Inglemoor Rehabilitation And Care Center Of Living

I liked Inglemoor. It was a good atmosphere. It was like a people person’s home. It was very warm and very inviting. I just looked like a place that people would be comfortable in. It seemed like they had more. You could sit there and watch TV. They had good food and good patient care. I thought they said they were 5 to 1 on staff-to-patient care, and that was pretty good. They also had long-term, and they geared towards to taking care of their patients to their last day.

My mother was an alert, lucid 90 year old woman who spent a couple of months in Inglemoor. She was leading a full, ambulatory life before coming to Inglemoor. Overall it was a bad experience. The physical plant is attractive and the rehab staff is friendly and competent. That was the only good part and even then, the system is such that there is no rehab on the weekends so patients are left to languish in bed even though they are there for rehab. The nursing staff and aides were surly and hostile with few exceptions. The kitchen refused to modify its menu to meet the needs of someone with diverticulitis and a sensitive stomach. It took many complaints over many weeks to get a simple piece of roast chicken without gravy and mashed or a baked potato served. In place of this they served shepherd's pie, barbecue, spaghetti and meatballs and other meals which may suit many but were not acceptable for my mother. My mother often waited 45 minutes for someone to take her to the bathroom. Often it was too late. And sometimes she was left for 45 minutes before anyone checked on her to return her to bed. She lost almost 10 pounds while there and was quite thin to begin with. Had her weight not become an issue, I believe the kitchen would never have responded to her nutritional needs. One afternoon I visited her and a doctor stopped in. My mother complained of severe pain in her side. The doctor said she was ok. I think he saw her as a complainer altho she rarely complained by nature. The next day I visited and she was not in her bed. It seems that some hours later that evening she was rushed to the St Barnabas ER with intestinal pain and infection which they feared had gone to her blood stream. No one called the family to let us know. Inglemoor did not send any belongings with her either. No one addressed this oversight or showed any concern for this situation or my mother, or the family members who had received no phone call. My mother was in a double room in a bed away from the window. She had several roommates while she was there. Each time we requested that she be moved to the window bed when the bed was vacated, we were refused and told the computer could not adjust to this change. I think we all know that a bed near the window is more cheerful and helps keep a person better oriented than a bed where one is often behind a curtain under overhead lights. This is a prime example of utter indifference to a simple request: Please move my mother when the bed becomes available.