Arbor Terrace of Asheville

FMRSYMS

My family had an extraordinarily bad experience with Arbor Terrace on Sweeten Creek Rd. In Asheville. We placed our father in Evergreen, the memory care section. When we called to check on him, which we did almost daily, the reports were positive with minor comments that he was adjusting and sometimes got upset, but nothing the "couldn't handle." Three days into his residency, the psychiatrist called with a list of concerning behaviors that had been reported to him by the staff. This was a shock based on the communication that we had received from the facility. We spoke with the Memory Care Director and explained that these type of behaviors should be communicated to the Responsible Party (me) when they occur. From that point on our calls were screened. Arbor Terrace staff requested that we wait 2 weeks before visiting. Against our better judgment, we complied. The visit occurred. There was a passing mention ro the visitors that he had fought during bathing; however, no call was made to the Healthcare power of attorney and responsible party. At 10:30 p.m. on. Sunday night Arbor Terrace discharged my father. Until 9:23 p.m. there had been no communication to the responsible party of any concerning behaviors from the staff at Arbor Terrace. It was a med tech that was working a double shift that called to inform me that my father was being evicted and could not return to this location. It was a chaotic and traumatic night. When my father came home he was bleeding and had bruising on his arms. Even during the exit conference, the memory care director confirmed that he had been adjusting well and could not explain why things went so poorly on the weekend. Beware of Arbor Terrace, our experience was one of inaccurate communication or none at all. The weekend staff is particularly concerning. The leadership at this location is lacking. A weekend med tech should not be tasked with communicating an eviction to the family. She has neither the training, experience, nor expertise to handle that situation. The Excutive Director took no ownership of the way in which this discharge/eviction this was handled. It is a lovely facility and the full time weekday workers seem gentle and kind but the fresh paint and new carpet hide very real concerns: lack of accurate communication, lack of leadership, and apparent lack of education and training of the weekend staff that boarders on abuse of the elderly. If your loved one is docile and does not exhibit traditional agitation and frustration that comes with dementia and Alzheimer's then this may be a good spot for you. If your loved ones does have those behaviors beware, Arbor Terrace is ill equiped to handle it .

Gail

We chose to move my sister to Arbor Terrace of Asheville because of their friendliness. It was more of a home-type setting to me than just a business. So it's more comfortable. I just liked everything about it. It's inviting. They are very efficient, friendly, and helpful. They do daily activities. They have a salon, therapy, and things.

Provider Response

Estelle

Many of the staff members of Arbor Terrace Senior Living had been there for years and we felt that they took good care of the residents. They seemed to have a high level of satisfaction working there, and I think that's important that there's not a lot of turnovers. We toured the memory care area, but we focused on assisted living. The place was clean, but it could use some sprucing up. The lady who did the tour was knowledgeable and took a lot of time with us. She knew and answered all our questions. They have a salon and a small outdoor area that was very peaceful and beautiful with a mini fountain. They also transport their residents to doctor's appointments, but some doctors come in on-site too.

Provider Response

Jennifer

Arbor Terrace of Asheville was a lovely and high-end facility. They put a lot of time into first impressions in terms of furnishings and decor. However, the facility was small, so the physical common area space was very small. The hallways were narrow and tight, and they had few rooms on the first floor. Most of the rooms were on the upper floors, but the dining room was on the first floor. They have two different sizes of studio apartments, and then there are 1-bedroom and 2-bedroom apartments. They told us about activities, but they're a bit more limited. They have an activity room, they can do arts and crafts, they have a small library onsite, and they have a beauty shop onsite. Its location is in a more commercial busy neighborhood part of South Asheville. However, it's significantly more expensive, not just for the base rate, but for the activities of daily living levels. The tiers are significantly more expensive. The staff who toured us was wonderful. She was very kind, very thorough and very informative. They showed me the menu, but none of us tried it.

Provider Response

Caring113165350

Arbor Terrace of Asheville was very commendable. It was very clean, and the people were friendly and very caring. The actual rooms were large enough to be comfortable like in your own home. The staff was very nice, very cooperative and very friendly also.

Caring93160250

I went to almost every place in town, and Arbor Terrace seemed like they gave me the most information. I felt like that the residents were taken care of; the best care out there of any place that I saw in town. They got back to me immediately. The menu is catered to individual residents. The dining room is nice. They have more activities depending on how severe the dementia is. I like how the staff care for the residents.