TerraBella Hendersonville

Hilda

I visited TerraBella Hendersonville. They have a lot of social and cognitive activities. They have some activities where they take the seniors away from the building and go to different places at least once a week. They have a lot of crafts. They serve them breakfast, lunch, and dinner in a dining room like restaurant-style. They come by their table, ask them what they want to drink, and ask them what they want to eat. It's like you're going to a restaurant every day. It's very well laid out and there's not a lot of people. They have built up their team to where the nurses and CNA staff are their employees. They're not hiring out for those positions so residents get to know them, and they won't get confused with new people coming to their rooms. The only negative I have is just the price, and there's no way my parents could afford it. They have a great outdoor area to do some gardening. They have a little walkway so that seniors can walk around out there. It's very nice.

Jonathan

Mom moved into TerraBella Hendersonville. It's very clean, bright, and cheerful. She's in assisted living now, but we're waiting for a bed in memory care. The room is nice and comfortable, and the staff is very helpful. The dining area is very bright and clean, and it's a cheerful atmosphere. It's not a down type of atmosphere. It's very cheerful. We're still discovering the activities, but they have movies and singing. It's a good value.

Rebecca

Our tour at TerraBella Hendersonville was very positive. Amanda did an excellent job of fielding my questions. We found that if my father needed to move to an assisted care situation there, he would be able to have people around him, like every 2 hours, there would be somebody in the area, non-intrusively and able to just see what's going on with him. They have their own in-house medical alert system, so if he needed help in the shower or with a fall, he would have the opportunity to be immediately notified. It would be difficult for my father to move from a five-bedroom-four-and-a-half-bath home into a one-room with a bath. That would be a difficult downsizing for him, but because he could come with his own furniture, he would be able to do things according to his desires. As long as he can care for his pets, he would be able to bring his dog with him. That was a big plus for us. My dad is very unique in his eating habits. I think he would have a hard time eating the meals provided for him there, but the meals looked wonderful. There's a great variety, and they have talented chefs. I was very impressed with the possibilities, but not sure it would work for my dad. If at such time his mental capacities would not allow him to be in assisted living, there's a nice transition into memory care. We were introduced to many of the staff members, and a number of them have been there for a long time, and I like that potential continuity of care. It did feel like a family. The staff contacted me after the tour by phone to see if I had any questions and he willingly gave his time. He went above and beyond to answer my questions about insurance, not related necessarily to long-term care, but he was just very, very helpful in walking me through what needed to be done or considered and what the good questions are to be asked before considering putting a parent into assisted living. Amanda was very personable, and she let us know what she sees as strengths and weaknesses of the community. She was very open about the journey that this facility has been on, and the changes that have occurred and are in process. It made me feel like I was getting an inside view of the community. The unit was medium size. They have flexibility. Residents can bring their own bed, refrigerator, freezer, and microwave. Those are all possibilities. They can arrange the room as they like. The sample room was tastefully furnished. The bathroom was very nice sized. My father, who's a very large man, would have no difficulty maneuvering. However, he is morbidly obese so I'm not sure if the seat would work for him. I sense though from the staff that they would work with whoever was coming in to make sure that things were done properly. They have an all-hands-on staff policy that says, no matter what your role is, if you see something that needs to be done, then you will do it and help. And I appreciated that they are in this together. The dining area had a community feel like people were engaging in conversation. It was very personable. They have a couple of projects going, but it was obvious that staff took their job seriously and they're doing the best they can until the renovations are complete. There were many activities posted and I looked in the rooms and I could see that they were being used, and it was up to date. Everything that was listed, it was obvious that they were doing what they say they were doing. What I like about this facility is community living. The residents are looking out for each other. It didn't feel like a nursing home. It felt more like a dormitory. People were involved. I like it.

ReviewerFC041323A

I toured the assisted living and memory care portions of TerraBella Hendersonville. The place was nice and clean. It appeared to be well staffed. It appeared to offer a lot of activities and things that my mom could participate in. The staff was very informative and friendly. It was a good experience. They had a salon, the regular dining rooms, meeting rooms, activities, a garden area, a courtyard, and a walking path. The facilities were very good.

Dawn

Our experience with TerraBella Hendersonville was very pleasant. The tour was very informative. We had a very personable and friendly and informative guide. I have nothing negative to say. I was told that there were every two-hour checks on all of the residents. We didn't see the library or the hairdresser salon, which they indicated they have. We saw a model room and we also saw a lived-in room. The model room was not roomy, but it looked adequate. The studio that we saw had two people living in it and they had twin beds in there plus several other pieces of furniture, and it was crowded and messy because they had a lot of stuff. We saw the dining room, which was lovely, clean, spacious, and roomy, and we got a sample menu. We saw a schedule of activities and we saw the activity room, which had lots of games and puzzles and tables to sit and play at and do crafts, but nobody was in there at the time we were there except the activities director. The physical community was excellent. Everything was spaced wide enough for walkers and wheelchairs and people with canes and stuff to move around. It was clean and looked very safe because they had taken out the carpeting for the most part, so there were no tripping areas. They had lots of access to the outdoors. I thought the facilities were very good.

Linda

My father is gonna go to TerraBella Hendersonville. That was the first one he saw and he liked it, and that was it. He says, "I want to be here." He liked the staff. The staff was extremely friendly. Tiffany, the director, has got an excellent reputation in the industry. It was more in a country setting and Dad liked that with the pond and everything out in the backyard. It's not on a busy street or anything like that. It was quieter. He likes peace and quiet, and he likes wildlife and stuff like that. The food was average and it's done by a dietitian. Most of the people that are in assisted living have some kind of dietary restrictions, so the food is presented with that thought in mind. It's not going to be fancy gourmet meals or anything like that, but they're nutritious. They do pretty much everything. They offer three meals a day plus three snack times, they have a little happy hour on Fridays, they do special events, and they have concierge services. They've got a shuttle that can take them to the doctors' office. They do all the laundry, all the housekeeping, pretty much everything you really want. The only thing that is not covered would be if you wanted your own cable TV. They have just basic TV. They have little outings if you want to go. They're very conscientious about upkeep and cleanliness.