystal Falls' memory car, which was secured and had more staff per resident. The staff was absolutely exceptional. They went out of their way to meet our needs. In fact, they went beyond expectations trying to meet our needs, so they were absolutely outstanding. They're willing to meet their clients at any level. They had very personalized care and an extremely attentive staff.

May 10, 2016

By ElaineKDGVN

I visited this facility

The Legacy at Crystal Falls was a very clean, beautiful place. I was impressed by it. The staff was very friendly and very helpful.

March 17, 2016

By SC3

I am a friend or relative of a resident

Legacy is a pretty new, nice place. I love the fact that it’s full of light and built around patios. The staff is very good, and I’m very happy to have found it.

September 30, 2015

By Heidi13

I am a friend or relative of a resident

My mother is in Legacy at Crystal Falls. She has round-the-clock care, and it's been pretty good so far. She has been there about three months now. They're very attentive, and she enjoys it. It's a brand new facility, so everything is very clean and new. She has a two-room suite that has a living room and a bedroom. She is in a wheelchair and all the bathrooms are very large. She can maneuver, and they have a roll-in shower. They have a gym, on-site chef, activities, different communal living areas where people can play cards and watch TV. They have outings, they go shopping and to doctor's appointments. They have a nurse that comes in once a week to check on her and there's someone there 24 hours a day. She has an emergency call button in her room, and they're very prompt at responding to her. The food is very good. They have a chef that cooks fresh every day. She can also request meals in her room if she's not feeling like coming down to the dining area. They have a very nice dining room area that can hold at least 50 people and then they have a private dining room if she wants to have family in a private dinner. She can request things if she wants something in particular or something that's not on the menu for the day. It's really good, and she's very happy there.

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Cost of Assisted Living

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Services and Amenities of Legacy at Crystal Falls

Costs

All Inclusive Rent
Fee Structure Extra: We Offer A Month To Month Rental
Assisted Living Starting At: $3935/month
Memory Care Starting At: $6245/month

Room and housing options

Companion Suites: No
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals
Room Service For Meals

Features

Beauty Barber Shop
Computer Room
Resident Transportation
Party Space
General Store
Tv Room
Garden And Patio
Resident Parking
Features Extra: Library, Fitness Room/Gym, Rfid Locking System Apt Doors

Cleaning services

Laundry For Linens
Private Cleaning Services
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Wifi
Technology Extra: Quiet Care Monitoring

Health services

Skilled Nursing
Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Book Clubs
Tai Chi
Fitness Room
Yoga
Gardening
Cooking
Arts And Crafts
Activities Extra: Computer Class, Xbox Sports Competitions

Financial guidance

Home Sale Assistance
Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Languages

English

General

Resident Capacity: 262
Minimum Age: None
Pets: No Pets Allowed

Range of services

Physical Therapy

Licenses

Licenses: Cert. # 103459
State Licenses: 142324

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About Legacy at Crystal Falls

Legacy at Crystal Falls residents enjoy compassionate care, beautifully decorated accommodations, engaging activities and delicious food-all in a community that provides meaningful connections and personal comforts. Our community is designed to keep residents connected both inside and outside the community. From the comfort of their private rooms to the convenience of 24/7 support and organized activities, our residents live an active, comfortable and engaged life.

The advanced technology incorporated into our community allows our residents to have the support they need, the independence they want and the connection they crave. Nothing less.

Legacy at Crystal Falls

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