My mother was a patient of the nursing home for 4yrs. I've seen the good, the bad and the ugly of this establishment. First the good, the receptionist (Joan) was wonderful! Always had a smile and kind words to say to me and my family. That's it for the good.
The administration and drs. cares nothing about their patients, nor knows their needs. Prime example, I questioned the dr on my mothers medications and why she was on certain ones. Mind you, I called left a message so he would have had ample time to review her chart and answer my questions. When he called back I asked why she was on particular medications, to which he answered "I don't know," the previous dr put her on them. Hmmm yet you are suppose to be caring for her. She went through a 2 month spell where she was having severe memory loss and hallucinations, when I questioned it I was told maybe the cancer was going to her brain...mind you she just had a PET scan that was clear a week prior. Then the dr proceeded to tell me if the cancer doesnt get her the COPD will. Nice. After arguing demanded a full work up...turns out she had a UTI! After medicine she was back to herself. Let's talk nursing staff. Most of the aids are useless..although she did a have few that really cared about her, and for that I am grateful. The nurses are short staffed and overworked. Once when I was there we rang her buzzer and it took 25 minutes for anybody to come. While attending my fathers funeral, someone came in her room and stole money, and jewelry. Susan the administrator was useless. The social worker is a gossip and a kiss butt to the administration. They changed the cable and it took a PHd to figure out how to use it. Yes, I called the corporate office in North Hills and complained. That was a waste of a call. They were getting my mothers entire social security so they could care less. Finally, when my mother got sick and couldnt breath it took 20min for a nurse to come to her room and call an ambulance. She couldn't breath! Unfortunately my mother passed away 3 days later. She hated this place...I'm glad she didn't have to die there. One more note...i called the home on a Friday (the afternoon that she passed), explained I would be there Sunday to clean her room and get her belongings. Susan had the nerve to have a nurse call me that Sunday morning and ask when I was coming..didn't i call and say I would be there Sunday after I made all arrangements??? She is arrogant, rude and has no place in that position. My mother was a paycheck to them not a person. I called the social worker to ask if she knew any available options to help me pay for the funeral since my mom had nothing, her suggestion was i could donate her body to the state and they would return her ashes to me. IS THIS WHERE YOU WANT TO PLACE YOUR LOVED ONE???? All I say is beware of this place...they act like all patients are family but they are not.