Misty Willow Healthcare & Rehabilitation Center

Andy

We visited Misty Willow Healthcare & Rehabilitation Center a few times already. It's a nursing home and rehab. We liked it for my dad because they're close to home and we've had relatives and friends that have been there before too. The front office staff was very helpful to us in doing the paperwork for my dad. We need to apply for Medicaid so they would help us out with that. It's not the best of the best, but it's okay especially right now that my dad is under hospice condition. The main thing for us is that it's close to home so we can do regular visits with the family when my dad moves in.

One of Many Family Members

If I could give a -1000 score I would. Imagine walking into a Halloween horror house full of people being tortured screaming. That is exactly the sounds at this nursing home. I had to file a state complaint to get their attention. Poorly managed place, with uncaring, unkind, just plane rude staff. I finally was able to transfer my loved one out of that awful place. They left my mother in her wheelchair for hours, while she would call me crying that they ignored her nurse call light. I would often call and be hung up on after holding for 20+ minutes. The senior person at that facility has been promoted to a new level of INCOMPETENCE. If you can avoid this place, do so knowing you have made the best choice for your loved one. RUN!!! DRIVE FAST IN THE OTHER DIRECTION!!!

Chuck77

The staff here is the most disrespectful and rude of any care facility I have ever seen. I am a nurse myself and they treated my mother like she was a piece of trash when she had to stay here. I would often come and find her in urine soaked diapers and clothes and the staff huffed and puffed when I would asked them to help her. She developed a stage 3 bed sore whilst she was there because they refused to help her out of bed or change her diaper enough. I moved her out of there as quickly as I could and she began to thrive again. The rooms look dingy and the furniture is falling apart. The hallways often stink of urine and feces. Avoid this place like the plague!!!!

TomThompson

Please, do not allow your loved one to stay here for long term care. Most of the staff views each person as a task and not an individual. They are rude and unkind. Instead of helping those in their care most staff look for the easiest way out. My father is there and they have left him in bed for over 36 hours at a time because no one wanted to help him into a wheelchair. Further, if they do help him into a wheelchair certain staff will leave him there all day without allowing him to get rest when he wants back into the bed. On more than one occasion staff has said that they are unable to help because they have to many patients and helping my father is just to difficult. Can you imagine paying a facility out of your own pocket thousands of dollars a week to be treated like trash? Further, my family has had to help other residents, who were screaming out for help with no reply from the staff, from falling out of bed and or a wheelchair by actually physically getting someone because no one answered the call light or the screams. This place is a house of horrors. And a very foul smelling one, at that. Almost every hall reaks of urine and feces. It also looks filthy. The only time it smelled clean was when the state visited. Please, if you are concerned for your loved one, do NOT place them here.

Portnic

Great staff. Caring people. They try hard, keep a clean building and treat people kindly. The building is newer and in a good neighborhood. Would highly recommend.

Caring72345250

Right now I am not too happy with Legend Oaks. The CNAs are nice, but the people working in the office are not. I am mom's primary caregiver and I have the right to know everything and they really annoy me because they won't communicate with me very well.