Runnells Specialized Hospital

verysadfamilymember

My mom has been a resident here for 6 years. When the county sold it and Center Care Management took over, that was it - down hill ever since. We have been patient, hoping for improvement that is consistent, logical and of quality. Removal of the bed rails BEFORE determining where the patient call bell with be fixed to is the latest level of ridiculous. The rails were removed from all beds regardless of need and the remotes and buzzers are not affixed anywhere and fall on the floor. How is a resident to call for help when they have no buzzer? Call bells are not answered and I have had to keep mom on one phone line while I call the nurse station from my other phone and ask why no one is responding to a call bell for the last 20 minutes. They don't even get on the intercom to call into the room to ask what they are calling for. They are so understaffed it is not funny. They spent a lot of money renovating the first floor for rehab, making it look like a luxury place. Take a tour of 2nd and 3rd floors. I've had to email photos of the filth on the floor and medicine cups/tissues/latex gloves that sit under the bed for days at a time, with no one sweeping/cleaning under them. They removed bed rails because they say they are an entrapment hazard. Well what about those at risk for falls that should not get out of bed unassisted? They eliminated private phone line and did not notify families that they were switching to their own system. Changed my mom's phone number twice and never notified any family members. We thought her phone was broken and bought a new phone. Sometimes dinner does not come until 7 pm when most seniors are ready for bed. Parking lot is not plowed in a timely manner in the winter, preventing parking by family members for visiting. Mismanaged facility, . Don't be fooled by the 1st floor rehab area. Find another facility, we are trying to do the same.

donotgohere122

Since becoming a private for profit facility, things have gone down hill. They removed patient private phone lines for in room telephone calls, and most recently all the bed rails for each and every patient. If your loved one is prone to falls, watch out.

todd fry

I would recommend runnells to all. very friendly staff, clean facility, extremely professional. great place for rehab

vguttierez113

Everything in this facility was amazing too to bottom I would recommend to all!!!

DONTevenTHINKaboutIT!

The CNA's are horrible and have attitudes. Personal care is subpar. My mom would wait hours to be repositioned after surgery. (doctors orders where every 2 hours). Never washed her hair...I DID. Never brushed her teeth... I DID. Took 3 1/2 hours to come check on her after the nurses station was advised she was vomiting....never changed her soiled clothing...I DID. Wound up in ICU for 2 days with sepsis and aspiration pneumonia. Don't be fooled by what they tell you. GO ELSEWHERE!!!

Bubbasgirl

My brother has been here a year. He is totally neglected. They placed him in diapers for the convenience of staff. He is dirty and unkempt. Food on floor. Last visit, urine on floor. Staff is indifferent. There is such a huge turnover. Scabies outbreak and Nora virus. Look elsewhere for care.