Falling Water Healthcare Center

ucball90

If you want your relative to sit in a dirty diaper and urinate on the floor all day, this is the place for you. Only one number, all calls are re routed, if they are answered at all. The most I was able to communicate was when an aide let the patient use their personal phone. Medication took weeks to figure out. Had toiletries, but no access to them. Trying to transfer out, sent wrong paper work to keep them over the weekend. Finally got them out in a diaper and gown in 31 degree weather. Didn't even dress them. Was told they couldn't afford to change her diaper often. Was fully functional before they went in which was a surprise to them. Can't rate the staff, would never call back.

himantis

My husband was there for 2 months. I was promised by staff and hospice that when he became worse they would call me to be with him before he died . he died Saturday 31 of Oct. and no one called. On top of that it is now 6 days past his passing and no one still will call me. I have no clue why or what happened. It's been a nightmare and I even called a corporate number and no one there can help.

Jacqulyn

My mother has had such a negative experience at Falling Water. She has called me crying because the staff has been rude or even outright negligent. She's sat in her waste for hours on too many occasions. They often ignore her call light because her roommate uses it for no reason. Aides have told her that her illnesses are her own fault and that she's just being lazy. Sometimes they flat out refuse to help her with something. And she can't get out of bed or walk to help herself. The dietary staff ignore her requirements and send whatever they want, and it's always cold and disgusting. She's been accused of lying and has had things go "missing" from her room, including a rosary given to her by her favorite grandparent. The business office is sketchy at best; they won't let her do what she wants with her CARES Act money, and we've been trying for months to get her a new phone. The phone often rings for well over a minute before someone picks up so I can ask to speak to my mother. It's a little thing, but it shows their lack of consideration. There are a couple people who've been kind: aide Penny (such a great woman), some nurses (but not always), and the activities coordinator Megan. Everyone else is rude or simply inept. If you truly love your family, never let them end up at Falling Water Healthcare Center.

bobb schmock

the staff was always there when needed and always answered questions to the fullest very knowledgable..staee was very caring..the nurses go beyond their job description to help u..the stna's there were so polite and helpful they always came when called..therapy's were awsome.they were always there with smiles on and ready to work ..their thoughts were more on 7us residents..helped me to walk so much better..i could go on and on commending them..i feel like i became family with them..though the food and dietary department could use some help my stay was perfect...ALL OF U STAFF BE PROUD OF THE JOB U DO THERE...Andrea..Heidi..Nicole..Victoria and Thereasa THANK U SO MUCH..Love all of u and tHANKS AGAIN'''' Robert S..iwill keep u all in my prayers

louise55

The place looks and smells like a bad nursing home the person who showed me around was as fake as they come The meal was horrible while some staff was pleasant .The person that led are tour was pushy and seemed to be in a big hurry. The residents that we spoke to were confused and in wheelchairs which seemed to be the norm definitely not a place for active seniors.The food was so bland it was inedible while the apartments are nice the community fee was ridiculous way overpriced considering other options in the area.

ashley123

My grandmother was at this facility 2 different times for therapy and CHF after going unresponsive and being intubated at the hospital. Even at the age of 90, she was able to go back home! Very greatful for the amazing nurses and therapists!!

lavarock

Staff was caring and compassionate. They really care and always trying to make me happy. Although the facility could use a make over with updated cosmetics and newer furniture.. what the place lacks in new looks it makes up for in the care. Any concerns no matter how small we're addressed and handled right away. Thank you for all you did for me while I stayed with you.

Momof3kiddos

Some good staff, some who shouldn't be working with people at all. According to my loved one, staff gets behind the closed door of a patient's room and trash talks everything. Aides hide in rooms to use their cell phones. No follow through, family not kept up on changes. Building is disgusting- for the love of God, spend some money and spruce the place up. It's pretty from the outside, but that's it. Deficiency free is s joke. Leaves me scratching my head... Oh, but super nice therapists.

realhellhole

Falling Waters was an awful experience for my mom. The place is dirty and the food is atrocious. The staff is unprofessional and while my mom was there numerous family members witnessed aides yelling and becoming overly frustrated with their clients. This was witnessed at dining times and in clients rooms. The administrative staff was unresponsive to phone calls and inquiries.

janefl

The care for my dad was terrible, staff tried to convince us to stay, bad choice. Most staff dont seem to know what my dad needed, staff dont seem to care, the food is late. I am sad I let them talk me into keeping my dad there, we are leaving.

Quin8

Therapy department was excellent, I was able to walk after only 6 weeks. Nursing care also very good, staff was pleasant and truly cared about my injury. Would recommend to anyone searching for therapy after surgery.

buddy3

hi i was in there after back surgey. i didnt have a very good report for that. they let me fall two times and then i had a stroke. because when i fell i hit my head. but they wasnt going to take me to the hospital .until my husband and daughter made them call the squad.when i got to the hospital the d octor told my family to makearrange because i wasnt going to live.