Anchor Bay at Pocasset

My cousin just signed for an apartment at Anchor Bay at Pocasset in Rhode Island, so he'll be moving there. We are also familiar with the place because my mom was there for a while. What I really like is that there's a lot of open areas and walking trails on the property. The people are all extremely friendly and helpful. There's been a new owner since my mother was there, so they've done a lot of renovating and refurbishing, and it's very pleasant. Denise was excellent, she was very patient, and kind. She's been really great. We haven't had any meals there but they have a very attractive dining area. For activities, I know they usually do little trips to the parks and they still have other things that they do. They have a pool table and there's a game room. They also have laundry on every floor.

Anchor Bay at Pocasset looked very nice. My parents just decided that it was a little too small and that they didn't need all of the amenities yet, but they are considering it a "maybe" for the future. They had a great facility with caring staff and nice amenities. The staff was very informative, helpful, and caring. The facility was updated and very clean. They had a courtyard and a movie theater. It was conveniently located in Rhode Island.

The food and service is excellent. There are always two offerings for lunch and dinner. There are many various choices for breakfast. You can always find something to satisfy your tastes! Keep up the good work!

I wish I could say something nice about Anchor Bay other than the fact that there are at least 2 people who work there who seem to care about the residents. But I can't. I thought Anchor Bay would be the place where my mom and dad would relax and spend some of their latter years. No. This place is poorly run, management doesn't seem to care and my parents, and my aunt who all lived there almost 3 months have called crying saying they have to get out. Why? I honestly think the employees are miserable. It seems as every single request we make to help support our loved ones is met with rolled eye-balls or some oft-putting comment. It is awful. I think it must start at the top. Their executive director hasn't answered any of my emails or phone calls. It is like we don't exist. My parents room hasn't been cleaned in over a month, and mom has said to me many times - "I think they hate me here, i must leave." It makes me sad. It is a sad state when your octogenarian parents feel hated (or at least nor cared for) by their caretakers. Since COVID we understand that we can't visit, which is understandable. However, when perishable groceries sit in the lobby for 2 days because people are too busy to bring it to their room, you begin to feel as though the employees might consider working somewhere else. Dad says he is treated better at the checkout at Walmart. Requests to bring medicines to their room, to bring up gifts or food, or to get someone to bring fresh sheets, etc. often times go unanswered. I can go on and on. Suffice it to say that after only 10 weeks, we are moving them to another facility up the road. Already, I can see how much better their lives will be. I actually receive call backs. My emails are answered. I get the sense that people care - these are things that are missing at Anchor Bay. If you care about the elderly in your family, i strongly suggest you look elsewhere. It really pains me to write this review because of the few people who really try, however when speaking with other members of my family who have all had interactions with staff, they urged me to write this to hopefully save some of you out there who really care about where their elders go and how they are cared for.