The Heights of League City

Leslie

My dad has been a resident of The Heights of League City for two and a half years. The big people there try to work with us. I am picky, but we don't demand every little bitty thing like some families do. We only ask for three showers a day, his medication, for him to be walked 15 or 20 minutes with somebody with a belt on him, change the sheets, and for him to have three meals. That's it, and we can't even get that done. I'm very involved with their staff because they know me, and I'm always on the phone with them. What I've learned about a lot of these places, though, is that if you're in their faces and you're there every day, you'll get a lot more done than you will with a phone call, so our family always shows up. There was an incident last night, and it was with the same lady we have complained about. I finally told them today that I don't wanna hear anymore, and that they're gonna have to educate her because she's very unsanitary. My dad has gotten to where he's hard to understand. He's got dementia, but he's not hard to understand if you have the patience and will listen to him so you can figure it out. If you're just going to run in there and ask what's wrong and walk out, then you're not going to ever find out what's wrong with him because he has a hard time communicating now. This lady came in at three in the morning, and my dad was trying to tell her there was water. He didn't want to say he'd peed on himself because he was embarrassed. She knows this because she's been with him for two months, so she said, "Did you spill water on you or did you piss the bed again?". This is the kind of stuff we put up with and when I write the text to who I'm supposed to write it, in the morning I get a reply saying "We're trying to educate them more." We pay a good amount of money every month there and I'm tired of hearing that so I told them today that she cannot be in my dad's room anymore. I've never done that in two and a half years, but I'm done with her. She also made my dad do all the work of taking everything off, and then she threw all that wet stuff on a leather chair that everybody comes and sits on. She will not change his bed at night, either. She'll change the pad, and then she'll walk out and my dad will say it's wet. It's like she just put the wet sheet back on him. A new administrator started there today, and then they have a new D.O.N. who started. We have gone through so many staff there, it's unbelievable. He's not being abused, not at all, other than they just don't do the job. I told them my dad has gotten worse, so I want them to get and roll him to his meals now because he doesn't even know what time it is anymore. They're used to him always being able to do that, so they won't get and roll him into his meals or to an activity. I want him out of that room, but if I didn't babysit him over a camera, my dad would just stay in the room sleeping in his wheelchair because he refuses to be in bed. He likes to be up so at breakfast at seven, he sits in that wheelchair and rolls around until seven at night. He says the bed is for dead people and he's not going to be in it, which is good. I'm praying that this administrator is going to get things in order because the last one was supposed to, but she only lasted for three months. I told them my dad's toilet paper roll had been broken since last Thursday. I can see him on the camera leaning out of the toilet and afraid he's gonna fall and break something. He's fallen four times there since September, and I said, if he falls again, they are going to be in deep trouble with me because I have told them the toilet paper roll is broken and they need to fix it. I had a friend go by there today to check. She said it's still broken, and the toilet paper on the floor was all wet and nasty, and that's what my dad uses. I probably wouldn't recommend this place, and it's sad because I want to say my dad is in a good place. I have always not said one negative thing to anybody on the outside, but unless they get something straight around there, I wouldn't know. The residents are not being abused, but I wouldn't put my loved ones there unless they want to babysit like I do. It's constant that we babysit over the camera, and I pay way too much money for that. I told my mom we need to move him, and I really think I need to come down there and start looking around because it's not gonna change. I said they promised since September, and it hadn't changed, it's only gotten worse. I like the owner of the place, though. He calls me back in a heartbeat. When I call him, he gets right on top of it. I have to call him about every three months to say what's going on. I said I would hate to report their facility, but I'm going to call the state if they don't get things going. He said he'll see what he can do. He's very good, but as far as the staff goes, it's just terrible. I hate making a bad comment like that, but I'm over it. It's a nursing house. It's not like an apartment, so my dad is like in a hospital room. The place does not smell like urine, and that is a big thing for me and one thing I've always liked. That's what attracted me to that place. They don't have a common area, and they do their activities in this little bitty room. I do like the activity ladies. They are good and do something every day, all day. My dad just does not want to go sit in this claustrophobic room, and I don't blame him. If anything's in the dining room, like bingo or music, he'll go to it because he doesn't feel so claustrophobic there. The place needs to be renovated, but it is clean. The bathrooms for the public are clean, too. We've never had an issue with any of that, and it's been good. They said they are going to be doing a renovation. It should have already started, and we've been promised it. The carpets need to be torn out of the hallways, and that's supposed to happen real soon. As far as that goes, I don't have anything negative to say.

Steven

Two weeks ago, I toured The Heights of League City. It seemed that the people in there were being taken care of well. There were some happy faces and some not-so-happy faces, but no one was upset. The rooms seemed adequate and clean. It is a consideration at this point. The staff members seemed knowledgeable and nice people.

ASVilla

Now that Regents is under new owners and hopefully new management maybe we will witness better care results for my Mom who was admitted to Regents last October 2023. This year has been quite the challenge and adjustment.

kasey joy

My mother was at this place for a week. I had to MAKE them call 911 while visiting for the second time that day even after my mother had repeatedly asked them to. 15 hours later she died in the ICU. My mother is gone but no one should have to go through that. Negligence, lack of training, lack of empathy, ect. When the call button is pushed they have someone come in and ask you to turn it off on the wall. They do not ask why it was pushed and when they are told they say they will get the nurse. Whoever arrives is obviously not a nurse.

Linda

My mom went to Regent Care Center of League City. They were amazing. They were good with her. I loved their nurses. They were nice. The place was clean and the bedroom was much nicer and much cleaner. I couldn't ask for better nurses. They were so attentive, and they were just awesome people. I loved them all. Mom said the food was pretty decent. As far as activities, she was actually in quarantine because she just came from the hospital. She loved it thereafter she got over being afraid. She hated to leave. Her room was beautiful. The nurses were nice. I love the girls in the quarantine area because I didn't deal with anybody else in any of the other areas. As far as the nursing staff in the quarantine unit, they were just awesome. The facility was very nice.

Rose

My dad was in Regent Care in League City for rehab. It was very nice and they were very caring. They're very one-on-one with you, like if you have a problem you can always call them and they will answer your question. They're very alert and very respectful of his care, so I really like them. He had a private room there, but he was in the COVID holding area for the first 14 days because they wanted to make sure he didn't have the COVID.