The Village at Grants Pass

Brookdale Grants Pass Village is very good; friendly, good and caring staff. They’re very diligent about keeping track of what she needs and what she needs help with. We like it there. They have an exercise program every morning for the residents. They take them out on trips and for rides around the community. They take them to activities like the senior fair and the home show. They have bingo and crafts that they can take part in. Overall, it’s an excellent facility.

The front line care staff are sweet, hard working, and caring overall and the building is very nice. However, management/nursing staff are beyond unprofessional and unethical. I am an assisted living administrator in another state and find it heartbreaking to try and care for my loved one from a distance with their complete lack of care. Definitely NOT normal Brookdale standards.

We actually took my mom to the Brookdale Village in Grants Pass. She liked the place so much that when she started chewing the food there she moved in about four days later. So far everything is going well. The staff seemed really nice and helpful. My mom never thought she'd like an assisted living place, but she is happy as she can be. It was just what she was looking for. I have eaten there several times, and it was good food. I'm satisfied with the safety and security of the place. As far as facilities they have exercise things, a library, and a hair and nails place. The only thing she makes mention of -- which I'm sure is that way in every place where there are so many people -- is that the food doesn't come out warm. They have three properties there, and she is in one of them.

It is a nice looking institution but looks are deceiving. If you carefull look around you will see broken pole lights in several places, broken lights that are supposed to light your path when you walk, Nobody takes care of the weeds. (All it takes is fertalizer with weed kill) It takes forever to get things fixed even if they are a danger to the client. They promise things in your contract and then it never happens. They charge you an extra $1000.00 when you first move in and it is supposed to go for the people that live there. So in a year they have gotten a dog run and some cedar boxes so the clients can grow vegetables for the kitchen. Who takes care of the vegies, the clients do. At Christmas time they want you to give them an extra $40.00 to give the workers a bonus. I have never heard of a business where the clients are basically told to do this. Usually the company gives the bonuses.

I am very unhappy with Emeritus at Spring Village for my mother. Their food has been terrible and one weekend, they didn’t have anybody to supervise, so their meals were late if they get any meals. We talked with the director and they said, "No problem, we are going to get it fixed", but they haven’t fixed it. With their staff, they don't do what they say they will do. They got better with activities and they have trips. I would not recommend this facility, not with the amount that they charge. When Brookdale took over, I asked if they were going to raise the rent. They told me not, but I got a letter two weeks ago stating in December the rent is going up. I put her in there specifically for them to give her medications and they do that, but they don’t do anything else for her, and yet she is paying a high price for what she is getting.

Emeritus at The Springs Campus was wonderful. To me it would be the perfect place for mom because she could get her hair done, they do bingo, and she would have her own little apartment where family members could come and spend a night with her. She can also have her dog with her. Everything that she would need is at this facility. Plus they also take them to outing and so I am really interested in mom going to this facility. We talked with a representative and she brought us all around the facility and she was very nice. We saw some people playing bingo and they looked like they are having fun. The place is very clean and very nice.

Emeritus is very nice for an assisted living place. The staff is very caring, very polite, very knowledgeable of different diseases and disabilities. The rooms are very nice. The dining room is gorgeous. It's like a restaurant-type area, very elegant. The accessibility and the surroundings are nice for someone who's able to physically stay active and move around.

While I hesitated at first to write a negative review and so held off after one incident after another that are all so disconcerting I am now taking a plan of action to not only find an immediate solution to protect my Parent bit to forewarn others. From the outside all looks wonderful and amazing.But it is quite another story. Our parent is in the Memory Care unit and it's absolutely aping what's going on behind the scene's. Our Parent has been victimized in more than way. The e tire room was furnished with beautiful linens art etc. ALL is gone. As is all clothing and personal affects. And i do mean ALL. When asked where they are there was a reply that they had no "recovery system". We had loaded our cars with so much new clothing furnishings and personal care items room accessories in and on. And another relative came with about $200 worth of basics clothing undergarments toiletries all gone as well. Everything had been one by one marked with name and room numbers with sharpie pens. And nothing is left. The food is not only pallatable it is almost impossible for the residents to even try to chew. Some have no teeth or dentures and concern is given whatsoever to that issue. And the food given and the lack of it as we've witnessed time and again is absolutely appalling. Sadly I suspect that not many family members have been there to stay long enough to witness the things we've been noting. Our Parent was found on more than one occasion sitting in unchanged depends and found the I skin raw. It sickens me and hurts me beyond belief that we trusted these people. And when we try to approach them as they so kindly encouraged us to do doing the preliminary meeting and Contract signing when trying to do so they woukd avoid is or not open their doors when we knocked. It's a nightmare. We are scrambling being out of the are and out of state to quickly find a solution as our Parent has also been diagnosed is ed with end stage cancer. Her medications are not as we told. Her health and weight and care plan are not being provided when asked. We are trying to get legal help as we are desperate especially given that there are quite literally weeks left of our Parents life. We just want our Parent to not suffer by the hands of those whom we entrusted their care. Our parent was injured after a worker roughly handled them which the failed to tell in the phone call I recieved. To only discover this a few days later. Please make sure to thoroughly check out facilities for the care of your relatives. Come at different times. Sit and observe. Watch and observe and listen to your instinct. We wish we had done so.