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Brookdale Santa Fe

640 Alta Vista, Santa Fe, NM 87505

(800) 558-0653

Verified Partner

3.96

(31 reviews)

Offers Independent Living and Assisted Living
Top rated on Caring.com

2015

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Reviews of Brookdale Santa Fe in Santa Fe, NM

3.96

(31 reviews)

  • Facility

    4.4

  • Staff

    4.4

  • Food

    3.4

  • Activities

    3.7

  • Value

    4.0

Top rated on Caring.com

2015

Judy

4

December 8, 2023

I visited this facility

I had a one-night stay at Brookdale Santa Fe. The grounds are very nice and very relaxing. The apartment was quite adequate, with plenty of space. The staff were fine. I know there was exercising, there was a movie night, and I think they played bingo. The day that I left, they went out to a restaurant for lunch. The food is okay. It was balanced nutritionally, and there were small portions, but you could have more if you wanted.

Jill

4

October 24, 2023

I am a friend or relative of a current/past resident

My friend moved into Brookdale Santa Fe. We chose it because they had availability at the time. When we went and visited, the residents seemed very happy, so that meant a lot to us. The staff members are always friendly. I know they're busy and stressed, but they get the job done. My friend is not happy with the food right now. I don't know if it'll change. She said it wasn't much better than the skilled facility that she was in. They've just recently gotten a hairdresser and a salon. They have a game room, a library, and cafeterias.

Anna

5

September 24, 2023

I visited this facility

I toured Brookdale Santa Fe. The grounds were beautiful. There were lots of foliage and trees. There was a beautiful garden in the middle of the compound with a little brook there. It was quite stunning. The rooms were much larger than I expected, and they all came with either a balcony or a patio if they were on the first floor. The staff who toured me was very friendly and knowledgeable. They have a wonderful library, they have a van that takes you around to local shopping, and they also have transportation to doctors. They have a flexible meal plan. You don't have to sign up. I was just going to ask for one, but you get two. It is on the costly side but compared to some of the other ones I've checked out online, it's not that much above or lower than many others. I loved it. I could live there very easily.

Nancy

4

June 29, 2023

I visited this facility

I will be moving into Brookdale Santa Fe. The only thing I didn't like about them is, they offered us lunch and it was unappetizing. They don't seem to have any way of improving their food delivery. They have a lot of interesting programs and interesting people, but I could barely eat the lunch they gave us. The room is small, there's a full kitchen and refrigerator. I liked the ground floor. There's a lot of grass and it seems more like you would expect the home to look. They had a nice courtyard you can walk around. They had different activities that for the most part would be helpful for someone like me, like standing physical activities, sitting physical activities, and yoga. If you're in assisted living, they'll set up physical therapy for you. There wasn't anything going on that I got to watch; we went around and saw the different rooms. The person who gave me the tour was friendly and informative. He was the sales manager. He was pretty good, he convinced me that I might want to move there. The food was not appetizing. It might have been for some people. It's just that nowadays, especially in assisted living, they try to offer fresh vegetables and they weren't doing that. All the vegetables were frozen, or iceberg lettuce, just something that wasn't appealing to me. The facility was clean, and the layout was just small. They didn't have any physical therapy, and one very inadequate area to exercise. We could have the dog right next to the elevator and we could go down to the bottom floor where the courtyard was. There was a nice garden down there where I could hang out. They have a real garden that people could spend time in. They were very nice, interesting people. There were these outside areas that were very nice. We'll have an apartment next to the elevator on the third floor, and just take the elevator down to the ground floor. As soon as you arrive there, there's a courtyard and a more natural environment.

Jan

5

June 29, 2023

I visited this facility

We walked through Brookdale Santa Fe pretty extensively, and it was extremely clean. It was an older building, but they kept everything updated. They had a wonderful culture and community. We saw people out doing things. One lady was in the art room painting, and another lady was out walking her dog. It was located very close to shopping and popular stores. They were very accommodating as far as adjusting the menu for your needs. They've called back and invited us not only to a meal, but to an event. They had a library, an art room, a music room, a dining room, a snack area out on the patio, and they had a pond with light and trickling water. They had a lot of flowers and the grounds were nice. All the crew were topnotch. Most of them have been there 12, 15, 20 years. You can tell it's a nice place to work. They had outings, like if there's something going on downtown they find out who wants to go and they get an appropriate vehicle.

Judith

4

March 21, 2023

I visited this facility

Brookdale Santa Fe was a very nice facility. It was clean. The rooms were nice, and I think you get a lot of value for your money there. They have activities and a shuttle bus to take the residents around to go shopping or to doctor's appointments. They have a hair salon, too. The staff who gave me the tour was knowledgeable about the place and was able to answer all my questions. He was a pleasant, nice person.

Medardo

5

December 4, 2022

I visited this facility

Brookdale Santa Fe was a very nice place and they did everything they could to possibly allow us to go there. They did a good job, but it just didn't work out for us to be able to move my mom there. We had a meal a couple of times. It was not gourmet food, but it was OK. Everything looked great and we had decided that's where she wanted to go, but things happened. We didn't see anything there that we didn't like. The staff was very accommodating. Victoria, the director, just did everything. She bent over backwards to do whatever she could.

Reviewer#DT0331

5

April 20, 2022

I visited this facility

I thought Brookdale Santa Fe was beautiful. It felt very warm, inviting, peaceful, and all the other important things. It was clean, organized, and was well-staffed. I was very impressed overall. I have only interacted with the tour guide, but as we went on the tour, she was saying hello and greeting other staff members as we went along. Everybody was very friendly, and it seems like there was a lot of staff support throughout the facility. The apartment was spacious and well-lit. I wouldn't say hyper-modern; it was up to date with the appliances and with the bathroom. It was clean and it seemed lovely. Apart from the courtyard, I would say the dining area was my favorite part of Brookdale. It's absolutely beautiful. The light in the dining area is gorgeous and very inviting. It seems like a really special place for elder people to socialize with each other. I was very impressed. They have a game room, a community room, and a gorgeous courtyard with a pond. They might have more that I just didn't see, or we didn't talk about. It seemed very well maintained. I had no concerns at all regarding the maintenance of the facility.

Reviewer#AS0531g

5

June 26, 2021

I am/was a resident of this facility

Brookdale Santa Fe is within walking distance of places like the vet, the hair stylist, the drugstore, and Trader Joe's. The staff members are extremely, extremely good. They care about everybody and they take care of everything. My room is about 450 square feet. I have a little kitchen, a walk-in area, a nice living room, a balcony off my living room, a nice bedroom, and a good bathroom. The food is sometimes really good and sometimes not so good. Now that we're getting back into things, there is exercise every single morning, and we play bingo three times a week. They clean my apartment once a week. There's a big library and a beauty salon. We have a big courtyard with a fish pond. My balcony overlooks the courtyard; it's absolutely beautiful, and my cats are out there at 6:30 a.m. They do not charge extra for pets. There are quite a few cats and dogs here. The activities are coming up; they went down because of the virus.

Phillip

3

May 24, 2020

I visited this facility

I went to Brookdale Santa Fe. It wasn't clean. I met the family of some of the residents, and they said the food was not that great, and they were not taking care of them as they should have been. I had a scheduled appointment and they were not ready for me when I arrived. They need to get their act together and be more organized, as well as clean the place a bit.

Provider Response

We deeply regret that we were unable to meet all of your expectations. We want to thank you for your feedback and please know it will be reviewed and used to better serve our residents and their families in the future.

John

5

November 1, 2019

I visited this facility

Brookdale Santa Fe was very nice. The staff was very nice. However, the assisted living dining area was just a nice room with tables, but when you go into the senior care living area they have a ballroom. We didn’t like the separation between assisted living and senior care. The independent living area was nicer. The assisted living people can go and dine in that dining room, but they have to go a ways to get there. It seemed like there were two classes. Also, they were more expensive. The staff member who showed me the place was great. She was fantastic. The place was very nice. I would live there if I was in senior living versus assisted living.

Pamela

4

November 27, 2018

I visited this facility

Brookdale Santa Fe had very nice people, nice programs, and nice rooms. We were there for lunch and it was very good. They have a library, a pool table, a little workout room, a meeting place in the area that they watch movies, and a dining area.

LovedOne8734

4

August 13, 2018

I am a friend or relative of a current/past resident

My father is not getting the care that he needs at Brookdale Santa Fe. I'm disappointed. He has Alzheimer's pretty bad, and the only care he's getting is a shower every other day. You pay a fee for different services and the only thing my stepsister is paying for is a shower every other day. He needs more full care. He gets his meals there. The director is very rude and would not tell me anything. It was in the contract not to tell me any information about my dad because I don't have the medical power-of-attorney. It's a very nice facility. He has his own little room. He has a kitchen, a little sitting room, his bedroom, and a bathroom. Outside there's a pond and flowers, and you can go out there. The people he deals with are nice, but he's basically on his own. They know he needs more care, but he's not getting it. Otherwise, it's a great facility.

Sara

3

February 28, 2018

I visited this facility

Compared to others, Brookdale Santa Fe was very small but well located in the city. The place seemed clean. The rooms were small but OK. They had a very small exercise room and dinner daily but there's no breakfast; that's up to you. There was a lady staff member who took us around and was very good, but she left shortly afterwards. I'd like a larger community.

Provider Response

We apologize that your tour of Brookdale Santa Fe did not meet all of your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.

Santa Fe Shooter

5

November 15, 2017

I visited this facility

I recently had occasion to get a tour of Brookdale in Santa Fe. Wow! what a great facility. beautiful gardens, plenty of common areas to meet people and do activities from playing cards, to bingo, to reading to arts and crafts. I also had the opportunity to enjoy a meal at Brookdale, which was healthy and nutritious and delicious. Who knew this senior living facility was right in our neighborhood!

rparrya

4

October 20, 2017

I am/was a resident of this facility

have been an Independent Living resident of Brookdale Santa Fe for eight years. As an artist and author, I have an active life outside of the residence in the Santa Fe community at large. I, therefore, do not interact on a regular basis with other residents, though I know faces and some names with which to exchange smiles, greetings, and small conversation. And I do not participate in the activities offered by the residence. Nor do I eat in the dining room; I pick up my meals to eat in my apartment at my own hours. My true friends here are the staff. They are purely wonderful--warm, personable, helpful. I would particularly like to comment on the food. Dining room/kitchen directors Shawn and Lee go to great efforts to present not only healthful but interesting cuisine to their diners, working continuously to improve existing recipes and create new ones--not only standard "American" and New Mexican fare, but selections from Europe, Asia, and the Middle East. It is not easy to come up with a lunch including entrée, salad, side, soup, and dessert, and a dinner including two entrees, two sides, two desserts for 150 persons 365 days a year. But Shawn and Lee do it on a level that could compete with many commercial restaurants.

Robert54s

2

June 16, 2017

I am a friend or relative of a current/past resident

They will promise you the world when moving in and then after a few days my loved one hated it. I will give credit where credit is due the housekeeping, activities, maintenance, some waiters and waiteresses are great. They are always friendly and upbeat very kind and always going that extra mile to meet my loved ones needs. Management seems to be in shambles all want to be chiefs but not enough Indians. When we moved my loved on in we were promised care when needed, 24hr kitchen, and med reminders. As i looked closely after 3 months they started charging us 50 some dollars for med reminders which is outrageous. They also were charging us for escort to and from the dining room 20 dollars each time. Brookdale needs to stop the greed and care more for the residents at the facility. Its to bad some staff members do really care and they ain't the ones in charge that needs to change as well.

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

Jacobs737571

5

July 20, 2016

I visited this facility

I visited Brookdale Santa Fe. They’re very courteous. The rooms were very nice. The ambience was good. The community was expensive, but the location was excellent.

ArtSTHOO

3

May 11, 2016

I visited this facility

I liked Brookdale Santa Fe. It was fairly standard and had a fairly good location. It had all the standard amenities like a library, media rooms, and community rooms, which were all quite good. The staff was very nice, quite helpful, and sent me a brochure. The rooms appeared to be standard with nothing outstanding about them, but I liked them. Everything was fairly institutional. Brookdale was actually pretty good but looked a little disorganized. The community was pretty standard.

Bill108

3

March 26, 2016

Other

Once one of Santa Fe's best, I believe that Ponce de Leon has grown dated, a bit shabby, and overly expensive during the several years in which our parent has been a resident. We decided that it has outlived its value for us; and we recently (March 2016) moved our parent to a far-less expensive, clean new independent community with preferred food, greater personal attention, and a much lower set price with a multi-year guarantee. Aside from the food, our parent had been happy at Ponce but is enjoying the new home more. Be aware that Ponce de Leon is owned by a large corporation that requires signing a detailed contract outlining its policies and presumably guaranteeing its profits. You will be bound by those policies; and if you don't understand them, you might end up paying for expensive services not actually received. Services such as a reminder to take a pill--which were often confused-- are priced separately and can really add to the base rate. Every January resulted in hefty base and services rates increases for us.

M. Lee

2

March 19, 2016

I visited this facility

My dad moved to Brookdale of SF in July, 2015. He is coming up on a year. Frankly, for the cost, he has been very dissatisfied. The food is subpar, verging on unhealthy, the cleaning crew is overworked and understaffed, and the facility in general is in need of upgrades. The rooms are decent, but in my father's, the cooling system was underpowered for the space. Maybe it's the classic case of big business being aloof to the needs and wants of their clients because, after all, they aren't exactly going to revolt and move out. How can they? Most are physically unable. But my father will. It won't be easy, but he will move to a better place. One plus: the staff was/is generally client centered, but the administration I'm sure feels the budgetary pressures of the out of state bosses and cuts corners where they can. Assisted living has become big business.

Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

seth1905

5

October 9, 2015

I am a friend or relative of resident

My mother has been a resident at brookdale for a few years and she loves it.The staff is very courteous she loves to go to the fabulous dining area in the brookdale Mary,Jerry always are very polite to her she always mentions them to me on our conversations.Highly recommended for others.

William107205550

2

June 6, 2015

I visited this facility

I visited Ponce de Leon, and I didn't care for it because I found it a little dated, dirty, and dark. I just took a tour of the facility a couple of months ago. The people were friendly. But it seemed a little staged because I had an appointment on the tour. So they had a lot of colorful seniors in different areas. I just got that feeling. A lot of facilities do that trying to put on their best face, which is normal. It just seemed a little dated as far as the facility itself. It had that kind of an institution type feel to it to me. I'm 62 so I'm not really young, and I don't get freaked out by places like that, but I have been to a lot of different ones over the years for my dad and different people. It didn't seem that clean or well lit. It was kind of dark and dingy. They showed me a room with a huge stain at the carpet. They assured me that if they can't get the stain out that they most likely replace the carpet. I just wasn't really impressed with that facility at all for my mother. They were friendly, but when I went on the tour, there were certain staff member in certain areas almost waiting for me. They were kind of overly friendly, so it seemed to me like it was a staged tour. I went to a couple of nursing homes back east and it was like that, but as soon as you left, all those friendly people disappeared, and your father is left with different people altogether.

Provider Response

We apologize that your tour of Ponce De Leon did not meet your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident. We will review and share your feedback with our management team.

Kim101450650

4

January 25, 2015

I visited this facility

I visited a friend’s dad at Ponce de Leon. I did not think his apartment was horrible or remarkable. It was just fine. I remember going past the outdoor area, and it was beautiful and very attractive. It was homey.

JPL

4

July 10, 2014

I am a friend or relative of resident

My Mom moved here from a larger New England duplex one year ago into a smaller (1 bdrm) assisted living apartment. She really likes it and is very happy (even though he doesn't have access to a car).. The people are genuinely friendly and the facility is open and warm. There are numerous activities and a shuttle for residents convenience (shopping, bank). She has made some acquaintances.

Caring77529650

4

April 22, 2014

I am a friend or relative of a resident

My brother was temporarily moved to Ponce De Leon for a couple of weeks. The staff is good and they are attentive to the special needs of the patients. They have many activities there and the food is excellent.

Barbara76963950

2

March 31, 2014

I visited this facility

I visited Ponce De Leon, and it definitely had the atmosphere that it was for people who were in the assisted living area. It was not for active people like my husband and myself. They call themselves independent living, but it felt like assisted living. We just didn't feel comfortable there. It seemed to have an active calendar, but I have a problem with a calendar that is made by an activities director. All of the activities seemed to just be things to pass the time, like bingo and bridge and those kinds of things. We asked the executive director how long people live there typically, and it was three years. They die within three years of coming there. It shows you that the people were coming there much older, in much poorer health. They were coming at the very end of their lives and that's not the environment that my husband and I want. I would not choose to live there.

Provider Response

We appreciate you taking the time to share your thoughts about your visit to Ponce De Leon. We are very sorry to hear that you felt uncomfortable there. Our goal is to help individuals and families find customized senior living solutions for all the places they want life to go. We apologize for disappointing you and would like very much for you to give us another opportunity to help you. We hope you will call us at 877-400-5296.

N. Thompson

5

December 17, 2013

I am a friend or relative of a resident

My mother stayed at Ponce De Leon. The staff were really positive and very nice. The dining room and food were very good. It was wonderful and everything about it was great.

Ms. A1

4

October 21, 2013

I visited this facility

The Ponce de Leon had smaller rooms. I thought it was dated and they could do with fixing it up. I only visited once, but the staff was friendly though. It's a good location.

June8

4

September 11, 2013

I visited this facility

I visited Ponce De Leon and I liked it very much. Everybody was very nice. They showed me an apartment and they seemed very well. I would recommend this facility to other people.

Phoebe 1

5

November 21, 2012

I visited this facility

I thought Ponce de Leon was great. They do a wonderful job with the older people. My in-laws are both 92, and a number of their friends who are living there have mostly positive things to say. There's transportation and there are lots of activities. It's really nice, however, it's expensive.

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Costs for Brookdale Santa Fe in Santa Fe, NM

Independent Living

Independent Living is for those who desire the feel of a private residence with the amenities and activities available in a planned community, such as fitness classes, game nights, and group excursions. Services such as cleaning and groundskeeping are often available.

$2,315

Starting Price

Assisted Living

This level of care provides support for those who need help with personal care needs such as cleaning, bathing, and dressing. Residents selecting this level of care are treated to many amenities in a home-like atmosphere, while getting support in their daily lives.

$3,820

Starting Price

Services and Amenities of Brookdale Santa Fe in Santa Fe, NM

Costs

  • Rent Plus Care Fees
  • Entry Fee
  • Fee Structure Extra: We offer a month-to-month rental

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Studio Apartments

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals

About Brookdale Santa Fe in Santa Fe, NM

Brookdale Santa Fe provides a full range of choices for today's seniors. Choosing a senior living community represents a lifestyle choice and we understand that our residents are choosing much more than a comfortable living environment to call home. Our Brookdale community delivers Inspired Independent Living, with the promise of Exceptional Experiences Everyday. In choosing this community, our residents have made a conscious lifestyle decision designed to deliver enhanced opportunities for pursuing health and life fulfillment through the exceptional services, amenities and opportunities we offer. And, our residents can rest assured that as their needs change we provide a variety of ancillary services and a Personalized Assisted Living environment that encourages our residents to continue to live as they please while respecting individual preferences.

Our Optimum Life® and Celebrations programs provide an all-encompassing way of life that touches the lives of our residents, their families and associates alike. Optimum Life® is a journey of self-discovery including services, features and benefits that allow each resident to pursue their peak level of health, wholeness and fulfillment while balancing six key dimensions of personal wellness: emotional, intellectual, physical, social, spiritual and purposeful. As part of Optimum Life® we encourage our residents to celebrate life each day. Inspired dining and vibrant lifestyle activities come together in our Celebrations program filling the monthly calendar with themed experiences, special events and group activities that highlight different cultures and cuisines in a common venue of camaraderie.

Map of Brookdale Santa Fe

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