My mom is currently at The Village at Willow Crossings. She's been there over a year and a half now. She's in assisted living. Overall, they've been good to her. They provided the services that they said they would. They are a la carte. If your loved one needs more care, it does add up quickly. They are more expensive than the other places locally, but not that much more. The staff members are good. I don't want to say too much about the one that's actually in charge. She's very businesslike.
My mom's room is enough for her. If your loved one needs assisted living, it's adequate. She does not have the one with the kitchen. I want to say food is good. I'm not going to say it's great food, but it's good food. They have a lawn. They try to put chairs out for people, especially during COVID to visit outside. They actually have an outdoor second story like deck area for their residents. Their dining area is nice. They have daily activities. If your loved one still is capable, they have outings at least once a month. The ladies there are terrific. Even the couple of guys that work there (that my sister and I have called) have taken care of things.
The Village at Willow Crossings Mansfield, MA
Offers Assisted Living, Continuing Care Communities, and Memory Care
25 Reviews
25 Cobb Street, Mansfield, MA 02048
Call
(800) 385-2527
Reviews of The Village at Willow Crossings
Assisted Living Reviews for The Village at Willow Crossings
August 10, 2021
I am a friend or relative of a current/past resident
August 06, 2021
I visited this facility
The Village at Willow Crossings was an awesome place. My mother didn't like it as much because it was so big. She thought she would get lost, and she was a little bit overwhelmed at the size of it. It was beautiful, and I loved everything about it actually. The woman who had given us a tour was lovely. She had all the answers, and she was great. I have nothing bad to say about her. She was very friendly and very knowledgeable. She gave us a water and cookie, and it was good.
The place was beautiful. It's a big place, but it's kind of divided into sections. She gave us a tour of the whole thing. The rooms were good. We saw the studios, and they were nice and clean. They were a little small for my taste. They had an exercise area there and a library. The outdoor space was very nice. I loved it. To me, it's near where we live. We had lived in Mansfield for many years, so we were familiar with the town and everything around there. It's close to the major highways. There is not a hospital close, and that was actually pretty tragic because of a lot of the communities that went there. It was maybe 30 minutes from the hospital.
June 30, 2021
I am a friend or relative of a current/past resident
My mother lived at The Willows for 13 years, first in a cottage, then asst living, and finally in memory care. It was a caring, compassionate facility who knew all the family members. Mom connected with another resident and they spent a lot of time together, to the benefit of both. Staff knew that if Mom wasn't in her room or on her porch, to go to her buddy's room to find her there. Mom had many physical limitations which meant she needed intimate care (bathing, incontinence, etc). The staff were always respectful and caring. Many of the staff have been there for years, which speaks volumes for the working environment, little turnover. They know the residents and the residents know them. Mom's final days were in memory care. Again, top notch staff, interacting with residents as people, not as children. They had many activities which they encouraged participation but didn't require it. One resident asked what she had for lunch EVERY DAY. And every day, staff would answer her as if it were the first time she asked. I couldn't have asked for a better environment for my mother's last 13 years. The cottages were great, assisted living phenomenal, and memory care so very compassionate. Highly recommended. I hope my senior years will be as stimulating and happy as my mother's were.
November 13, 2018
I visited this facility
My tour at The Village at Willow Crossings was excellent. I waited in the lobby which had nice stairs, and we went into a side room that was used as a library. I got an excellent description of what they offer. Then I got a tour of their sample room and the cafeteria. The room is an apartment. I also saw a pub, and a community private room where you could host a party or a dinner there. There was a place where you pick up snacks like juice or tea during the day, it's a part of the cafeteria but a little bit separate. I saw where they had the beauty parlor, and they told me they had people that came in like a foot doctor, a dentist, and etcetera. And the staff who assisted me was really nice, energetic, organized, and knowledgeable. The place looked nice and clean, and it was well-kept.
July 17, 2017
I visited this facility
The Village at Willow Crossings has very nice 1- and 2-bedroom independent little houses that you can live in, and they maintain them for you. They have a wonderful dining room where you can eat at for a very reasonable charge. They have knitting clubs, book clubs, bridge clubs, swimming, and exercise clubs. The pricing is competitive with other places I've looked at.
October 10, 2016
I visited this facility
The Village at Willow Crossings is very nice. It’s a very pleasant environment. The people there were very friendly. I like their program. They had a lot of activities. In general, it just seemed like a place where my husband could be very comfortable, and it is close to my house, which makes a big difference. We observed the dining area. I didn’t eat, but the food looked very good. When I was there, they were doing a relaxation exercise.
March 15, 2016
I am a friend or relative of a resident
My mom is at The Village at Willow Crossings in the independent living area which they call The Cottages. It's an over-55 community. The apartments have garages and some with screened-in porches. It's a wonderful, very nice place with OK services. It has a pool, a place called The Clubhouse, and rooms where they play cards.
Provider Response
Thanks for the feedback! Please feel free to call us at 508.261.1333 if we can ever be of assistance to you and your mom.
November 29, 2015
I visited this facility
I've been to The Village at Willow Crossings, and it was a very good visit. It's a nice community because it has an assisted living building, as well as independent residences, so it's a nice and unique community that way. It's clean and homey.
Provider Response
Thanks for your kind words! Please contact the Executive Director (508.261.1333) if we can ever be of service to you and your family.
July 21, 2015
I visited this facility
The last one we visited was the Willow Crossings, and they were lovely, except they were very expensive. The staff was excellent, and they were very informative, friendly, and answered all our questions directly. I felt like they were very forthright and helpful. We were really pleased with them. There was plenty of room, and it was a nice one-bedroom apartment, nothing special about it. Their option for a balcony or patio was a nice option for those who could afford it, and the location was nice. The grounds seemed nice. It looked very pleasant, not crowded, homey, and attractive. They have trips, an indoor swimming pool, exercise programs, outings, and things like that. To me, it was very similar to any of the places that we've looked at. I only wish they were less expensive.
Provider Response
Your words mean everything to us! We take enormous pride in taking care of seniors throughout the aging experience. Please let us know (508-337-4663) if we can ever be of assistance to you and your family.
February 09, 2015
I visited this facility
We looked at Willow Crossing (The Village at Willow Crossing). I thought the staff was great. The rooms were spacious and well maintained. They were lovely. They had different activities. They had bingo, shopping, and a little tavern. I liked that there were variety of things that I thought would interest my parents.
Provider Response
Thank you so much for sharing. We love what we do and are extremely proud of our team. Individualized care is one of our hallmarks as we strive to meet the distinct needs of each resident. Please feel free to contact the Executive Director (508.261.1333) if we can ever be of service to you and your family.
September 29, 2014
I visited this facility
The Village at Willow Crossings was gorgeous, top notch. Outside was beautiful, but it’s really expensive. It was clean and neat. They had a bar, a library, and a classroom. The dining room was gorgeous and the food was phenomenal.
Provider Response
Thank you so much for sharing. Statements such as yours mean everything to us as we take great pride in the trust families place in us. We take enormous pride in taking care of seniors throughout the aging experience.
June 27, 2014
I visited this facility
I went to The Village at Willow Crossings to see what's available. It's a beautiful place, but you have to buy into it as far as I know, and my cousin is not in any kind of financial authority to do that. I think once you buy into it, if you become incapacitated, you can go across to the other facility. That was my understanding. It was out of her price range anyway. It's clean; it's new. I was very pleased with that, but it's not for the poor people. I was treated very well. The staff was personable and answered all of my questions. They showed me all the assisted homes, and they were beautiful too. The whole place is very nice visually. It's very lovely. It's a nice complex. If I have the money, I might consider it. I didn't see anything negative there at all. They were going to lunch when I got there. I got to see the menu, and their dining room was excellent. The place was home-like.
Provider Response
Thank you for taking the time to let us know about your positive experience at The Village at Willow Crossings. We would like to clarify that The Village at Willow Crossings has 2 different financial models on the Mansfield campus. We have Independent Living Cottage Homes that are a buy-in model as well as Apartments in our Lodge where we offer Assisted Living and Memory Care that are monthly rentals with no buy-in. We have various sizes and styles of apartments and cottage homes to fit many different lifestyles and budgets.
Again, thank you for your feedback as we love what we do and are extremely proud of our team and of their dedication to the individual needs of every resident.
April 22, 2014
I am a friend or relative of a resident
I liked best the surroundings of The Village at Willow Crossings. The help is very good, very caring. It is clean, and the food is very good. They bring out the meals for the day and show them to the residents for a visual, and then they choose what they want. The dining room is clean. My grandmother shares her room with another woman, and it's clean. The staff seems to be treating everybody like they are family.
April 21, 2014
I visited this facility
I thought The Village at Willow Crossings was beautiful. They have a lot of activities. People would come in to speak, and they have a lot of places that residents could go. So if someone was very capable and wanted to be involved and engaged in things, they have a lot to offer. The residents looked generally happy. The staff seemed to interact with them in a very positive way. The dining room was beautiful. The facility was beautiful. It was a new place, and it was gorgeous. More important to me was the fact that the atmosphere between the staff and the residents I found to be very good. That was a very good visit. Overall, if I have to pick one, that would have been my choice, but it was expensive.
January 31, 2014
I am a friend or relative of a resident
My father has moved in to The Village of Willow Crossing. The staff there are wonderful. They take good care of the residents there especially my father. They have trips like they go out shopping. For the men, they go out once a month. They have a pub there. There are people who come in and sing. They just have a lot of different activities. The rooms are like apartments with small kitchen, living room, bathroom, and bedroom. Some of them have patio out the back. They keep you informed of everything; they always email me or call me.
January 17, 2014
I visited this facility
The Village at Willow Crossings was cited by one of the visiting nurses who is caring for me. I visited this place with my daughter-in-law. It couldn't have been a more welcoming place. It was immaculate and spacious. My daughter-in-law, who is a nurse, was equally impressed with it. You can tell that it's very well run because no one is knocking themselves out to impress you. They were very explicit about their services and they didn't bog it up by using a lot of adjectives. I like best the openness and receptivity there of their residents there. We had lunch with them. They came in quietly, sat in their usual tables and had conversations. The servers were magnificent, polite and helpful. Food was good. As you enter their dining facility, they have set out the main meal of the day, but they also have a wide scope of choices. The staff was very professional. In fact, all the personnel were extremely welcoming. They know what they're doing and they do it effortlessly. They allowed me to be a professional too, which was very gratifying. There was no talking down to me. I noticed that they put the name of each of their tenants in their front door. It's like being in a house with your own identity. It's nothing big, but it's very important to know that you're a resident whose name is being seen like everyone else in the facility. It's a small matter but it is delightful. They did have activities there. Their days were full. They even have a swimming pool. The only thing that worries me about this place is the cost because it is steep. I wonder if I could live there and what would happen when you run out of money, especially when I don't qualify as needy. They understand that that can happen and they do have a plan. They did explain to me their policy about that.
December 30, 2013
I visited this facility
The Village at Willow Crossings also had assisted living and a nursing home, aside from independent living. They had many, many people working there who were outstanding. They had a restaurant, a pool, a library, a TV, a large meeting area. I would absolutely recommend this facility to others.
December 23, 2013
I visited this facility
The Village at Willow Crossings was a very lovely place but it was very expensive. Everybody was very nice but it was too costly for me. I couldn't afford it. They also didn't have a nursing facility. They did have assisted living and personal service planned, etc., and everything that they list has a per day cost, not monthly. I saw the whole place. They were all very nice and everything was lovely there. My daughter went with me and she was just as impressed as I was. Their residents were very nice and very friendly.
October 15, 2013
I visited this facility
The Village is lovely and clean. The problem is my husband and I would need two places, one for him and one for me and that's out of our means right now. The rooms are just very lovely to look at. The staff seemed kind and caring.
August 11, 2013
I am a friend or relative of a resident
There is a wonderful staff who take a genuine interest in each resident. The activity director provides a variety of activities, guest speakers, trips and even classes for the residents to take part in. There is a gym,an ice cream parlor,a beauty salon,arts and crafts room for the residents to enjoy. There is also a card room, pool table,pub,as well as a library and computers. The head of the dining program is wonderful and she takes pride in her facility along with the food that is served. The dining room is more like a restaurant dining experience for the residents.Going to visit is like going to a hotel. There is a nurse who is readily available for residents day or night.
August 10, 2013
I visited this facility
I visited Village at Willow Crossing and the place is beautiful. I wasn't able to taste the food, but based on the brochures they gave me, it seems that they serve good meals.
June 17, 2013
I visited this facility
The Village at Willow Crossings was a big and open facility. It was very nice. The rooms were spacious enough and regarding the staff, the ones that I met seemed friendly. However, it was very expensive for us.
July 30, 2011
I am a friend or relative of a resident
I was incredibly impressed with my mother's time at The Village at Willow Crossing. All staff was very personable and overall friendly. I was greeted every time I walked through the doors by a friendly receptionist. My mother loved living here, they had so many activities for her to do and there was never really a dull moment at this assisted living. Whenever there was family visiting and we had a large party the facility would always provide us with a room where visiting could take place. They catered to almost all of her needs whether it be boredom or something that she needed or how she wanted her food served. She made friends with all the staff and truly loved her stay there. With the death of her husband, she needed to be somewhere where she could wind down and the Village provided her with that. Overall, I give it 4 stars.
Continuing Care Retirement Community Reviews for The Village at Willow Crossings
September 03, 2021
I visited this facility
The Village at Willow Crossings was beautiful. It's too expensive, but aesthetically it's pretty. I toured the independent and assisted. The staff during the tour was very good, very friendly and very nice. The food was very good. The facility seemed very nice, very warm, cozy, and livable. They have a gym, a salon, and a dining room. They have everything.
Memory Care Reviews for The Village at Willow Crossings
October 12, 2019
I am a friend or relative of a current/past resident
My father had a beautiful apartment in the Assisted Living area before moving to the Memory Care Unit. His room there is nice as well. The staff is incredible, very caring and committed. There are so many activities from brain exercises to the dull men's coffee group and happy hour in the pub! There are many offsite activities as well like shopping and dining out. In terms of amenities, my father enjoyed playing pool in the common area! Others enjoy the computers and clubhouse and Beauty Salon. Most of all he loved the fact that they let him eat chocolate ice cream whenever he wanted it (breakfast, lunch, dinner). And he did that in the Memory Care Unit for as long as he had an appetite.
Costs for The Village at Willow Crossings
Services and Amenities of The Village at Willow Crossings
Costs
- Rent Plus Care Fees
- Entry Fee
- Fee Structure Extra: We Offer A Month To Month Rental
- Assisted Living Starting At: $6050/month
- Memory Care Starting At: $9350/month
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
- Housing Extra: Cottages
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Room Service For Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Party Space
- General Store
- Hiking Trails
- Tv Room
- Garden And Patio
- Resident Parking
- Pool
- Features Extra: Library, Fitness Room/Gym
Cleaning services
- Laundry For Linens
- Private Cleaning Services
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
- Activities Extra: Computer Class
Financial guidance
- Va Benefits Consultation
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
- Overnight Guests
Diet
- Diabetic
- Low Fat
- Low Salt
General
- Staff Patient Ratio: 6 To 1
- Minimum Age: 55
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- State Licenses: NA
About The Village at Willow Crossings
The Village at Willow Crossings is an active senior community situated on a 20-acre woodland campus in the heart of Mansfield, MA. Manicured gardens grace the winding drives that travel through the picturesque campus, accented by the white picket fences of the charming cottage neighborhood.
The walking and bike paths and expansive lawns provide the setting for leisure, arts, and fitness activities. The terrace offers seasonal patio dining and a year-round view of the campus in all its splendor.
The Village at Willow Crossings offers Independent Living, Assisted Living, Assisted Living for the Memory Impaired and Cottage Living. Cottage residents enjoy their own two-bedroom, fully-applianced Cottage with garage and a full menu of amenities.
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