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Westminster

Offers Nursing Homes and Continuing Care Communities

12 Reviews
4100 Jackson Avenue, Austin, TX 78731
Call (800) 385-2527
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Westminster (800) 385-2527
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Reviews of Westminster

12 Reviews Write a review
Food
(1 Review)
Staff
(3 Reviews)
Facility
(3 Reviews)
Activities
(1 Review)
Value
(1 Review)

Continuing Care Retirement Community Reviews for Westminster

October 28, 2021

By Richard

I visited this facility

I toured the Westminster in Austin, and it was quite nice. It's right in the middle of a busy city. I only met mainly with just the one person that gave the tour, and then he introduced us to some people, and they appeared to be quite friendly, but we didn't get any intimate contact with the other staff. They have several different places to eat. It was very good. It's sort of like you're in a castle or something.

Provider Response

Hi Richard, we are so glad you had a great experience visiting our community. We are always focused on our relationships, providing quality care and delivering all the comforts of life to our residents. We look forward to your next visit. Thank you so much for sharing your thoughts.

October 17, 2021

By Elizabeth

I visited this facility

I will be moving into Westminster in Austin. I chose it because it's clean, and has very helpful staff, and Leadership. It's CCRC or Lifecare, and it's located in the city. They have lovely residents and it's attractive. They have an enormous number of services offered and activities. They seem interested in the residents and they're genuine. That was a very unusual combination. I didn't find that, and I don't think I found it anywhere else. It's certainly nothing else comparable. The truth of the matter is, I felt like the people that were there and their lifestyle probably will keep the food at a level that I like. A lot of veterinarians, doctors, and lawyers; people that have eaten well, most of their life. I decided that no food will make me happy forever, but the food that would feed that group of people I would probably find acceptable. I'll be moving into the oldest building, which is quite old, but the upgrade is fabulous. The run of the current construction is nice. It is a whole new building, a new dining room, a new bar, and a new everything that's coming. So that will be lovely. Without it, I probably wouldn't have picked it if it would just stay the same way. They have bridge, arts and crafts, and painting. They have nursing services and doctor's medical services. I've gone to an evening performance of Chopin Piano Concerto. I've walked through their park many times and gone to their retail shop and met 10 or 15 people.

Provider Response

Hi Elizabeth, we appreciate you taking the time to express your thoughts about Westminster and the positive engagement you experienced with team members and residents. From our ammenities to dining / culinary services to unique activities, we enjoy providing a special experience at Westminster for everyone to enjoy.

May 19, 2019

By Gayla

I am a friend or relative of a current/past resident

My mother-in-law is now at Westminster. It is a fabulous place and she is very happy there. Her room is beautiful. The staff members are outstanding. The food in the independent living side is delicious. It is four-star quality restaurant. The chefs are fabulous. The food in the assisted living is not as good as in the independent living because there are more special diets that they are catering to. My mother-in-law was in the independent living and then she moved to the assisted living, but she loves the food there. She would not miss a meal. My mother-in-law does painting. They paint some artwork of birds and flowers, and they turn them into greeting cards. They're wonderful. We purchased several packs of cards. They have chair exercises, games and activities that they do for memory care. They have a lot to offer.

Provider Response

Thank you so much, Gayla. Glad your mother-in-law is enjoying all the benefits of the Westminster lifestyle. We absolutely love having her here. All the best!

May 18, 2017

By noneofmyrespect

I visited this facility

Not good at keeping their word,stuck up environment,very disrespectful.

Provider Response

Hello, thank you so much for reaching out and sharing this feedback with us. My name is Katie, I work for Holiday, and we would like to speak with you to learn more regarding the comments raised in your review, which we take very seriously. Please, give our Resident Relations team a call or write us anytime so we may learn more about and further discuss your experience. We love what we do, consider it an honor to get to do it, and would like to learn directly from you about your personal experience. We look forward to connecting with you soon, we wish you well until then!

February 26, 2017

By Regina35

I am a friend or relative of a current/past resident

my mother is very unhappy here. Nearly everyone uses a walker or a cane, the dining room has an old fashioned outdated menu (she loves Thai food and sushi, they won't serve that). The activities are all planned for really feeble people and she is still active. Management patronizes her and then ignores her when ever she asks for something more current, like wifi. But she really likes the staff.

Provider Response

Hello Regina35, my name is Katie and I'd like to thank you for sharing your comments with us. We are so happy to hear your mother really likes our staff - receiving feedback such as yours makes our day, and is absolutely critical to helping improve our process. I'm so sorry, however, to hear your comments regarding the activities and dining we offer. If it's okay with you, I'd like to put you in touch with our resident relations team, who would love to speak with you to learn more around your thoughts and ideas. We can be reached either by phone or email, and would really love to hear from you. Thank you, Regina35, we hope to hear from you soon!

May 10, 2016

By Virginia W.RICQL

I visited this facility

I visited Westminster Manor. What I like about the place is that it's a buy-in and your heirs receive back a percentage of what you have invested in the community. Also, about half of my friends live there so that's good, but everybody thinks it's extremely expensive and I can live there just as cheaply as I can live here in my house. As a matter of fact, I can live cheaper because they pay all the utilities, and provide covered secure parking, housekeeping services, and medical services if you need them. They have an Alzheimer's facility, skilled nursing as well as assisted living and regular apartments. They offer a continuum of care and are one of only three in Texas. There are seven different apartments, ranging from studio apartments up to 3-4-bedrooms. Everytime somebody moves out, they renovate. There are two brand-new buildings, and it is definitely an upscale place. They have a chef and dining areas, one is bistro-style and the other is cafeteria-style, but there are tablecloths with cloth underneath, China, crystal, the whole bit. It's better than most hotels I have been in. There's an an activities director there and there's so much to do that many of my friends who have moved there have droppedinto the lecture and similar programs at the University of Texas which are also exceptional. The people there are not ones you're going to meet on the streets, like college presidents, lawyers, doctors, school teachers, and diplomats. The staff is extremely well trained, courteous, and personable that you can hardly get anything any better, and certainly a cut above any hotel I have been in or hospital.

May 10, 2016

By Suzanne Hrudka Trimble

I visited this facility

We’ve been to Westminster twice. Heather was the one who took us around and also came over to our home. The only problem we had was they wanted too much financial information. They wanted our bank accounts or value of our property, and we don’t want to give that out to anybody. The tour was fine. Heather was wonderful, and everything was beautiful. Their two-bedroom had marble and everything; it was absolutely gorgeous. We had a friend who lived next door who went there, which is why we wanted to go there, but they just want too much information.

June 26, 2014

By KateB.

I am/was a resident of this facility

I have lived at Westminster for over a year now. I am a planner, and I was drawn to Westminster because of its long term care and its central location convenient to downtown. I love the dance and Pilates classes here. I also look forward to visits from family, and I feel privileged that they are able to enjoy the best parts of my life at Westminster.

May 10, 2014

By Caring83661650

I am/was a resident of this facility

I have been living at Westminster Manor for four years. The staff are all very good and take good care of us. They do send someone to clean the room once a week. The food is all right, and they try to keep us busy with different activities. They have an inside movie place, and we are having a movie tonight.

October 12, 2012

By phil2345

I am a friend or relative of a resident

Westminster Manor is an extremely nice place to retire, that is if you can afford to live there. I costs quite a bit, but if you can afford it, it is definitely worth at least a visit. It seems more like a four star hotel than a retirement home. The apartments are spacious and well decorated and furnished. I was extremely pleased with the staff that worked there. They were very kind and polite to me, and I have been receiving nothing put positive info about them from my father. The location is great, it is in a good part of town that is very close to my church and my home, and I never have to worry about my father when he is there. The meals there are great, and I have found myself visiting my father more and more because I know there is also a great dinner involved. There is a great courtyard that is sort of small, but a great place for seniors to sit and enjoy the outdoors while in a controlled and safe environment. If you can afford it, I would definitely take a visit and get your name put on the waiting list as soon as possible because they are always full and the waiting list is longer that any in the state.

August 26, 2011

By glass artist

I am a friend or relative of resident

The living facility with apartments is wonderful. Happy community of residents. The health care center, though, is horrible! Caretakers are below average for the industry, excuses are constantly given as to why your loved one is getting worse, is not bathed properly, is not being given correct doses of medicines, etc. etc. After our personal experience, I would never wish this health care facility on my worst enemy! Beware,,,,,,the fancy presentation about excellent longterm care is VERY deceptive. Caregivers prefer to ignore patients and their families until a crisis is discovered and then reported to management. Then more excuses are given to cover their obvious mistakes and horrible care of your loved one.Beware.

Provider Response

Hi there, thank you for your review. We regret to hear that you have not been completely satisfied with your experience and are confident this does not represent our community as a whole. If you have any concerns in relation to third-party care giving services offered, we would recommend also sharing those concerns with their teams. Thank you

July 18, 2011

By emrfd

I visited this facility

My client's father lived at Westminster Manor and I provided physical therapy to him for about a year. Westminster is definitely a high-end, luxury assisted living community, and I would expect the price tag to be on the higher-end of the scale. The food is excellent and living areas are spacious and comfortable. The housing I personally saw was the 1-bedroom apartment, although I believe they also offer 2 and 3 bedroom apartments. Westminster residents don't need a car to visit downtown Austin. The community provides scheduled transportation to shopping, doctors' appointments, banks, and errands. When I was there, Westminster was in the process of building a new community center with auditorium, art studio, larger pool and library. I believe they were also building more exercise rooms. This community has a ton of programs for residents, including scheduled guest speakers, lots of exercise classes, and monthly day trips. This is a highly organized community that is very efficiently run. From what I have seen, they provide very good care to residents.
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About Westminster

Is this your business?

When it comes to Austin retirement communities, there is no stronger icon for progressive senior living than Westminster. As our history of service, passion and vision approaches the 50-year mark, our goal is to innovate and add something fresh and new, while keeping the essence of our community alive and well.

We're reaching this goal by combining contemporary, forward-thinking design innovation with high-quality health service as part of our unique Life Care concept. Our new Windsor apartment homes and Arbour Health Care Center set a new benchmark, not only for retirement communities in Austin, but for Continuing Care Retirement Communities (CCRCs) everywhere. Exciting new amenities, designed to bring residents and their families together, will also deepen our community's culture of wellness. Experience Westminster retirement community, here in Austin's most desirable location, as we usher in a new era of refined retirement living.

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