My dad was in Sunrise; it was wonderful, but it was too expensive. The care was less expensive, but the room was more expensive. Wound care for his diabetes was an additional $1100, and what started out very affordable ended up very costly.
430 Chesnut Ridge Road, Woodcliff Lake, NJ 07677
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(844) 325-8230
Reviews of Sunrise of Woodcliff Lake
Assisted Living Reviews for Sunrise of Woodcliff Lake
February 07, 2017
I am a friend or relative of a current/past resident
December 29, 2015
I am a friend or relative of a resident
The staff and the care they give at Sunrise of Woodcliff Lake are excellent. I’m there every day, and I can see that they are taking care of my mom and mother-in-law very well. They are very happy in this facility. When you walk in the door, it’s like walking into a house. It’s decorated nicely. There are activities happening every hour if you want to entertain yourself. My mother-in-law plays Rummikub every day at 1:00. They can also walk inside and outside, play bingo, go to the hair salon or physical therapy room, listen to music, and enjoy visiting entertainment. You name it, they have it there.
December 03, 2015
I am a friend or relative of resident
My mother has been there since being released from rehab due to cardiac triple-bypass surgery. She started on their 30-day "Road Home" program but, liked it so much, that she is now a permanent resident! Kudos to the staff, residents and the wonderful place that I love visiting her at. It is not too large and feels like a warm, beautiful home. I am so happy she is there participating in their long list of daily activities. She is a young 78 year old in the group but is having such a great time that it is hard to reach her on the phone in her room!
October 29, 2015
I visited this facility
There’s only one thing we did not like about Sunrise of Woodcliff Lake, which was the room sizes. Since my grandfather would be moving with my grandmother, they are coming from a much larger home. He felt that their largest two-bedroom suite still feel a little too small for him. I thought it was sizeable enough for the situation since they would be out and about in the community and the rest of the living areas, but he is having a hard time adjusting to this concept. He felt that even though the suites are 500 to 550 sq.ft, it would probably be a little bit too small. That was the only issue with the facility. Everything else was amazing.
The tour was wonderful, the facility was clean,and the staff was knowledgeable and friendly. Everything looked really beautiful. The neighborhood was fine; we know it well. It’s in a bit more of a commercial area, but they had a beautiful garden in the back secluded far from the main road. Noise wasn’t an issue at all. They had all different kinds of activities: exercises, games, bingo, word puzzles, movie nights, and lots of musical performances.
The staff was friendly and nice but not knowledgeable. The woman who was doing our tour from admission was, I guess, transferred from the other department. We asked a number of questions that she didn’t know how to answer.
May 01, 2015
I am a friend or relative of a resident
We moved my mother-in-law out of Sunrise because it was quite a distance from us. The place was very good. We just moved her closer to us. The staff was very professional. The rooms were very nice, upscale, very homey, beautiful, and spacious. They had bowling and Wii games; they also did bingo and that kind of stuff.
It was safe. There were no problems at all. Everybody was always right there when we came in. They had a maintenance man working on any problems that you have. They do it and fix it right away. There is good security around the premises -- locked doors in the back, that kind of thing. We did eat there, and the food was very good. I would say it was restaurant quality. The dining room was very nice and looked like a five-star restaurant. Very clean, very well-run, and you could order something even if it wasn't on the menu.
They could probably use a stand-by generator. One time the power went out, the people were downstairs, and they couldn't get up with no power in the elevator, so they had to hang around downstairs for a few hours because they couldn't get to their rooms.
March 07, 2015
I am a friend or relative of a resident
Sunrise was very nice, and they were very helpful and very kind. My mother stayed there for three weeks. I noticed some activities, but my mother did not participate.
February 17, 2015
I visited this facility
Sunrise of Woodcliff Lake was pretty much the same with the other Sunrise that I visited. However, they did not have interview, so I didn't know if they could offer my wife the services she needed. The rooms were very nice. I only met a couple of people, and they seemed fine.
February 15, 2015
I am a friend or relative of a resident
My mother is in Sunrise of Woodcliff Lake. The rooms are lovely, the food is good, and the security is excellent. My only concern is that she is in the memory care unit, and I find her still staying in bed at 2 o’clock in the afternoon almost every day. I told the director that it is not appropriate, but it is still happening.
One of the things I am disappointed about is that my mother does not know how to play the games. I told the staff to teach her, and they said they will, but they did not. They also do not get her out of her room.
October 15, 2014
I visited this facility
I was very impressed with Sunrise. The woman at the desk was very professional and friendly. I was shown two or three rooms and some paperwork. The place was very clean, attractive, and bright -- not depressing. They have pretty courts at the front and it was very appealing. They showed me the dining room and the rooms they have activities in. The dining room looked very nice. She also gave me a copy of the menu which was nice. It was also close to other things like the highway, clothing stores, decorating stores, food shopping place, and restaurants.
September 29, 2014
I am a friend or relative of a resident
Mom is in Sunrise of Woodcliff Lake. The people are very nice, but they are understaffed. They can only do so much. They didn't get mom out of bed for three days and that is not okay with me. The doctor comes in, but they didn't call me and tell me what medications they changed. I understand that they can't force anybody to do anything, but nobody goes to get her up, and I see six trays of food sitting in her kitchenette. That is unacceptable to me.
I think there should be an in-between place between rehab and assisted living because she needs more help than what's she is having. I didn't yell at anybody because I know they are working hard there. On the other hand, it is called "assisted living," and they are supposed to assist them. I will suggest for them to have grief counseling for people whose spouse has just died, and for my mother who has just turned into a child. I want her to be happy for whatever time she has left. However, to me, it is more dangerous where she is at than she is at home. That's the way I feel and that is really true.
Provider Response
Thank you for your review and please know that we take all concerns seriously. We would like to learn more about your experience at Sunrise so we can address concerns further. Please email us at Information@SunriseSeniorLiving.com. Thank you, Sunrise Team
January 27, 2014
I visited this facility
Sunrise of Woodcliff Lake is a beautiful facility, but it was out of my price range. The rooms are beautiful and well kept. They have excellent staff. The coordinator was very accommodating. They will take you out to the doctor within 10 miles. They also take you out to excursions if you are able to. They have in-house activities. They provide laundry service. They have a good chef for the food.
November 16, 2012
I visited this facility
I visited Sunrise Senior Living. Right now my mother is still with me, but when the time comes I think that's where she'll go because they have so many programs available to seniors, particularly the memory care program. The staff is absolutely wonderful. The rooms are large. They either provide furniture or you can bring your own. The food is restaurant-quality and there are amazing food choices available. Thirty years ago when our grandparents were in facilities, they were awful, but it's not that way anymore.
March 27, 2012
I visited this facility
My experience with Sunrise was both positive and negative. The facility was usually very tidy and the staff were very friendly. However, there was on occasion a foul smell. Also, on one occasion a resident had a digestive accident and it took longer than expected for the mess to be cleaned up. Other than that the place was friendly and welcoming.
February 29, 2012
I am a friend or relative of a resident
My experience with this assisted living home was a wonderful one. The staff is excellent and, more importantly, really caring towards my grandfather. There is always staff on call 24 hours per day and are trained in emergency response techniques. This is able to give my family and I peace of mind while away from our grandfather. The area is amazing and easy to drive to. It is a beautiful facility that reminds me of the comforts of home. The price is decent for all the various perks this facility offers in comparison with other living homes. The food is amazing, at least the couple of times i have eaten there, and my grandfather has never had a complaint. Again I attribute this positive quality to the excellence and professionalism of the staff. There are tons of programs to keep residence happy, occupied and entertained. Really these events bring the community together and create a family bond within the facility. I am so glad we were able to find this facility for my grandfather, and i cannot explain the relief of stress that comes from knowing he is in good hands.
Services and Amenities of Sunrise of Woodcliff Lake
About Sunrise of Woodcliff Lake
Just off the Garden State Parkway, across from Tice's Town Mall and within walking distance from the A&P Shopping Center, Sunrise of Woodcliff Lake is bordered by aging apple trees and adjacent to a day care center, where children play to the delight of our residents. We pride ourselves in our ability to offer unequaled, individualized services to our residents who range from completely independent to needing more comprehensive care. All of our residents can thrive in this nurturing community. To experience what sets us apart, please join us for a complimentary lunch and personalized tour of the community.
Services & Amenities at Sunrise of Woodcliff Lake
Although services and amenities vary slightly by location and care level, they typically include:
- Daily physical fitness, creative, social, learning and spiritual activities, scheduled group trips and resident-sponsored clubs for a variety of interests
- Up to three delicious, well-balanced meals served daily featuring a variety of menu choices with snacks available throughout the day
- Trained staff available 24 hours a day
- Monthly wellness visits by a licensed on-staff nurse
- Weekly housekeeping and daily trash removal
- Weekly personal laundry
- Social and educational programs for families
- Scheduled resident and family meetings
- Gracious accommodations with a variety of floor plans
- Maintenance of building and grounds
For more information on the services and amenities available for the care level you are seeking, please give us a call or stop by the community.
What Makes Us Special
Sunrise is ranked "Highest in Customer Satisfaction among Senior Living Communities" in J.D. Power's first ever Senior Living Customer Satisfaction Study. In addition to earning the highest overall customer satisfaction in J.D. Power's study, Sunrise achieved the highest score in five out of the six study factors. Sunrise ranked highest among its peers for caregiver/staff, which examined customer experiences with responsiveness, concern for needs, professional skill and appearance. Sunrise also ranked highest overall in senior services/activities; resident setup/orientation; rooms, building, and grounds; and food and beverage.
Map of Sunrise of Woodcliff Lake
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