Buffalo Center

KathyRip

Make sure you double check your insurance before you even consider this place. Make sure that all your clothes are labeled with your name BEFORE you send them down to be washed. DON'T RELY ON LAUNDRY TO LABEL THEM they lost all my new clothes that was brought up to me. Be very careful of what you eat if you have allergies because I was served mushrooms when the ticket clearly listed my allergy to them. I was forced to lay in pain for hours even though I was due pain medicine. This is not a place I would recommend to my worst enemy. The staff was nice most of the time when they were fully staffed. They were usually short staffed having to have nurses and aides pull double duties and work more than one section. Someone needs to step in really give this place an overhaul from the kitchen all the way to the top.

Therese523

This facility is horrible! Please avoid it at all costs. My sister spent 2 months in there recovering from a brain injury and the level of care was extremely inadequate. She was admitted the day it was announced that visitors were not allowed in nursing homes due to COVID-19. Therefore, my sister, who had a temporary cognitive impairment at the time, was admitted with no family member to speak for her and no one to help her get settled. We could not get an update on her condition and was told numerous times she was "fine". Once my sister gained consciousness and was able to speak, she described to us the lack of care she was receiving. Unable to walk, she would ask for water or ring for pain medicine, and her request was ignored time and time again. The meals were terrible and there were days when meals were skipped. One day, she told us that no meal was provided at all - no breakfast, lunch or dinner. The staff was uncooperative and lied to her (and to us) over and over again. They argued with my sister over her getting her meds, and on too many occasions she didn't get them. She laid in her bed for 23 hours a day with hardly any human contact. She ended up leaving against medical advice, but wasn't receiving sufficient medical care there any way. In fact, she developed complications that could have been avoided if the staff was cooperative. When she came out of that facility, she looked like she came out of a concentration camp. She went down to 86 lbs but had gained some back before her release. The only positive thing that happened there, was the physical therapy team was very nice to her and helped her get walking again. But I can go on and on with the horrible experience my sister went through at that place. I am writing this review so that no other family has to go through the nightmare my family went through.

JessicaR

Arrived with my father, after discharge from the hospital, for a sub acute rehab stay. It took less than an hour to realize that facilities like these are what keep the nursing home lawyers in business. The gentleman at the "front desk" provided a room number and pointed the way to the rickety elevators, leaving the impression that we disturbed him with our arrival. After getting off the elevators onto a dark and dingy unit full of staff congregating at the nurses station, deeply involved in personal conversations, we were again pointed in the direction of a room where we found a very narrow bed in a very small shared room. My father is a big man and has trouble re-positioning himself in bed so we asked for a larger bed, pointing out that the roommates bed was much bigger. The response was a huff followed by "we'll have to see if anyone from maintenance is still here but I doubt it". The final resolution was that they could put mats on the floor in case he falls out of the bed. We asked for a urinal which was a huge production, apparently they're hard to come by. Wheelchair or walker? Not today. Pain pill? Not today. Pitcher of water? About 20 minutes later. Needless to stay we brought our Dad home where he's at least safe and can have some water. Honestly, I don't understand how places like this are legal.

4Godsake

Cigarette smoke accosts you as you enter. Very drab interior. Many employees sitting/standing around chatting or watching TV while patients are calling for help. Some employees ARE diligent, though. Rehab room is good and therapists are very good. Food choices can be better. Transportation service can be more timely and professional. Social work staff are quite responsive.

truecolor

Incompetence from the top down. Medication errors covered up, nursing will fix any errors they don't care about the residents. State needs to look at them a little closer. Don't put you loved one here if you care about them. Everybody acts nice to the family but then talks trash about them. I would not even put my dog here. Management needs to go. People need to get fired. Nurses and aides sit around eating all day and on the phone. Worst place ever. Residents are bored nothing to do if you are not able to move on your own your stuck on the drab floors all day. Dining room has not been used in ages. A disgrace. Oh and that is just the day shift, off shifts are even worse.

Eddie Zee

Very decent rooms. The food always looks so good! New facility. The activities are keeping my grandmother super young! My grandmother is being treated with the most respect and care that I finally get to sleep at night. She loves her nurses and every staff there. Thank you!

Adam Fox

What an amazing center! The activities all seemed incredible. The staff were all so sweet.

Sarah phillston

It nice to see a team of people around my aunt, all smiling and being nice and caring for her. Thank you. She likes to be there and has a classmate there too. I love seeing her in a good place

Aimee Holland

These people are just so nice and helpful. My mother was treated with dignity and respect. Very helpful and caring.

Megan1992

Great Place with amazing remodel! highly recommended!

Charles Bennington

This facility looks really nice after the redesign. Staff is very helpful and passionate. Very impressed.

watchout!

I could not put into words how terrible this place is. Staff must of been deaf, especially when my family member kept kept requesting help and no staff came to assist her. The administration was invisible, completely indifferent to the needs of the patients. Calls were never returned, and when confronted with a social worker, they were defiant in attitude and demeanor

tdracefans

Do not, under any circumstances, let your loved one stay in this home!! My husband was sent by the V.A. for long term care/rehab and ended up back in the hospital with numerous infections due to the haphazard, inappropriate and complete lack of infection control for his bedsores (which were almost healed when he got there). On more than one occasion they allowed the aides to take off his bandages, then left him laying there with open wounds exposed. One time this happened in the late evening, the nurse was supposed to come back to re-dress his wounds and didn't. My husband knocked over his urinal, then fell asleep while trying to change his own ostomy bag (he could never get any help with that and had to do it himself). So he laid there all night in urine and feces, with his open wounds. I could go on and on about the severe neglect and abuse he endured. In addition, the place is filthy, extremely understaffed, and staff are not trained properly in any procedures that I could see, and I was there at least four times a week. The experience was so horrible for both of us that I won't allow him to be in a nursing home again and am bringing him home to take care of him myself. I have turned this placed in to the Department of Health. It needs to be shut down, immediately!

noelderabuse

Worst place ever !! Monitors go off for over a hour before they check them. They could not get a feeding tube running properly. Never saw any hand washing or sanitizing done! Rooms are hot as hell the window screens are too dirty for any air to get in. The man in next bed was stealing all my Father-in-laws belongings even his teeth!! When my Father-in-law got there his RN asked what his feeding tube was and looked at it like she never saw one before where did she go to school?? When we said he was leaving they were very nasty and unhooked his feeding tube and let it run out of his stomach all over the bed!! Then they refused to let us use a wheelchair or help with him leaving. Please do not ever let a loved one go there

c6

Extremely dirty, smells of feces, staff outright ignore residents asking for assistance even in front of visitors. Makes me wonder how bad it is when no one is around. This place should be investigated immediately.

caring0126

I would not recommend this facility to anyone. They're service is bad and their staff was so unprofessional. Their treatment of their residents were horrible. It takes them a while to get to the room when you need assistance. I actually timed them a couple of times and t took at least 20 minutes for them to show up. And there's already an instruction for them not to leave my grand-dad alone while he's in the toilet and they left him alone couple of times. They really don't show compassion and care.