The Lighthouse at Lincoln is a beautiful place. The nurses were very good, but the administrative staff and the upper staff were not. They weren't honorable people. The apartments were beautiful, and the dining room was set up appropriately. I didn't see as much going on there compared to some of the other more social places I visited. The actual physical environment was definitely five stars, but that's about it. The staff needs to improve on being more understanding of the caregiver. Sometimes, I was very emotional because of my aunt's situation, and they should have been a little more understanding of that. They don't listen. They are not interested in what you have to say.
Provider Response
Thank you for the nice things you said about our community, but I am very concerned with the more frustrating issues you've been perceiving with some of our associates. Our goal is to not only provide excellence in the areas that you're happy with, but also in every aspect of your experience at The Lighthouse at Lincoln. Unfortunately, we're not always perfect in achieving that, and we need our residents and families to let us know how we can continually improve. Your lack of satisfaction is not acceptable to me, and I encourage you to contact me directly so that we can sit down and make things right. Sincerely, Valerie Houshar Executive Director
