Anchor Bay at Pocasset

My mother and I chose Brookdale. It had a welcoming atmosphere when we first walked in, it's very open, and it's very bright. The outside grounds are well-kept, handicap accessible, and mother walks around in the morning. The personnel were very accommodating. My mother enjoys the food, and they're very open to suggestions. My mother enjoys the various activities. Her room is very bright, cheerful, not too big, and the bathroom is handicap accessible. She's happy there, and I'm very pleased.

Brookdale Pocasset Bay (Pocasset Bay Johnston) said they could meet all my father’s needs, and they had multiple levels of personal care and medical care, so I really thought it was going to be the best place for him. It was a little bit more than he needed, and it is a kind of place I wouldn’t mind retiring to myself. We really felt my father was going to get the attention and all the opportunities to interact. We made all preparations and moved him in to Brookdale Pocasset Bay. However, he was there for 2 days, and he walked out of the building and off the property. That’s disastrous. The day that he moved in, I walked in and gave them their first check, introduced him to people, and got all the paperwork out of the way. I had to go back to work, but before I could go back to work, I wanted to make sure that he was going to get some attention, at least get some kind of orientation around the facility, but there was nobody around. We were there by ourselves standing in the hallway. I had to sit him down somewhere and go find someone who could take him by the hand and walk him around. Because it was his first day there, my wife stopped in on her way home from work, and so she walked in, and he’s sitting all alone outside in the dining room while everybody else is going in and out of the dining room for dinner. Nobody told him that he could just go in and have dinner. My wife felt terrible. She walked him in and introduced him to the kitchen staff, and they didn’t know they had a new resident. He is a diabetic, and you would think the kitchen staff would want to pay some attention to what he is eating, but they didn’t even know he was there. The third day, my wife went in and introduced him to the activities director, and they also didn’t realize he was a new resident. Again, they dropped the ball. They didn’t introduce him to 2 of the most important people he needs to be introduced to -- i.e., the activities people and the kitchen staff.

Pocasset Bay Johnston is a very good place. The food is not excellent, but it's good. Everyone has been very attentive. It's a very nice place, and everything is very clean. The staff is good. They have a small library and a TV room and activities, like day trips.

I thought Pocasset Bay was really nice. The staff seemed very nice, very helpful, and were able to answer all the questions that I had. But the facilities were a little bit more than my parents were looking. They were looking for more independent. Other than that, I really liked the place. At the time that I went, there was an outing going on, and they were getting everybody ready to go out somewhere. It seems to have plenty of activities and things to do.

We will give Brookdale at Pocasset Bay (Pocasset Bay Johnston) the highest rating possible because they are very helpful, and the facility has worked out very positively. The strengths that I will recognize is the fact that all of the staff are very caring and very helpful people who willingly make the transition of our aunt as seamless as possible. We really did appreciate that.

The accommodations at Pocasset Bay Johnston were not as grandeur. It did not look like a nursing home. Pricing was good.