Avamere at Rio Rancho

Offers Assisted Living, Independent Living, and Memory Care

30 Reviews

1000 Riverview Dr. SE

Rio Rancho

87124

Avamere at Rio Rancho

https://d13iq96prksfh0.cloudfront.net/cdn/photos/195050/730x450%23.jpeg

3.5 30

GJJG 2019-05-23 Caregivers and floor staff are amazing. Huge problems with management retention as well as staff retention. Staff are overworked, and many times there are not enough staff on the floor to be able to provide adequate care. Would warn caregivers to stay far away, residents and families are amazing, however there is a severe lack of support for the staff. I would encourage potential residents and families to ask about staffing and how many caregivers they have during each shift including the graveyard shift. The price may be affordable as compared to other communities, however residents still do not receive what they pay for. Other

5 2 1

Phil 2018-10-31 I'm very happy here at Avamere at Rio Rancho (formerly Brookdale Rio Rancho). It's a good choice. The food is outstanding. I put on 15 pounds. I'm very happy with the care. It's very good. I have no problem at all with anything. There are daily exercises, movies every night in the theater room, and arts and crafts. There's a nice trail where they can walk on. The facility and the maintenance group are good. The place had been renovated when it was sold. They spruced it up a little bit. It has a large outdoor and a beautiful courtyard in the middle of the property. I like it a lot. We go to the community senior center, which is one of the best senior centers in the state. I go over there for country and western dancing. The convenience to the senior center is a huge plus. It's a three-minute drive from our place. I am/was a resident of this facility

5 4 1

john861518 2017-06-06 From my experience, Brookdale Rio Rancho is the best. I was impressed with their flexibility and having access to different things in the area. They had a van that will take you anywhere. It had a homier feel and was very accommodating. I stayed in Brookdale at Albuquerque, so I knew what to expect, and I prefer staying with Brookdale. I visited this facility

5 5 1

elbusers 2016-07-14 My mother has been in the Memory Care unit at Brookdale Rio Rancho for several months now & we have been pleased with the care she has received. In spite of Alzheimer's, my mother is healthier & looking better now than she has in the last few years. We have found the staff very attentive to the needs of the residents, cheerful & caring despite how difficult some of the residents can be. A new executive director took over @2 months ago & has been making many positive improvements. The staff of the Memory Care unit have always been welcoming to the families and caregivers of the residents and have allowed us to provide for some of the needs & care of our family members. The nursing staff is exceptional in their care & they work with us to ensure that my Mother's health & medical needs are properly addressed. Brookdale Rio Rancho is a very nice, moderately priced facility that has ensured that my Mother has been well cared for. In addition, Brookdale Rio Rancho shows great caring and compassion for the family members of residents by providing a family member's support group. The first month my Mother was at Brookdale was extremely stressful for us not knowing what to expect with Alzheimer's. The support group helped us to get thru that difficult period by meeting & talking with other family members & finding that we weren't alone in this. The support group helps us to make each visit something to look forward to. I visited this facility

5 4 1

Haylee 2016-05-07 Please do not move in there! They are very understaffed! They don't care if you are diabetic or not, everyone gets the same food. Service is very slow in the dining room and the people that take care of the residence also serve you your food - they suppose to wear aprons but hardly ever do. Yes you have a alert around your neck, but if you push the button you might hear "we kind of busy right now, please call back later" You are lucky if you get the receptionist at the front desk, she is hardly ever there. But hey you have a happy hour where they serve alcohol to everyone that requests it - diabetic or not. Rooms are very small, staff leaves you waiting. For the money you have to pay to live there the service you are getting in return is terrible1 I visited this facility

5 1 1

Maxinne 2016-02-29 We moved my mother into a 1-bedroom apartment at Brookdale Rio Rancho. But it was too far away from the elevator and she couldn't handle it. So they helped us move her into a studio right across from the elevator. The staff has been very caring and very helpful. They helped us move things in and out. So far everything's been great. I visited this facility

5 5 1

Jeanne31 2015-12-20 The person who took us on the tour at Brookdale Rio Rancho was very nice. We spent probably an hour in the assisted living and watched how people interacted with the clients, so that was kind of nice. They did a lot of different activities with the residents. They attempt to learn about their residents, like how long their attention spans are, their physical activity levels, and things like that. They also gauge who wants to participate and who really doesn't, which was really neat. They had some people who were working with clay, other people were coloring, and one man who just didn't want to get involved in anything, and that was OK. They didn't try to force him to do anything. He wasn’t really having a good day, so they weren't forcing him or verbally abusive or anything like that even though he was being difficult. I visited this facility

5 5 1

Happy visitor3 2015-12-20 We visited Brookdale Rio Rancho (formerly Emeritus at Sandia Springs). The facilities were fine, but they did not have a private room available at that time. It was a little large and would be overwhelming for my mother to not know where or who she because of her condition right now. It seemed nice otherwise. The rooms seemed very fine, clean, and spacious. We liked the fact that they had rails along the hallways. The people seemed to be informative. What stood out that day was they were having music for the people there and gathering the people around. I visited this facility

5 4 1

Anonymous120878950 2015-12-16 I receive full service provided. I am/was a resident of this facility

5 4 1

Caring104988150 2015-04-24 I did visit Emeritus at Sandia Springs, and I was happy with it. I liked the activities and its neatness. It looked very nice, and it was well kept. The people were very courteous. I was very impressed. I visited this facility

5 4 1

Cathy102655950 2015-03-07 Emeritus had some nice features. Everybody has lockets around their necks so that if they fall down, everybody is alerted. It was very small in regards to the residents’ quarters. I like the security systems they had. The surroundings were very nice, and they were being remodeled. Everybody was at the table in the dining room when I went there. I had met the activity director, and they were welcoming and friendly. I visited this facility

5 4 1

kiefc 2014-11-12 My mother has lived here for over a year. It is an excellent place. The social director Christina is great. The real quality is the folks that care for mom at night and on the weekends. Folks like Sue and Louis make it easy for me to relax and know my mom is being taken care of in a caring and professional manner. Craig Other

5 5 1

Caring95420450 2014-11-05 Emeritus had little cottages which were like little duplexes, and it looked very ample and very nice. The staff was friendly and helpful. I had lunch there, and it was very good. They had a number of activities. They had a cooking program for microwaves, they had a library, and they had a game room. I visited this facility

5 5 1

Caring30661 2014-10-05 Emeritus was more caring and involved with the people there, and the rooms are better. They have cooking classes and a lot of different activities going on to keep my dad busy. I would recommend this place for a higher level of care. I visited this facility

5 4 1

Irma1 2014-08-28 Emeritus at Sandia Springs is very clean, very pretty, and very nice. I just kind of like the surroundings and how clean it was. The staff is also very nice. They gave us a really good tour. The food was good. I would give it a five only because of what I have experienced in that one day, but I don't stay there and I don't know everything that is going on right now with my in-laws who are living in one of their little cottages. I visited this facility

5 5 1

Patricia87889650 2014-07-20 Emeritus at Sandia Springs was OK. The dining room looked nice, but I didn't eat there. However, I didn't like that it was kind of dark. The rooms were VERY small, too. The people didn't seem much involved; the residents were just sitting around in wheelchairs, and they seemed not happy. I visited this facility

5 2 1

WI 2014-02-04 this place felt right for my mother in law and brother in law from the time I visited the first time. It is a bit smaller, and close to many things my brother in law will want to drive to. He does not drive freeways and this place is accessible by driving on state highways to get to our house which is outside of the city. The progression from assisted living to memory care option was important to me, and I felt good about their level of monitoring over their residents, and ended up placing my mother in law in assisted living for now. I visited this facility

5 4 1

Caring73453050 2013-11-20 I've already decided where I'm going. I'm not moving right at this moment. I can't handle it right now but I've already put a deposit and I'm ready to move to Emeritus. I have a cottage there. The food is fine and they have all kinds of activities. I visited this facility

5 5 1

Gloria15 2013-10-09 Emeritus was too expensive for me. The place was pretty large and I really didn't like that. The management was pretty nice. However, you have to bring your own furniture and you have to take your clothes out to be washed, and you do this and do that, and so well, I might as well stay at home. I visited this facility

5 2 1

Gina R. 2013-07-31 My dad was able to stay at Emeritus at Sandia Springs for a month. The staff was very nice. We loved all the medtechs. The food was good and my dad ate it. One thing we didn't like was when he got there, everything that they had promised that they were going to do to help us, they didn't do without us having to really stay on them. We got him a studio and the size was perfect for him. When he first moved in, we really had to get on them to clean it like they promised us that it would be cleaned. I visited this facility

5 3 1

Dolores3 2013-05-31 We made appointments at Sandia Springs and the staff were very courteous, good, nice and always there for us. They had a three choices on the food menu and it was delicious. The rooms were clean and there were a lot of activities also. It would be better if they had some discounts on the first couple of months. I visited this facility

5 4 1

Extremely Unhappy 2012-10-29 I could write an entire book but I won't. All I will say is don't even consider this place for your family member or loved one. WAY under staffed, never returns phone calls, no longer does face to face assessments, just wants you to stop by and sign a piece of paper, food is not food, just a bad bad place. I am finding my Mother a new home - can't take this place any longer! They are detrimental to her health.... I didn't even want to click on a star to rate but I had to, I wouldn't even give them 1 star I visited this facility

5 1 1

Daughter of resident 2012-08-27 Mother is a cottage resident of Sandia Springs since about 2009 or 2010. The food service is very poor, too much salt, poor diet choices, meals delivery to cottage is spotty to extremely slow. We now have the much better daily food delivery service from the nearby Meadow Lark senior center. The food is very good. It's also on a suggested donation basis. Check maintenance requests and resolution records. Thermostats are too difficult for operation by even middle aged family members. The maintenance staff has been drastically reduced and the overall infrastructure is old and is running to failure. Mother has had numerous requests for maintenance that have gone months without addressing the worst being a door lock that was too difficult to lock properly. There are no screen doors as a second level of safety. The peep holes are too high. There was an electrical blow-out problem with the heater over Christmas and we had to vacate the property on Christmas eve due to fumes. I'm glad I was there to help. As of today mother has been without air conditioning for 36 hours. Seems like a health concern. Mother raked her own leaves last fall since they were long overdue. Check the dining hall during lunch time. There are considerable waits for food due to the inefficient methods of serving. Also those with minimum care to extreme care eat in the same dining hall. Seems like separating more capable from the assisted would keep spirits up. It isn't fun to see someone loosing control of their food, or other bodily functions at meal time. Also the pull cord for emergencies would chirp randomly and would have to be manually turned off by mother. As of now I'm not sure they're even functional. Talk to residents in the cottages if you want more information. This is meant to inform you of our experiences. The positives: Mom enjoys her meal companions and the socialization. Holiday meals are better than the usual fare. Mom's still there because she's too aged to handle big routine changes. If you're looking for a place that offers personal services be sure it's not institutional. I would only move mother into the assisted living center if she lost total memory or was in hospice. The costs are extremely high for the value delivered. I visited this facility

5 1 1

dlhamlin 2012-01-01 I think the contract process could use some TLC. It's overwhelming for all. There could be more assistant to financial aide, especially for a vet. Our room was not ready when scheduled, and paid for. Not even living there yet and every uneasy about everything. I visited this facility

5 3 1

ZineHowa 2011-07-30 We took a walk through of this place about a week ago. We are trying to find a place for my father in law because he has gotten to the point where we cant take care of him alone any more. his health is failing slowly but he can still do alot for himself. so we toured this place and from my point of view it was really nice. it looked very clean and well kept. It seemed like the people there were happy and enjoyed living there. That is somthing that is important to my husband and i. we had a tour of another place and the people just looked so unhappy like they wornt being treated well. we dont want to put our father in a place like that. we want to make shure he will get the help he needs and sandia springs seems like it would be a nice place. I wish i would have talked to some of the people living there and got there point of view. I visited this facility

5 4 1

Randomuv 2021-02-21 Not very good. Administration is often not honest. No nursing staff. Extremely high staff turnover I am/was a resident of this facility

5 2 1

still looking1 2014-04-13 The independent cottages were good in size. The price was reasonable. The two women who greeted us were very friendly, personable but not well informed. Most of the staff , we were told, tends to stay for a few years. We found the dining room depressing. The grounds equally so, very little vegetation, paint peeling from exterior wood trims, flower planters empty with stucco breaking off in big chunks. Limited in staff where one would look for expertise. I visited this facility

5 2 1

Clarence6 2014-03-29 I'm really tempted to move in right now at Emeritus at Sandia Springs if I'm in a different situation. I was very impressed. I'm only interested in independent living. They have separate cottages from the main facility. They are pretty small compared to what I have now, but for what they have to offer, it's pretty nice. The young lady who showed us through the facility and talked to us was very courteous, very knowledgeable, and helpful. What prompted us to go was they had an outdoor barbeque for the residents. It was nice; it was good. The dining facility seemed very pleasant and nicely arranged. The only downside for me that I would relate to and others wouldn't find was that they had a band playing, and they were loud. Maybe others like loud music and I do not. I visited this facility

5 4 1

GloriaV 2013-07-24 I visited Emeritus at Sandia Springs and that facility was quite nice. I enjoyed that place because they have cottages. Their two-bedroom cottages really appealed to me. They got a full kitchen but their rooms were small though. They have transportation service for their residents. They do have nurses on-call 24/7; however, I did not like the staff to be honest. I just felt like they were just too distracted by a lot of things. I made an appointment and the person I was expecting to take me on a tour was occupied with something else, so I ended up having a nurse take me through the tour. It was not what I expected. I visited this facility

5 3 1

AUVNRMPJSGQ4G 2012-07-05 I was generally pleased with Sandia Springs' staff, facilities, and amenities during my father in law's stay there. The staff were usually helpful and available and my father in law rarely had any complaints about them. However, often when my wife and I would visit we would have a hard time finding a staff member or a nurse if we needed anything. I think that they are understaffed and should fix that. The facilities were modern and adequate. The rooms were very comfortable during the winter, but would get very hot during the summer. The management was probably trying to save money by not using the air conditioning too much but that made it quite uncomfortable for both the residents and the visitors. The amenities were fine and the food was good. My only other complaint is that the facility provided little for the residents to do. Maybe that's normal for assisted-living facilities, but it pained me to see my father live such a sedentary lifestyle when he had been so active earlier in life. I visited this facility

5 4 1

1000 Riverview Dr. SE, Rio Rancho, NM 87124

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Reviews of Avamere at Rio Rancho

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Assisted Living Reviews for Avamere at Rio Rancho

May 23, 2019

By GJJG

Other

Caregivers and floor staff are amazing. Huge problems with management retention as well as staff retention. Staff are overworked, and many times there are not enough staff on the floor to be able to provide adequate care. Would warn caregivers to stay far away, residents and families are amazing, however there is a severe lack of support for the staff. I would encourage potential residents and families to ask about staffing and how many caregivers they have during each shift including the graveyard shift. The price may be affordable as compared to other communities, however residents still do not receive what they pay for.

Provider Response

We appreciate you taking the time to alert us to the negative experience you had with us. We are happy to take a closer look at this for you. To route your request in the most efficient way, please fill out our brief intake form on our website. Alternately, you can call us directly. Should you need anything else at this time, please do not hesitate to message us. Thank you.

October 31, 2018

By Phil

I am/was a resident of this facility

I'm very happy here at Avamere at Rio Rancho (formerly Brookdale Rio Rancho). It's a good choice. The food is outstanding. I put on 15 pounds. I'm very happy with the care. It's very good. I have no problem at all with anything. There are daily exercises, movies every night in the theater room, and arts and crafts. There's a nice trail where they can walk on. The facility and the maintenance group are good. The place had been renovated when it was sold. They spruced it up a little bit. It has a large outdoor and a beautiful courtyard in the middle of the property. I like it a lot. We go to the community senior center, which is one of the best senior centers in the state. I go over there for country and western dancing. The convenience to the senior center is a huge plus. It's a three-minute drive from our place.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

June 06, 2017

By john861518

I visited this facility

From my experience, Brookdale Rio Rancho is the best. I was impressed with their flexibility and having access to different things in the area. They had a van that will take you anywhere. It had a homier feel and was very accommodating. I stayed in Brookdale at Albuquerque, so I knew what to expect, and I prefer staying with Brookdale.

Provider Response

Thank you for taking the time to let us know.

July 14, 2016

By elbusers

I visited this facility

My mother has been in the Memory Care unit at Brookdale Rio Rancho for several months now & we have been pleased with the care she has received. In spite of Alzheimer's, my mother is healthier & looking better now than she has in the last few years. We have found the staff very attentive to the needs of the residents, cheerful & caring despite how difficult some of the residents can be. A new executive director took over @2 months ago & has been making many positive improvements. The staff of the Memory Care unit have always been welcoming to the families and caregivers of the residents and have allowed us to provide for some of the needs & care of our family members. The nursing staff is exceptional in their care & they work with us to ensure that my Mother's health & medical needs are properly addressed. Brookdale Rio Rancho is a very nice, moderately priced facility that has ensured that my Mother has been well cared for. In addition, Brookdale Rio Rancho shows great caring and compassion for the family members of residents by providing a family member's support group. The first month my Mother was at Brookdale was extremely stressful for us not knowing what to expect with Alzheimer's. The support group helped us to get thru that difficult period by meeting & talking with other family members & finding that we weren't alone in this. The support group helps us to make each visit something to look forward to.

Provider Response

That is so great to hear, thanks for letting us know!

May 07, 2016

By Haylee

I visited this facility

Please do not move in there! They are very understaffed! They don't care if you are diabetic or not, everyone gets the same food. Service is very slow in the dining room and the people that take care of the residence also serve you your food - they suppose to wear aprons but hardly ever do. Yes you have a alert around your neck, but if you push the button you might hear "we kind of busy right now, please call back later" You are lucky if you get the receptionist at the front desk, she is hardly ever there. But hey you have a happy hour where they serve alcohol to everyone that requests it - diabetic or not. Rooms are very small, staff leaves you waiting. For the money you have to pay to live there the service you are getting in return is terrible1

Provider Response

Thank you for reaching out to. We are sorry you had a negative experience on your recent stay or visit. We'd like to look into this issue further for you. To route your request in the most efficient way, please fill out our brief intake form on our website. Alternately, you can call us directly. Should you need anything else at this time, please do not hesitate to message us. Thank you.

February 29, 2016

By Maxinne

I visited this facility

We moved my mother into a 1-bedroom apartment at Brookdale Rio Rancho. But it was too far away from the elevator and she couldn't handle it. So they helped us move her into a studio right across from the elevator. The staff has been very caring and very helpful. They helped us move things in and out. So far everything's been great.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

December 20, 2015

By Jeanne31

I visited this facility

The person who took us on the tour at Brookdale Rio Rancho was very nice. We spent probably an hour in the assisted living and watched how people interacted with the clients, so that was kind of nice. They did a lot of different activities with the residents. They attempt to learn about their residents, like how long their attention spans are, their physical activity levels, and things like that. They also gauge who wants to participate and who really doesn't, which was really neat. They had some people who were working with clay, other people were coloring, and one man who just didn't want to get involved in anything, and that was OK. They didn't try to force him to do anything. He wasn’t really having a good day, so they weren't forcing him or verbally abusive or anything like that even though he was being difficult.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

December 20, 2015

By Happy visitor3

I visited this facility

We visited Brookdale Rio Rancho (formerly Emeritus at Sandia Springs). The facilities were fine, but they did not have a private room available at that time. It was a little large and would be overwhelming for my mother to not know where or who she because of her condition right now. It seemed nice otherwise. The rooms seemed very fine, clean, and spacious. We liked the fact that they had rails along the hallways. The people seemed to be informative. What stood out that day was they were having music for the people there and gathering the people around.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

December 16, 2015

By Anonymous120878950

I am/was a resident of this facility

I receive full service provided.

Provider Response

Thank you for taking the time to let us know.

April 24, 2015

By Caring104988150

I visited this facility

I did visit Emeritus at Sandia Springs, and I was happy with it. I liked the activities and its neatness. It looked very nice, and it was well kept. The people were very courteous. I was very impressed.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

March 07, 2015

By Cathy102655950

I visited this facility

Emeritus had some nice features. Everybody has lockets around their necks so that if they fall down, everybody is alerted. It was very small in regards to the residents’ quarters. I like the security systems they had. The surroundings were very nice, and they were being remodeled. Everybody was at the table in the dining room when I went there. I had met the activity director, and they were welcoming and friendly.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

November 12, 2014

By kiefc

Other

My mother has lived here for over a year. It is an excellent place. The social director Christina is great. The real quality is the folks that care for mom at night and on the weekends. Folks like Sue and Louis make it easy for me to relax and know my mom is being taken care of in a caring and professional manner. Craig

Provider Response

Wow, sounds like Sue and Louis are going above and beyond. We are thrilled you received such exemplary care and attention.

November 05, 2014

By Caring95420450

I visited this facility

Emeritus had little cottages which were like little duplexes, and it looked very ample and very nice. The staff was friendly and helpful. I had lunch there, and it was very good. They had a number of activities. They had a cooking program for microwaves, they had a library, and they had a game room.

Provider Response

That is so great to hear, thanks for letting us know!

October 05, 2014

By Caring30661

I visited this facility

Emeritus was more caring and involved with the people there, and the rooms are better. They have cooking classes and a lot of different activities going on to keep my dad busy. I would recommend this place for a higher level of care.

Provider Response

That is so great to hear, thanks for letting us know!

August 28, 2014

By Irma1

I visited this facility

Emeritus at Sandia Springs is very clean, very pretty, and very nice. I just kind of like the surroundings and how clean it was. The staff is also very nice. They gave us a really good tour. The food was good. I would give it a five only because of what I have experienced in that one day, but I don't stay there and I don't know everything that is going on right now with my in-laws who are living in one of their little cottages.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

July 20, 2014

By Patricia87889650

I visited this facility

Emeritus at Sandia Springs was OK. The dining room looked nice, but I didn't eat there. However, I didn't like that it was kind of dark. The rooms were VERY small, too. The people didn't seem much involved; the residents were just sitting around in wheelchairs, and they seemed not happy.

Provider Response

Thank you for your feedback. We've made note of your comments and will follow-up as needed.

February 04, 2014

By WI

I visited this facility

this place felt right for my mother in law and brother in law from the time I visited the first time. It is a bit smaller, and close to many things my brother in law will want to drive to. He does not drive freeways and this place is accessible by driving on state highways to get to our house which is outside of the city. The progression from assisted living to memory care option was important to me, and I felt good about their level of monitoring over their residents, and ended up placing my mother in law in assisted living for now.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

November 20, 2013

By Caring73453050

I visited this facility

I've already decided where I'm going. I'm not moving right at this moment. I can't handle it right now but I've already put a deposit and I'm ready to move to Emeritus. I have a cottage there. The food is fine and they have all kinds of activities.

Provider Response

Your sweet words just brightened our day, thanks for sharing them with us!

October 09, 2013

By Gloria15

I visited this facility

Emeritus was too expensive for me. The place was pretty large and I really didn't like that. The management was pretty nice. However, you have to bring your own furniture and you have to take your clothes out to be washed, and you do this and do that, and so well, I might as well stay at home.

Provider Response

We are sorry to hear about your negative experience. We're here to help. You can fill out a brief intake form.. Alternately, you can call us directly.

July 31, 2013

By Gina R.

I visited this facility

My dad was able to stay at Emeritus at Sandia Springs for a month. The staff was very nice. We loved all the medtechs. The food was good and my dad ate it. One thing we didn't like was when he got there, everything that they had promised that they were going to do to help us, they didn't do without us having to really stay on them. We got him a studio and the size was perfect for him. When he first moved in, we really had to get on them to clean it like they promised us that it would be cleaned.

Provider Response

We appreciate you taking the time to leave your feedback. Should you need further assistance, please fill out our convenient online form.

May 31, 2013

By Dolores3

I visited this facility

We made appointments at Sandia Springs and the staff were very courteous, good, nice and always there for us. They had a three choices on the food menu and it was delicious. The rooms were clean and there were a lot of activities also. It would be better if they had some discounts on the first couple of months.

Provider Response

That is so great to hear, thanks for letting us know!

October 29, 2012

By Extremely Unhappy

I visited this facility

I could write an entire book but I won't. All I will say is don't even consider this place for your family member or loved one. WAY under staffed, never returns phone calls, no longer does face to face assessments, just wants you to stop by and sign a piece of paper, food is not food, just a bad bad place. I am finding my Mother a new home - can't take this place any longer! They are detrimental to her health.... I didn't even want to click on a star to rate but I had to, I wouldn't even give them 1 star

Provider Response

We appreciate you taking the time to alert us to the negative experience you had at one of our facilities. We are happy to take a closer look at this for you. To route your request in the most efficient way, please fill out our brief intake form on our website. Alternately, you can call us directly. Should you need anything else at this time, please do not hesitate to message us. Thank you.

August 27, 2012

By Daughter of resident

I visited this facility

Mother is a cottage resident of Sandia Springs since about 2009 or 2010. The food service is very poor, too much salt, poor diet choices, meals delivery to cottage is spotty to extremely slow. We now have the much better daily food delivery service from the nearby Meadow Lark senior center. The food is very good. It's also on a suggested donation basis. Check maintenance requests and resolution records. Thermostats are too difficult for operation by even middle aged family members. The maintenance staff has been drastically reduced and the overall infrastructure is old and is running to failure. Mother has had numerous requests for maintenance that have gone months without addressing the worst being a door lock that was too difficult to lock properly. There are no screen doors as a second level of safety. The peep holes are too high. There was an electrical blow-out problem with the heater over Christmas and we had to vacate the property on Christmas eve due to fumes. I'm glad I was there to help. As of today mother has been without air conditioning for 36 hours. Seems like a health concern. Mother raked her own leaves last fall since they were long overdue. Check the dining hall during lunch time. There are considerable waits for food due to the inefficient methods of serving. Also those with minimum care to extreme care eat in the same dining hall. Seems like separating more capable from the assisted would keep spirits up. It isn't fun to see someone loosing control of their food, or other bodily functions at meal time. Also the pull cord for emergencies would chirp randomly and would have to be manually turned off by mother. As of now I'm not sure they're even functional. Talk to residents in the cottages if you want more information. This is meant to inform you of our experiences. The positives: Mom enjoys her meal companions and the socialization. Holiday meals are better than the usual fare. Mom's still there because she's too aged to handle big routine changes. If you're looking for a place that offers personal services be sure it's not institutional. I would only move mother into the assisted living center if she lost total memory or was in hospice. The costs are extremely high for the value delivered.

Provider Response

Thank you for reaching out to Avamere at Rio Rancho. We are sorry your mother had a negative experience on your recent stay or visit. We'd like to look into this issue further for you. To route your request in the most efficient way, please fill out our brief intake form on our website. Alternately, you can call us directly. Should you need anything else at this time, please do not hesitate to message us. Thank you.

January 01, 2012

By dlhamlin

I visited this facility

I think the contract process could use some TLC. It's overwhelming for all. There could be more assistant to financial aide, especially for a vet. Our room was not ready when scheduled, and paid for. Not even living there yet and every uneasy about everything.

Provider Response

Thank you for reaching out to Avamere at Rio Rancho. We are sorry you are feeling uneasy. We'd like to look into this issue further for you. To route your request in the most efficient way, please fill out our brief intake form on our website. Alternately, you can call us directly. Should you need anything else at this time, please do not hesitate to message us. Thank you.

July 30, 2011

By ZineHowa

I visited this facility

We took a walk through of this place about a week ago. We are trying to find a place for my father in law because he has gotten to the point where we cant take care of him alone any more. his health is failing slowly but he can still do alot for himself. so we toured this place and from my point of view it was really nice. it looked very clean and well kept. It seemed like the people there were happy and enjoyed living there. That is somthing that is important to my husband and i. we had a tour of another place and the people just looked so unhappy like they wornt being treated well. we dont want to put our father in a place like that. we want to make shure he will get the help he needs and sandia springs seems like it would be a nice place. I wish i would have talked to some of the people living there and got there point of view.

Provider Response

Thank you for taking a tour of Avamere at Rio Rancho. If you have any further questions, please email us.

See all Assisted Living reviews (25)

Independent Living Reviews for Avamere at Rio Rancho

February 21, 2021

By Randomuv

I am/was a resident of this facility

Not very good. Administration is often not honest. No nursing staff. Extremely high staff turnover

Provider Response

Randomuv, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us. We look forward to hearing from you.

April 13, 2014

By still looking1

I visited this facility

The independent cottages were good in size. The price was reasonable. The two women who greeted us were very friendly, personable but not well informed. Most of the staff , we were told, tends to stay for a few years. We found the dining room depressing. The grounds equally so, very little vegetation, paint peeling from exterior wood trims, flower planters empty with stucco breaking off in big chunks. Limited in staff where one would look for expertise.

Provider Response

We are sorry to hear about your negative experience. We're here to help. You can fill out a brief intake form. Alternately, you can call us directly.

March 29, 2014

By Clarence6

I visited this facility

I'm really tempted to move in right now at Emeritus at Sandia Springs if I'm in a different situation. I was very impressed. I'm only interested in independent living. They have separate cottages from the main facility. They are pretty small compared to what I have now, but for what they have to offer, it's pretty nice. The young lady who showed us through the facility and talked to us was very courteous, very knowledgeable, and helpful. What prompted us to go was they had an outdoor barbeque for the residents. It was nice; it was good. The dining facility seemed very pleasant and nicely arranged. The only downside for me that I would relate to and others wouldn't find was that they had a band playing, and they were loud. Maybe others like loud music and I do not.

Provider Response

Thank you for the feedback, we hope you move in with us!

July 24, 2013

By GloriaV

I visited this facility

I visited Emeritus at Sandia Springs and that facility was quite nice. I enjoyed that place because they have cottages. Their two-bedroom cottages really appealed to me. They got a full kitchen but their rooms were small though. They have transportation service for their residents. They do have nurses on-call 24/7; however, I did not like the staff to be honest. I just felt like they were just too distracted by a lot of things. I made an appointment and the person I was expecting to take me on a tour was occupied with something else, so I ended up having a nurse take me through the tour. It was not what I expected.

Provider Response

Thank you for your feedback. We would like to follow-up on this issue. You can fill out a brief intake form. Alternately, you can call us directly.

July 05, 2012

By AUVNRMPJSGQ4G

I visited this facility

I was generally pleased with Sandia Springs' staff, facilities, and amenities during my father in law's stay there. The staff were usually helpful and available and my father in law rarely had any complaints about them. However, often when my wife and I would visit we would have a hard time finding a staff member or a nurse if we needed anything. I think that they are understaffed and should fix that. The facilities were modern and adequate. The rooms were very comfortable during the winter, but would get very hot during the summer. The management was probably trying to save money by not using the air conditioning too much but that made it quite uncomfortable for both the residents and the visitors. The amenities were fine and the food was good. My only other complaint is that the facility provided little for the residents to do. Maybe that's normal for assisted-living facilities, but it pained me to see my father live such a sedentary lifestyle when he had been so active earlier in life.

Provider Response

We are always looking for ways to improve the activities and programs for our residents. If you have suggestions, you can email them to. Thank you.

See all Independent Living reviews (5)

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Costs for Avamere at Rio Rancho

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Services and Amenities of Avamere at Rio Rancho

Costs

Rent Plus Care Fees
Entry Fee
Assisted Living Starting At: $2520/month
Independent Living Starting At: $2795/month
Memory Care Starting At: $4350/month

Room and housing options

1-bedroom apartments
2-bedroom apartments
Studio Apartments
Housing Extra: Cottages

Dining options

In Room Kitchenette
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Party Space
General Store
Garden And Patio
Resident Parking

Cleaning services

Laundry For Linens
Private Cleaning Services
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Technology Extra: Emergency Call System

Health services

Skilled Nursing
Medication Management
Nurse On Staff: Yes

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Fitness Room
Cooking
Arts And Crafts

Financial guidance

Home Sale Assistance
Va Benefits Consultation
Financing Advice

Guest services

Guest Parking
Guests At Mealtime
Overnight Guests

Languages

English

General

Respite Care
Pets: Small Pets Allowed

Licenses

Licenses: ALF

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About Avamere at Rio Rancho

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Avamere at Rio Rancho offers independent living, assisted living, memory care, and respite care for seniors in Rio Rancho, New Mexico and surrounding areas.

Everything we do centers around our patients and residents - from activities to amenities to the care we provide. It's all a part of our mission to enhance the life of every person we serve. Let us welcome you home to Avamere at Rio Rancho. Contact us today to schedule a tour!

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