Provider Response
We deeply regret that we were unable to meet all of your expectations. We want to thank you for your feedback and please know it will be reviewed and used to better serve our residents and their families in the future.
Independent and Assisted Living new residents receive $500 off the 1st full month and 4th full month - free Base Rent. Must take financial possession by 1/31//2020. Ask for details when you tour.
May 24, 2020
Provider Response
We deeply regret that we were unable to meet all of your expectations. We want to thank you for your feedback and please know it will be reviewed and used to better serve our residents and their families in the future.
November 01, 2019
August 13, 2018
November 15, 2017
June 15, 2017
July 20, 2016
May 10, 2016
March 26, 2016
March 18, 2016
October 08, 2015
June 06, 2015
Provider Response
We apologize that your tour of Ponce De Leon did not meet your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident. We will review and share your feedback with our management team.
January 24, 2015
July 10, 2014
April 21, 2014
December 16, 2013
October 20, 2013
September 11, 2013
November 20, 2012
May 07, 2012
November 26, 2018
February 27, 2018
Provider Response
We apologize that your tour of Brookdale Santa Fe did not meet all of your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.
October 20, 2017
March 31, 2014
Provider Response
We appreciate you taking the time to share your thoughts about your visit to Ponce De Leon. We are very sorry to hear that you felt uncomfortable there. Our goal is to help individuals and families find customized senior living solutions for all the places they want life to go. We apologize for disappointing you and would like very much for you to give us another opportunity to help you. We hope you will call us at 877-400-5296.
Describe the overall population of assisted living residents at Brookdale Santa Fe. What is their average age? What are their favorite things to do?
Our residents average around 85 years of age. They love to enjoy our BFit exercise programming, live music and enjoy the scenic view of Santa Fe on our drives.
What programs or activities does Brookdale Santa Fe offer to enrich residents' well-being?
We focus off our optimum life programming which has all sorts of activities our residents can enjoy if they choose too which includes: scenic drives, live music, crafts, painting, excise, pet therapy and more.
What places are near Brookdale Santa Fe or within walking distance for assisted living residents to enjoy?
We are conveniently located next to parks, shopping centers and the senior center.
What transportation services does Brookdale Santa Fe offer to assisted living residents?
At Brookdale Santa Fe we have 2 busses and one Ford Flex which we use to take our residents to and from doctor visits through out the week. We Take our residents shopping weekly and on many different kinds of outings.
What makes the chef or dining program at Brookdale Santa Fe exceptional? What kind of menu can assisted living residents expect?
Our Dining Director has been with Brookdale Santa Fe for over 5 years and enjoys making fun and creative Santa Fe cuisine for our residents. We offer all day dining and multiple entrée choices.
What safety features or security measures does Brookdale Santa Fe offer to assisted living residents?
We have a pendant system and pull cords through out the community and because we are also independent living we have 24/7 concierge and security at the front entrance. We also have secreting camera's on all exterior doors.
How does Brookdale Santa Fe keep residents' families informed about their loved ones?
Our health and wellness team holds routine and change of condition care conferences.
What is the care staff-to-resident ratio at Brookdale Santa Fe during daytime and nighttime hours?
Per New Mexico state law we require 1:15 residents how ever we staff above that and off our service alignment to adjust to our residents care needs.
If Brookdale Santa Fe accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Brookdale Santa Fe is pet friendly!! Our residents and their pets can enjoy our beautiful outdoor courtyard with walking paths and pet sanitary stations. We also are right across the street from a dog park! If any of our residents feel they may need and extra hand on caring for their fur baby we offer pet services!
What ongoing senior care training does the staff receive?
We host monthly all staff in-services and our staff stays up to date on our learning management systems as well as state required trainings.
Describe the overall population of independent living residents at Brookdale Santa Fe. What is their average age? What are their favorite things to do?
Our independent residents average around the youthful age of 80 years old. They enjoy our dining and fun monthly outings we have that gives them the Santa Fe cultural experiences.
What places are nearby for independent living residents to enjoy?
We are located near downtown historical Santa Fe. We are near local shopping centers, parks and senior center. Parks are within walking distances.
What are some recent off-site events that the community activity director at Brookdale Santa Fe has organized?
Our resident engagement director attends health fairs, she also loves to take the residents to all the fun fairs and craft shows in the Santa Fe region. Always on the go and being active at Brookdale Santa Fe.
What transportation services does Brookdale Santa Fe offer to independent living residents?
At Brookdale Santa Fe we have 2 busses and one Ford Flex which we use to take our residents to and from doctor visits through out the week. We Take our residents shopping weekly and on many different kinds of outings.
What makes the chef or dining program at Brookdale Santa Fe exceptional? What kind of menu can independent living residents expect?
Our Dining Director has been with Brookdale Santa Fe for over 5 years and enjoys making fun and creative Santa Fe cuisine for our residents. We offer all day dining and multiple entrée choices. We also hold a monthly menu chat to get the input and suggestions from the residents themselves!
What common areas are available for independent living residents?
We have a newly remolded dining and living area, a beautiful courtyard with pond and multiple outside patio areas.
What safety features or security measures does Brookdale Santa Fe offer to independent living residents?
We offer 24/7 concierge and security at the front entrance. Each external door has a security camera. We also do a daily check in with all residents and they are accounted for by 10 am each day.
If Brookdale Santa Fe accepts dogs or cats, what indoor/outdoor areas can they enjoy?
Brookdale Santa Fe is pet friendly!! Our residents and their pets can enjoy our beautiful outdoor courtyard with walking paths and pet sanitary stations. We also are right across the street from a dog park!
Does Brookdale Santa Fe work with an agency or registry to provide nursing and medical assistance as needed?
We work with all agencies to provide choice and excellent care to our residents.
What safety features or security measures does Brookdale Santa Fe provide to protect residents who wander?
We have routine assessments for our residents which we have care conferences with residents and their families. We have 24/7 concierge at the front desk to ensure the safety of all residents who reside at Brookdale Santa Fe. Should a resident be exit seeking we will address with the family and executive and nursing staff to ensure the safety of the individual.
Brookdale Santa Fe provides a full range of choices for today's seniors. Choosing a senior living community represents a lifestyle choice and we understand that our residents are choosing much more than a comfortable living environment to call home. Our Brookdale community delivers Inspired Independent Living, with the promise of Exceptional Experiences Everyday. In choosing this community, our residents have made a conscious lifestyle decision designed to deliver enhanced opportunities for pursuing health and life fulfillment through the exceptional services, amenities and opportunities we offer. And, our residents can rest assured that as their needs change we provide a variety of ancillary services and a Personalized Assisted Living environment that encourages our residents to continue to live as they please while respecting individual preferences.
Our Optimum Life® and Celebrations programs provide an all-encompassing way of life that touches the lives of our residents, their families and associates alike. Optimum Life® is a journey of self-discovery including services, features and benefits that allow each resident to pursue their peak level of health, wholeness and fulfillment while balancing six key dimensions of personal wellness: emotional, intellectual, physical, social, spiritual and purposeful. As part of Optimum Life® we encourage our residents to celebrate life each day. Inspired dining and vibrant lifestyle activities come together in our Celebrations program filling the monthly calendar with themed experiences, special events and group activities that highlight different cultures and cuisines in a common venue of camaraderie.
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