Arbor Terrace Shrewsbury

My mom was at Arbor Terrace Shrewsbury. When we first went there, cosmetically, we were impressed. It looked like a very nice place. It seemed very clean. In the first couple of weeks, she was fine, and she liked it because there were activities that she could participate in. However, as her health declined, sometimes she would call for help or for someone to come, but they didn't really respond as quickly as we thought they should have. Then, toward the end, when she was very sick, they weren't very good. Like before my mom passed away, my sister went downstairs and asked them to call an ambulance, but half an hour later they still hadn't gotten her an ambulance, and my sister had to get an ambulance on her own. My mom passed away in a couple of hours after finally arriving at the hospital. After my mom passed away, my sister went back to clean out the stuff that belonged to my mom, and they had not even come in to clean out her dirty dinner dishes from the day that she died. They were still in her room. The staff's efficiency was not very good. I'm in Long Island, and every time there's a problem, they would call me. I tried to explain to them that I couldn't really respond to their questions and that they had to contact my sister or my brother, who were only 10 to 15 minutes away. Every time they called, I told them they were not supposed to call me and to call my sister instead, but it happened again and again.

We're very pleased with Arbor Terrace Shrewsbury and we’re very happy that my mother is happy. My mom has a newly renovated 1-bedroom apartment. It was all new and a nice size. The people are very caring and the people who live there are happy as well. The activities seemed good and they take the residents out. She's allowed to have her dogs. She has a pendant that goes to them if they have any questions and the food is very good. They're renovating the whole place.

The facility itself is not bad, however even though they say they have the required number of aides it is not enough to properly care for the residents that need assistance. Wait times for assistance are often too long and when help arrives some of the aides rush the resident and don't really display a caring attitude.

Arbor Terrace Shrewsbury was very nice and undergoing renovation. We saw a sample room that was decorated with the new decorating scheme, and it was quite nice. We saw people at lunch, and it looked very nice. We liked that the common areas are going to be renovated, and it looks like it's going to be lovely and a cozier and friendlier environment. It's well-maintained, but it's just a little old.

I thought Arbor Terrace Shrewsbury would be a better match for my mom. It looked very nice, and it was a little bit newer. The people who provided care seemed very good. I liked the fact that they had physical therapy there. I know some of the doctors that are there that go around the area. Parking was not a problem at all, and it was more affordable.

One of the things that I really enjoy about the Kensington Court is that besides being an assisted living, they also have an adult day-care as well. Because of that, those residents who are brought in just for the day, have continued activities, and things that only enhance the variety of things for the assisted living people to live there full time. What’s also interesting is that for those residents who like to play Bingo, but could not afford $0.25 a game, they also have Bingo in another part of the building without the need of any coinage. You could get your own apartment with a separate bedroom, and living-room or a combination kitchen, and living room if you want. In my mom’s case, she got a studio apartment in which you could either use your furniture or their furniture. It has a bed, a closet, a huge window, and a large bathroom. There’s laundry on the premises where you can do your own laundry or have it done. The other thing is the great room, which is a two-storey-high huge area, and has a sense of not closed in. They have some skylight, and you can see the stars. The dining room is large, and in an open area, so the residents who are having lunch can see everything that’s going on around. They’re not isolated in a single room. My mom is 95, and one of the reasons I chose this place was they had rooms available on the first floor. So, if there was any confusion on what floor to get off by the use of an elevator, that confusion was now not even a consideration. She was able to get a room on the first floor, and once she came out of her door, she had a straight visual run to the great room, the dining room, the nurses’ office, and the post office. The biggest thing, I think, was the administrator, Andrea. Her office was immediately to the left as you came in, and if you had even the smallest concern, she had the most open door, compassionate policy that I’ve seen in any facility. It wasn’t just a job for her. She really has a passion for this place, and its residents.

The Kensington Court staff was always helpful and accommodating as we prepared to move my mother into their assisted living facility. We were pleased with the room and furnishings provided and the staff made sure that all amenities (phone, TV, and kitchenette appliances) were working well when she arrived. We were asked for feedback during the first two weeks after my mother moved in and any concerns or questions were promptly addressed. Although this is an adjustment for my mother, she was having a harder and harder time managing on her own at home and is happy to have someone else help with some of her activities of daily living and prepare her meals--she likes the food. We continue to communicate with the staff and overall have been very pleased with their cooperation and cheerful attitude in helping us through a rather challenging time.

My relative has been a resident at Kensington Court Asst. Living for 7 yrs. The staff there have been so very supportive to her, and to me. My relative has always been dependent due to visual, hearing, & cognitive impairments, At Kensington Court she participates in multiple activities with a sense of independence she never had before. Her limitations at times are a cause for her to have misunderstandings with staff or other residents, but all the staff, administrator, nurses, & aides, have always been available to clarify & resolve whatever was in question. My relative is very happy with their menu which offers choices at each meal. The facility is comfortable, & welcoming. It is a Blessing to both of us for her to be in such a safe & caring environment!