North Hills Skilled Nursing and Rehabilitation Center

Sharon

My husband was at North Hills Skilled Nursing and Rehabilitation Center for five weeks. They were supposed to be helping him with physical therapy and his daily needs, but I'm not sure that happened. Their staff was very caring but very overworked. He fell there six times in five weeks, and they never had him evaluated by a physician. All they would do was call me and say "He fell but he's fine." The facility was clean. The maintenance was not as good as it should have been. It was an older facility. Toward the end of my husband's stay, they moved him from the short-term part of their facility to the long-term care part of the facility without asking me or notifying me and their long-term care facility was simply a warehouse. They may be fine for people recovering from strokes or falls or that kind of thing, but they have no business having dementia patients and my husband was known to be a dementia patient. Their patient load per staff member was horrible, which I did not find out until he was already there. They were very expensive for what they gave him.

Cheryl

My mother is in North Hills Skilled Nursing and Rehabilitation Center. She's in skilled nursing and will probably just move down to their memory care unit in another few days. They do physical and occupational therapy. I don't have any problems with them. We've only been there a week. They seem to be very caring, and even though it seems like everybody has a lot of duties to do, they still do them with kindness and dignity. The cleanliness is fine. I don't have any problem with it at all. Every day, I see people cleaning and taking care of it. We've just been to the physical therapy room, and they have a nice TV room. Her room is kept up. It's clean. It's a room with two beds and a bathroom, and the bathroom looks like it's kept clean. I don't have any problem so far. The staff has been very helpful. They look like they have all kinds of things to do.