I wish I could say something nice about Anchor Bay other than the fact that there are at least 2 people who work there who seem to care about the residents. But I can't.
I thought Anchor Bay would be the place where my mom and dad would relax and spend some of their latter years. No. This place is poorly run, management doesn't seem to care and my parents, and my aunt who all lived there almost 3 months have called crying saying they have to get out.
Why? I honestly think the employees are miserable. It seems as every single request we make to help support our loved ones is met with rolled eye-balls or some oft-putting comment. It is awful.
I think it must start at the top. Their executive director hasn't answered any of my emails or phone calls. It is like we don't exist. My parents room hasn't been cleaned in over a month, and mom has said to me many times - "I think they hate me here, i must leave." It makes me sad.
It is a sad state when your octogenarian parents feel hated (or at least nor cared for) by their caretakers.
Since COVID we understand that we can't visit, which is understandable. However, when perishable groceries sit in the lobby for 2 days because people are too busy to bring it to their room, you begin to feel as though the employees might consider working somewhere else. Dad says he is treated better at the checkout at Walmart.
Requests to bring medicines to their room, to bring up gifts or food, or to get someone to bring fresh sheets, etc. often times go unanswered.
I can go on and on. Suffice it to say that after only 10 weeks, we are moving them to another facility up the road. Already, I can see how much better their lives will be.
I actually receive call backs. My emails are answered. I get the sense that people care - these are things that are missing at Anchor Bay.
If you care about the elderly in your family, i strongly suggest you look elsewhere.
It really pains me to write this review because of the few people who really try, however when speaking with other members of my family who have all had interactions with staff, they urged me to write this to hopefully save some of you out there who really care about where their elders go and how they are cared for.
Hello, Rocca C. My name is Alison, and I work at the Support Center. First, thank you for taking time to share your experience. I have shared your review with our community and regional leadership team. I’d like to learn more about your concerns. If you’re open to further discussion, can you please send us a private message with your phone or email address? We’ll reach out to chat personally.
Thank you again, Alison