I tried to get my loved one moved to this facility, but despite my best efforts and timely responses regarding paperwork, it never happened. Upon visiting the facility, I informed the staff that this move needed to happen as quickly as possible due to a death in the family (my father who was assisting my mother in caring for my bedridden grandmother within their home) in addition to an in-home aid quitting without notice. Brookhaven assured us that they would process the paperwork quickly. Throughout the following week, we received conflicting stories about bed availability and timelines. We were finally given a room number and transportation (via ambulance) was scheduled. The morning of the scheduled transfer, I took off of work to oversee the move of my grandmother to the facility. Transport was scheduled for 11am. I had the car loaded with my grandmother's belongings, including her wheelchair. I received a call 45 minutes prior to the scheduled transport that it had been cancelled because a "home visit" needed to be completed first. The liaison apologized and said that it had been overlooked and assured us she was on her way that that the transport would still happen that day...just later than originally planned. She came, met grandma, and collected payment from us. She said she would call in 15 minutes with new transport details. An hour later she called and said that there was a problem with paperwork and that there would be another delay. I started making phone calls to all the doctors involved and Medicaid to resolve the issue. Then I called Brookhaven to provide an update on my end and the director refused to take my call, advising the receptionist to inform me that there was no new information and that she would call me when there was. I gave up on trying to place my loved one in their facility and began the search again. I was able to find a new (also 5 star facility) nursing home, have the paperwork processed, and transportation scheduled within 2 days. This proved that Brookhaven's admitting staff were both unorganized and ineffective. I found them to be rude and unwilling to help my family during a time of crisis and turmoil.