Courville at Nashua

VERY UNSATISFIED WITH THIS FACILTY. Don’t be fooled by the Starbucks bar, by your own Starbucks and spare your loved ones of this place. My mother came here for rehabilitation after a hospitalization and I regret sending her here. She did not receive the therapy she needed, was told Medicare will only pay for a combined physical and occupational therapy for 30 minutes a day. The therapy was itself was poor. The first day she was still in bed at noon. I had to come down and make a request for an earlier start. The next day was 10 am even though I requested 10am. Therapy was given at all different hours. Instead of investing in touchscreen coffee bars and touchscreen menu and activities screen why not invest in a touchscreen schedule of daily therapy which would help the patients. The food was so so. The staff did not go out of there way at all to get to know my mom and make her feel welcome at all. My mother had a very nice jacket that was left on her chair that was no where to be found the day of discharge. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!!!

My dad was transferred there from Mass General and was very sick. We needed a "skilled" rehab center to care for him. I toured Courville unannounced before his transfer and was impressed with all they had to offer. My dad needed PT/OT and speech therapy. Courville offered all. The staff was amazing and very caring. They all made a point to learn about the patient and their family members. They respected the patients and treated them with dignity. He spent 6 weeks there and was able to walk out on his own! They were fantastic in every way. I can't say enough great things about Courville. Even after his release they allowed us to use a couple of critical items which belonged to Courville until my dad's supply was delivered to their home. All the rooms were cleaned every day and were private. Each had a beautiful window to look out at all the lovely flowers planted everywhere, TV and recliner. They offered group games, exercise and even had a concert! 5 star rating to Courville!!

Our friend was in rehab at Courville at Nashua for close to two months, and he moved into the long-term care portion of it. So far, it's been pretty good. I don't have any issues to complain about. They've been helping us work through all the steps we needed to take. The level of care seems to be pretty good so far. We haven't been in the nursing home portion very long, but so far everyone seems to be very friendly, and helpful. He is in a semi-private room. His roommate is well-suited to him. The rooms are nicely decorated, comfortable and good sized. They appear to have activities all day long; though we sometimes have difficulty in getting him to participate in them. I went online. They had a pretty good reputation, so we decided to keep him there. They're on the small side. They only have 100 beds, but sometimes small is more manageable. Their overall rating was pretty high, and that stood out for us.

Our tour of Courville at Nashua was wonderful. The staff was wonderful, and the facility was absolutely beautiful. Because of such high demand and very few beds available, it wasn't something that we were able to utilize. It's privately owned, and it's very well taken care of. The rooms were very clean. The patients that we did get to meet seemed very happy. Everything was kept up, and the people have their own space. The dining area was like walking into a restaurant. It was beautiful. They had several floors of activities. There were libraries on every floor. There was bingo, arts and crafts, knitting and sewing, game nights, and each wing had their own activity. If they were able to expand on their building, they would have more people. It's definitely where you would want to put a loved one if you have to or if you're in that situation.