New Jersey Eastern Star Home

porl

If you are thinking of putting a loved one in the New Jersey Eastern Star Home in Bridgewater NJ, you may want to hear about my terrible experience. My father was transferred to that facility from the hospital. The facility was given time to look over his records and after that, accepted the transfer. When we arrived in his room, it was obvious that the room had not been cleaned. The toilet was filthy, there were no toiletries, the pillowcase was soiled, and the phone was also dirty. I showed it to the staff member in the room and there was very little reaction. This leads me to believe it is not unusual. That should have been a clue that this facility was not going to work out. The following day we receive a call that he was being discharged. They said he would not be eligible for services because he would not make any progress with rehab. They determined that in less than 12 hours. We wanted to know why they would not even give him a chance to improve and was given no reason. We asked to speak to someone clinical to ask why, but no one would speak with us. I left multiple messages for the rehab director to call me back, but she did not. I email her and the Administrator and neither called me, even though I said it was urgent. To this day, they still have not returned my calls or emails. Now we were faced with no time to investigate another facility. We should have been given three days noticed before they discharged him, but we were not. We had to scramble to find a facility that would take him. Based on this experience, I would not recommend that you put a loved one in this facility. If an urgent matter should arise, you cannot be sure that your issue will be addressed. This facility does not take urgent matters seriously.