Seven Acres gave only two to four day-notice to remove approximately 65 residents, including our parent, from their facility on the evening of September 25, 2017 . All selected residents have to be moved to other facilities by September 29, 2017. The residents and their families have very little time to select another facilities and they have no options to plea to stay with Seven Acres, regardless of other hardships that these families, including mine, were going through due to the Harvey flooding in Houston. It is extremely unfair and irresponsible for Seven Acres Board and Top Managements to have this kind of practice. They blamed on the state regulatory bodies to force them to make such decision due to over-crowding on the upper floor after the first floor was flooded and is under repair. The removal of these residents have nothing to do with the behaviors or financial situations of the residents.
We were promised to have a smooth transition and all the supports from Seven Acres to transfer the residents, their medical records, other documents and belongings smoothly to another facilities. To our surprise, nothing is working right at Seven Acres. They do not have electronic copies of medical records. Their fax machine was broken and they could not email the medical records properly to the new facilities. It ended up the residents' families or the representatives of the new facilities had to go and pick up the hard copies of the medical records at Seven Acres. The whole day was lost just to get the medical records transfer to obtain acceptance approval from the new facilities. It was extremely stressful for the residents' families that had to move their loved ones within two to four days.
On the day of transfer, Top Management of Seven Acres failed to make sure the staff did the transfer of residents and their belongings properly. They transferred our parent to a wrong facility, even though we have confirmed the name and location of the new facility of my parent to three different employees of Seven Acres, as well as, the driver of the transport van on the day of transfer. We had to track my parent down to re-transfer to the correct facility. The belongings and their wheel chairs are missing or mixed up while the residents were transferred. We tried to follow up and the Top Management was not helpful at all. We were kicked around to different personnel.
To this day, we still do not know the whole truth. It makes you wonder whether it is really the state regulatory bodies that had given the two to four days notice to remove our loved ones. Seven Acres got to know the overcrowding problem since the flooding in August 2017. We wonder why these residents' families were not notified a month ago (i.e., in August 2017 , right after the flooding) Also, the removal of residents process is not transparent. We were told that the high-risk residents need to be removed due to health risk or due to low profit margin of these residents. Everything is questionable and the residents, the residents' families and even the employees were kept in the dark. This is a nightmare for any family who has loved ones at Seven Acres or other facilities that have poor management from the top!!!