Hello, Manage123 – We’re sad to hear that your experience was not consistent with the quality of care we provide at Cascades Verdae. Our Members are our first priority, always. We cannot comment via review pertaining to a certain Member situation due to HIPAA laws. However, we’d like to address some of the concerns which you’ve had in your review. Our staff members at Cascades Verdae have processes and software in place for shift-to-shift changes to ensure each Member is receiving correction medication and it’s delivered as ordered. These processes ensure that our Members are receiving their correct medications from our staff. At Cascades, our Resident Councils discuss the satisfaction of the food each month with our Executive Leadership Team. Additionally, after each meal our Members are offered comment cards to review their experience and we use them as a quality improvement tool to track and handle our dining in order to improve our meals. We invite you to utilize those if you are dissatisfied with a meal. At our community, our average response time to a button push is 4 minutes. We understand when you have a need, 4 minutes can feel like a long time and we are continually working to improve our response time through our daily Performance Improvement Plan team. Call lights can only be reset by a staff member entering the room and resetting, our system does not allow reset at the nurse’s station or a remote location. We encourage you to reach out to our Director of Nursing, Healthcare Administrator, or Executive Director if you would like to discuss any of these matters further. Thank You.