Prospect Heights Cc

merlinsmom

I would not recommend this facility. My father was an inpatient in need of physical rehabilitation after a month in hospital. The nursing staff can't handle any medical issues. My father went for a full 24 hours without being given any of his medication (cardiac meds). I was told the meds weren't delivered. Really? This is not the place to send anyone who requires meds to be administered. I truly believe they didn't give my father his meds in the right way. He had to be taken back to the hospital after spending 4 nights there. It's a shame because the facility 'looks' nice and some staff are nice. Never saw the supposed dr in charge of my father and I spent a considerable amount of time there.

goodiejr

Food,terrible always cold,staff on floor decent,equipment old,,could use big up grade

Caring friend and family

Facility is clean. Staff is good overall. Therapy staff is very good. The website states "new rehabilitation equipment"... that's a joke. Not enough equipment either. Needs big updates. Sad to see such a wonderful place go downhill over the years.

croleson

As beautiful as it looks when you tour the facility is as poor as their care is. The nursing staff is completely unqualified to care for elderly patients. Took my mom there from hospital. When admitted they found 2 small bed sores. None of the nurses were able to give any updates and when they did it was all bull as her dressing was not changed on a daily bases. When asked about the wound all I was told the a"wound nurse" was the one changing taking care of the wound. Needless to say there is no wound nurse. The head nurse is just as bad as the nurses. She has no clue from day to day what is the status of her patients. Records are not updated on a daily basis. Needless to say that from 2 small wounds my more came home with one large stage 3 wound. I do have to say the PT and OT staff were wonderful, other than that it's a nightmare.

kgray156

It is a shame what has happened to this place. My mother was a patient in 2012- excellent care and rehab. Now she has had surgery and needed a rehab facility, we easily picked Prospect again. Major mistake- the facility has gone downhill from 2012 and barely any care given to my mother. She ended up falling and they neglected to call me. I would not place anyone's family member here...please do your research

ansa

I was a patient here at Prospect Heights and used the reviews posted on this website prior to coming. I also had an opportunity to tour the facility as I was waiting to get my hip replacement. I took a chance even though many of the reviews were not favorable. The one thing I would like for others who read this is to please don't judge any place based on a few angry comments. I had a good experience. The facility is clean, the kitchen is very accommodating and the nursing team coached me thru my recovery. The tour was very informative and I even got to meet the Physiatrist who was able to give me some feedback on what to expect in therapy. No place promises individualized one to one care and reading some of the reviews I think expectations are high. I found the staff consistent and approachable. If I had to wait I was informed and given the opportunity to work with another caregiver if mine was in the middle of assisting another patient. The Social Workers verified my insurance with home care and outpatient rehab. Once I learned both were an option, the head of the Outpatient Center at the facility actually sat down with me and set up my outpatient schedule prior to my leaving and arranged for the facility van to pick up and drop me off. Administration was always available, there are individuals in charge of every department. I found the floor staff and Unit Managers accommodating enough that I didn't really need the support of Administration during my stay. The grounds in the back are beautiful and private and with the weather being favorable during my stay I spent many hours with my friends and family outside in between my therapy sessions. Recreation even assured me I can participate in the upcoming BBQ events when I come back for outpatient services. We all have different experiences and I hope that no one will assume the worst just because of a few bad reviews. I read the same reviews and decided to tour all of my options. I found this place to be most appropriate for me as I am not a nurse home patient and only needed short term rehab. I'm glade I toured and even happier I came! Thanks Prospect heights!!!

Autumn leaves

My mom stayed at P.H. For a month for rehab. Her therapist was Roseann and Mom thought she was wonderful. We found the facility to be spotless, food very good, and staff friendly. Mom doing well at home, but appreciated Roseann's encouragement during the sessions. Made all the difference.

nostars

My mom was here after a stroke for rehab and general nursing care. The rehab techs seemed knowledgeable and caring as well as a few of the aides and nurses. Supervisors and administration were beyond awful. Outright refusal to provide adequate care and assessment of patient pain. I left her every night filled with fear that she would be injured while there. Absolutely no communication with family members on medical status and with staff members about patient ability (aides were unaware my mom was paralyzed and unable to speak). Would not recommend going here under any circumstances.

missmymom

Horrible place. First 2 reviews are right on. All they care about is keeping Medicare patients to the last day Medicare will pay. And they know every trick in the book to do so; just like they know every CYA excuse & trick to justify just about anything they do. Total incompetence. The people that care who work there won't jeopardize their jobs by revealing what goes on- & then are the bulk of them who relish in knowing they can do what they want & all will vouch for them in fear of losing their job.

Lusa

Very disappointed they are very understaffed and more the half of the staff are just going through the motions we are looking for another rehab at this time hoping to move my parent ASAP !!!!also it looks very worn it could use some updating we had used this prospect heights a few years ago and we were very happy with the care it's not the same I would give it a half of a star

prettynana

This facility is clean. The nurses only are good for giving meds. If your loved one is ill, this is not the place for them. They overlook all necessary medical problems. Wait until it is too late to take to the hospital. Prospect heights is good only for rehab. My husband passed away due to neglect of the medical staff. Please make sure before you choose this plce.

JERV78

I WAS AN ORTHOPEDIC REHAB PATIENT AT THIS FACILITY TWICE FOR KNEE REPLACEMENTS... NOT ONLY WERE THE STAFF ATTENTIVE AND FRIENDLY BUT THE ACTUAL THERAPY ITSELF WAS GREAT... I HAD TO LEARN HOW TO WALK ALL OVER AGAIN BOTH TIMES I WAS THERE AND THE CARE AND TIME SPENT WITH ALL OF THE REHAB PATIENTS WAS INCREDIBLE... THE ONLY REASON I DIDN'T GIVE PROSPECT HEIGHTS 5 STARS IS THAT THE FACILITY ITSELF IS SHOWING SIGNS OF WEAR AND NEEDS SOME UPDATING... BEDS ALSO COULD USE REPLACING...