Camp Hill Skilled Nursing and Rehabilitation Center

Peggy

My husband was a resident of Camp Hill Skilled Nursing and Rehabilitation Center. He fell there twice and got a brain bleed. The staff just didn't do anything. The staff that we saw did nothing. The food was horrible. The facility was a disaster. The facility itself was very old and needed updating. The elevator was terrifying.

livirose

My mom has been a resident in the Arcadia unit since the beginning of 2020. My family is so relieved to know that she receives excellent care from the kind and caring staff. Everyone knows the residents preferences and stories, and we are always greeted warmly. Even in these trying times, all is being done to keep the residents safe snd happy. Can't thank them enough!

Provider Response

Scott

My father was at Manorcare Health Services Camp Hill for a week, and they were superb. It's the best of the four places we had been in. They were the most congenial, the nurses all seemed to care, and they took care of him and us. We had nothing, but a phenomenal experience with them. We were even there when the pandemic started, and we had our temperatures taken. Everything was perfect timing. It's an older building, but they kept it nice.

Provider Response

spring1972

This facility is very ignorant towards it's patients. My father was sent to manorcare after a 10 day hospital stay in January and he was there for 2 weeks. During the therapy time that's supposed to be for at least 45 minute slot, they would work with him for barely 10 to 15 minutes and other 23.5 hours he would be sitting in one corner like a neglected person. What is making me write this review is because they discharged my father without making sure that proper equipment and care was available at home before discharging him and instead of sending him back to the hospital due to his leg swelling condition, they sent him back home. This was horrible, inhumane act on their part. My poor father who could not lift himself up even with my mom's help barely used potty once in 24 hours and spent entire night on the office chair with wheels at home. My uncle visited my father right after he was sent home and he called us to express his concern about my father's situation who could barely move. My brother and I had sleepless night since we don't live in PA and I drove up the very next morning. When the visiting nurse came in the next day to re-enroll him for catheter replacement, she was shocked and concerned looking at my father's legs-feet and whizzing while he was talking. The nurse said that his foot alone was a ground for sending him to ER and she could not believe manorcare discharged him home after 15 days because insurance would not pay for more than 15 days of stay. At manor care, they kept wrapping his foot with bandage and did not give proper care. All the fluid was building up in his foot which made his swelling uncontrollable, his toe had gotten blue because it was not getting oxygen. If they had gotten an appropriate health care professional to look at his condition before sending him home, my father would not have had to pay for ambulance again in 24 hours to go to the hospital from his home. When we fired up the case manager at manor care on the phone, she said that the equipment company had called at least 3 to 4 times the day before to see what time they can deliver the equipment but my mom answers all the phones when she is home, checks messages. And they could have even communicated this with my father as to no one is picking up the phone at home and that what time would be good to deliver the safety equipment at home before they discharge him. But NO, they could care less. We were extremely thankful that the VNN nurse was at our house the very next afternoon and she advised us how critical it was to send him to ER. Manor care not only jeopardized the safety of their patient by sending them home without safety equipment, they as a matter of fact sent him home instead of sending him back to the hospital. They did not even realize that my father was having CHF (congestive heart failure) and needed immediate medical attention. Before discharging him, they offered to send him to assisted living (which he could not afford) since the insurance would not pay for more than 2 weeks of stay at manor care. And since he refused to go to assisted living, without giving him proper medical attention, they sent him home. My father could have fractured his heap by falling down or my mom and my father both could have fallen when my mom tried to help my father out. They don't realize that they could be sued for cases like this. I DON'T recommend this facility for your loved one.

Provider Response

cornflowerblue

Father entered Manor Care post hospital. Only bed available was long-term care. Everyone at the facility (administrators to residents) were very friendly. We wanted a facility that was friendly and caring - this one is. Reinforced daily living activites like washing & getting dressed in regular clothes everyday, dining similar to a diner or at home (not a fancy restaurant with tableclothes). My father was very comfortable here. Laundry service seemed slow. This was our first experience with a nursing home. They encouraged (and we asked) lots of questions. Cleanliness could have been more stringent, be we were looking for comfortable and caring. Communication was great. I would receive calls about any new medicines, procedures or concerns. Facility worked towards participation of all residents in activities.

klassylady2006

Transported by ambulance on Friday, August 2, 2013. Arrival about 4 pm. Before I left Pinnacle Health to go there, the RN had told me that she called in report to Manor Care at 1 pm so my pain meds would be ready by 4:30 when my next dose was due. First person to show up to my room was someone in the office management to have me sign paperwork. I told her I would like to read it over before I sign it. She said, I'll be back in an hour. Then I rang for nurse because I had to go to bathroom about 4:30. She walked me in and as I went to sit, I reached for the grab bars around the commode and almost fell on the floor if the nurse had not grabbed me. The hand rails were not securely bolted into the floor and wobbly. (Just to mention here, they were never fixed during the duration of my stay.) After I got back to my bed I asked the nurse to please bring my pain meds. She said nothing and left the room. 5 minutes later an LPN arrives and tells me it is mandatory to have a TB test before entering a nursing home because TB is going around. I replied, "If it is mandatory I have it BEFORE I enter, what am I doing here without it?" I declined. She wasn't very happy. Some of their profits just went down the commode. At that time, I asked her for my pain meds. She said nothing and left room. At 6:30, I rang for nurse and wanted to know where my pain meds were and they were now 2 hours late. She said, We are ordering them. I said, NOW? She said, Yes. I said, they were supposed to be ready at 4:30 that is why Pinnacle health called in report to you at 1:00. She said, "We couldn't order them until you arrived." I said, Well, I arrived at 4 o'clock, it is now 6:30. What did you do for 2 and half hours to make sure I had them? I did just have major surgery 4 days ago! She replied, "Well we had a shift change (3PM), and got very busy with call bells and dinner and we had a man fall on the floor." (This man also fell on the floor about 3 hours later.) By this time, I am terrified. She said, well we really can't give you meds until you sign papers. I said I wanted my family to look them over before I signed them. Another lady came in and said I could sign them in the morning. They asked what time she would be there. She said you actually have 24 hours to sign them. So what is all this strong arming about and holding my pain meds as blackmail. I was reading the papers and it said, sign here that you have read and understand addendum A. Next page was addendum B. and so on thru addendum H. I asked where these addendums were so I could read them. They told me they can't give them to me until I sign the paper work. I laid the papers on my bedside table and said, I'm not signing anything until I have READ every part of the agreement. I finally did get my pain meds at 8:45 pm. I was writhing in pain at that point.I overheard one aide tell a patient, "You do as I say or I'll have to knock you down." Just to insert an interesting fact here about Manor Care. When I was at Pinnacle health they took me off the Losartan because my blood pressure was running low. Upon arriving at Manor Care, my vitals were taken. When I finally DID get my meds, there was a lot of them. I asked what they were. (Thank God I had my wits about me in spite of the fact that my daughter tried to convince the RN I was antagonized. The nurse told me that 2 of the pills were Losartan. I told her they took me off the Losartan at the hospital because my blood pressure was running low. She replied, "Well, we have to offer them to you anyway." Had I taken them I might not have even made it back to the hospital!