Castle Pointe at Baywinde

Tammy

We went to see Castle Pointe. It was a good community, but it was expensive. It was very clean, very nice, and it was located in a good area. They would transport their residents anywhere they needed to go. They had tons of staff. The food was very well prepared. The only downfall that I had with the food was people have so many different issues, and they will accommodate diabetics, but not so much with everything else. Other than that, the food tasted really good and they were served pretty fast. They had two different time slots. You could eat lunch and dinner. They had a buffet style type of breakfast, and you had the option of eating in your apartment if you would like to.

Provider Response

Carlton

I toured Castle Pointe & Sage Harbor at Baywinde. It was more centrally located than the other place. The staff were friendly. The food was delicious and well-prepared. They seemed very flexible. There's a waiter that comes out and takes your order, and there were people that he recognized, and he said, 'We've got one held back for you, and I'll bring it right out,' that kind of thing. They had a salon-barber shop and exercise rooms. In terms of location, it's right close to a Wegmans, a Walmart, and a plaza right there. There's a YMCA right next door. It's a good location. Few restaurants around.

Provider Response

Barbara

We went to look at Castle Pointe & Sage Harbor at Baywinde. My mother-in-law can get extra help with her medications in the independent living services. She can have her cats there. They have a nice library. They take them to different stores. They have trips that she would enjoy. The apartment was beautiful. It had a living room and a bedroom. It was all brand new. It even had a full kitchen. My mother-in-law is very picky. But there were a couple of things on the menu that she would like, so there was quite a bit to choose from. The staff members were wonderful. They even introduced us to some of the residents. Everyone loved it there. The facility was very clean and well kept.

Provider Response

Marcy

I went to Castle Pointe & Sage Harbor at Baywinde. I met the person who does the tours. It was very lovely. The place was wonderful. I stayed and had a little lunch with some of the ladies and I enjoyed it very much. They were very welcoming and very supportive. The people that worked there all seemed to be enjoying their work. They said they were very happy and it was a nice place to work. The tour was very informative. The person that took me through showed me everything and showed me all the different apartments. I saw three different-sized apartments. They had a library, an exercise room, and a pool. It was very nice. I enjoyed the tour. The food was very delicious and had a variety, and it was a lunch menu. I sat with three people, and we all had a different meal and everybody enjoyed theirs. It's a very beautiful building, clean and modern, and the people that live there were very welcoming. One of the ladies that live there actually let us go through her apartment. Even though she was leaving, she was very gracious and let us see her apartment when she left.

Provider Response

SallyD

Baywinde is a lovely facility which provides a wealth of activities for its residents. The huge issue is the food. My dad, who will eat anything, constantly complains about the food. Also, I'm sure my parents are not the only seniors who find it difficult to get up, dressed, etc in time to make it to the dining room for breakfast. A la carte continental breakfast items need to be available much later. Monthly fees are not cheap. Please work on your food service.

Donna

I like Baywinde Senior Living, but people have left and gone to other places. It has about everything you could think of, it's close to a lot of shopping areas, the bay, and near an amusement park too. The staff member was very friendly and showed me around, and it looked like the activities were good. They also have a snack area with treats and coffee available. The residents there were friendly, they have a kitchen full of a variety of food, extra storage, I saw a lot of activities going on, and they also have a happy hour. They showed me a variety of rooms. I probably wouldn't want a big room because there were so many places in the community where you could go and sit. They have an ice cream shop too. The independent living is large, and there's also another building which is for assisted living.

Provider Response

NWLCas

My Mom Loves it here especially now that she has a larger 1 bedroom. She loves the staff, maintenance and housekeeping. Everyone who lives on the premises are friendly and kind. The only problem is the food. Does not taste good have the time and what you pay to live there the food she bought delicious. I hope this review will help change the way the food is made and that they have more options and it will be better tasting.

Richard

Castle Point at Baywinde was quite a nice place. I just didn't like where it was. They offer transportation to doctors' appointments. I have no problems with it. It's just that the area is nothing I would be interested in traffic-wise. We only dealt with one person who took our group around and she was very knowledgeable and got us into many different inhabited rooms. She was very accommodating. The building is about 20 years old, but it looked fine to me. I didn't see anything problematic. They seemed to maintain it well and they had a very active maintenance staff that kept things running. The people that were living there seemed to like it as well. They were very accommodating, inviting me to come back and have lunch there. There was a couple that was part of the little tour I was with and they seemed to like the food. None of the rooms were huge, but it depends on what your needs are. I would need a 2-bedroom so I could have my one room to be my computer room. The 2-bedrooms there had a kitchen, a living room, and a bathroom, and it all looked very nice. The place is 20 years old and yet everything looked well-maintained.

Annette111081

Castle Pointe at Baywinde was very pleasant. There was a lot of activity, which I like. There were people coming and going, and a bus was taking them to the grocery store. I met nice people, and it seemed like a very pleasant place. It seemed like it was bustling with a lot of people doing things that they enjoyed.

Daughter. D

Rooms are spacious and my mother likes it here but I didn't rate it higher because the food has gone downhill. Would like to see that improve as my mother is very disappointed. For what residents pay the food should be a higher priority. Many of her friends agree that the meals have changed.

Provider Response

Mary754025

My mother-in-law stayed at Castle Pointe at Baywinde. The décor looked almost like it was from 2000 or 2005, but it was very well kept up, very clean, and very nice. It looked almost like a hotel in the lobby. The staff was very friendly and helpful, but they're limited because it's independent living. She played bridge, Bingo, and puzzles, and they had concerts -- sometimes movies and special events like picnics. The food was good. We were very happy.

Loving Daughter41

Castle Pointe at Baywinde was professional. We can use their doctors there that come into the community and see residents or my mother could continue with her own physician. I would say they’re average; I wasn’t impressed. They were underlying some changes with their admission and their screening tools and processes and I just did not have a lot of confidence that they had it altogether. There seemed to be some very vague understanding from the staff there where the corporation was making changes and when they’d be implemented. It just wasn’t the right fit for my mother or for us.

Provider Response

Marie111107850

I had a very good experience at Baywinde. I was surprised that it was as roomy and large as it was, and the rooms were lovely, very nice, and with plenty of room for a single person to be in. I did not have a meal there, but a woman, who took us around, explained how they had different chefs from restaurants that were in Rochester who were very well-known for the wonderful meals that they prepared, so she showed us menus of a great variety. They had lots of activities and a lot of trips to different areas in Rochester, different restaurants that they would bring the residents out there, if they wanted to, and all they had to do was sign up. The rooms were roomy, and there was lots of closet space, which was very nice. They did have washers and dryers on the floor for residents to use, and they were convenient. They were at different ends of floor for the residents. It was a positive experience.

jlswifty

I called a number of places to set up visits- Baywinde was the only one I was able to get someone on the phone. The staff set up a visit quickly due to limited time for me. Dawn, the Sales Counselor answered everything, including questions I didn't know I had. As a potential client, we look to you to tell us what we need to know. My mom then came for a visit and immediately felt good about the connection there. Dawn, the Sales Counselor knew every resident as we passed and remembered so much about my mom and I. I was impressed. I would recommend Baywinde!

Caring02158963

My mom was in independent living at Castle Pointe before and I thought it was outstanding. Castle Pointe is a much newer building and everything in it was pretty much brand new, and that's what is outstanding about it. The staff was very friendly and very good. We ate several times there and the food was good.

swyse

It's been two months since my mother-in-law transitioned to Baywinde (Independent Living) in Webster, New York. We never thought she would have adjusted as quickly as she did. Mary is 94 years old and had lived in her home for nearly 50 years. Unfortunately her home was multi level and we were concerned about her going up and down stairs. From day one the staff at Baywinde has been fabulous. They have been there for us as well as Mary. We can't thank them enough. For the first time in years we don't worry about her constantly. The atmosphere is unsurpassable. The facility has the appearance of a Resort. Very bright and cheery. Her apartment is lovely. A true "home". On a final note....the food is second to none. Five Star for sure !!!!

djalaimo

My mom is 83 and very independent. She lived in her own home and was quite active socially. She loved to play cards, etc. One of the difficulties we found as a family for mom was the loneliness of living alone. She didn't want to live with any of her children and wanted to maintain her independence. A friend of hers asked me to come with her to Castle Pointe at Baywinde. Her aunt was currently residing there. I went and fell in love with Castle Pointe. I knew in my heart this was a good place for mom. She would be able to maintain her independence while at the same time be able to make many friends, engage in social activities, have someone to dine with, go to church with, etc. We took Mom for a visit and she also fell in love with Castle Pointe. At one point she said to me - "You know what Deb - this is just like being in Heaven." I found this comment from her to be so touching because my mom is very spiritual. Baywinde has been a blessing not only to mom - but also to our family. She is happy, safe, has made many new friends, is playing cards, and even baking in her own apartment. She is happy and healthy and safe!!! The entire staff is wonderful at Baywinde not only to mom - but also to the family. Being a caregiver for a parent is a difficult task for a variety of reasons. Baywinde is a wonderful community for both the resident but also for their family and everyone's peace of mind.

Suzier

It is very nice and comfortable at Castle Pointe. Staff is VERY friendly. I love all the activitiey choices, including movie night! The transportation department makes it easy to get to doctor appointments. I love to sit on the front porch in the summer and visit will all my friends.