
600 Carolina Village Road, Hendersonville, NC 28792
4.2
(26 reviews)
"My mom is at Carolina Village. They start out as independent living -- they have houses and apartments -- then you go into the care center, which is assisted living, and then the medical. There are all levels. It is absolutely wonderful. In the seven years that she has been there, I had one complaint, it was addressed, and it never occurred again. The place is clean. Everybody who works there is very friendly and very kind. If you have any question, you can call the case manager, and within a day she will be back in touch with you. During COVID, if there was any problem at all, they called every family who was associated with the facility and let us know right up front. As far as the number of COVID cases they had, it was very minimal and mostly with workers, not with people in the facility. The workers were going in and out, and it is understandable that they are going to be exposed. The CNAs in my mother's floor have now been there for twenty years; they've been there a long time, so there is no fast turnover. I just don't have any complaints about the place. It is private pay, and they do not take Medicare or Medicaid. They vary the activities based on the area where you are living. Yesterday I spent thirty minutes talking to the activity director about all the changes that they are making right now and have been making for the past year to provide something for them, even though for a lot of the time they've been quarantined to their rooms because of COVID. But they've had virtual activities, and now they are being allowed to do a little bit more. They are playing bingo while spaced six feet apart. I cannot say enough good things about them."
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