The person who took us on the tour at Brookdale Rio Rancho was very nice. We spent probably an hour in the assisted living and watched how people interacted with the clients, so that was kind of nice. They did a lot of different activities with the residents. They attempt to learn about their residents, like how long their attention spans are, their physical activity levels, and things like that. They also gauge who wants to participate and who really doesn't, which was really neat. They had some people who were working with clay, other people were coloring, and one man who just didn't want to get involved in anything, and that was OK. They didn't try to force him to do anything. He wasn’t really having a good day, so they weren't forcing him or verbally abusive or anything like that even though he was being difficult.
Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.