Courville at Nashua

RuthM

My mom spent two weeks at Courville after her hospitalization. The facility is clean, the room are hospital like, the staff seems friendly. They do not have phones in the room. If we needed to speak to my mom or she needed to call us, they would wheel her from her to the phone. She is not good with a cell phone so does not have one. Not all elderly can use a cell phone. When asked about the phone situation, the staff quickly reminded us that most people have a cell phone. It surprised us that a place that takes care of the elderly would be so insensitive to those that can't use technology. It was very hard to get updates on our mom from the staff, and many times we were not called back. If she ever has to go back into rehab, Courville would be the last place we would want her to go.

Patrick

I was not impressed. The staff were friendly and welcoming. No real concerns on that front, but I just didn't care for the facility as much. They had a full meal service from the information provided. They had what looked like a full range of activities. The staff were friendly and helpful and certainly willing to answer questions.

Debbie

My spouse has moved into The Courville at Nashua. The staff are excellent. She's in a shared room, and she does really like that. It's fine, not very homey, but more like a hospital. Maybe when she moves upstairs, which is the long term, it'll be better. It has a toilet and a sink, not a shower. It's two beds with a curtain in between and a bathroom. There's a TV, and a dresser, nothing fancy in any way, shape, or form. In terms of value for money, it's our first experience with a long-term home of any kind, I was expecting maybe more than what they give. If she doesn't eat, they just take her food away. It's not a hospital, so they don't encourage you to eat. Eating is one of her problems, she doesn't eat, and they just drop the food and then pick it up, that's it. I don't think that's their problem, I think that's just something I'm learning on what to expect. I think the rates are ridiculous. It's $14,000 a month, I could probably put her in an apartment, get a full-time nurse, and it might cost me less. We were a little overwhelmed with the cost. The upkeep and maintenance seem okay. I've never seen anybody cleaning the room, but I assume it gets cleaned. I've noticed some stuff on the floor, and there have been times when I thought it could be cleaner. I've been with my spouse a couple of times when she got served her dinner. I have not tried it, but they brought an egg salad sandwich, which is what she ordered but wouldn't eat. But the bread was fresh, and the egg salad smelt fresh. It looked okay. There's a PT room, but she's not able to do it at this point. They have activities, but she's not able to do them at this time. They were the ones that had a bed, and they were the ones we took because we were in desperate need.

Susan

My mom was at Courville at Nashua. She stayed there when she had her knee surgery. She was there for rehab. The staff was nice, but I feel like they didn't care a lot about our privacy. They were helpful, but sometimes she would be calling for a while and nobody would answer her. But she was the only one in this specific area, so there wasn't anybody going by. The food was good. She liked it. She didn't get to do any activities because they had her quarantined for most of the time that she was there. Even though she had a negative COVID test, and she had the vaccine, she was still quarantined. She was not used to being alone, so it was hard on her. The people were nice. It was just she had a negative test, and they could have incorporated her more into the group because she saw people down the hallway, and she was alone. I would give them 2 because she was unhappy. People were doing stuff, but she couldn't be involved. The staff was nice, but there weren't a lot of people around and it was hard to find somebody. There wasn't a lot of people, and a lot of times she would be calling, and nobody would come. It's an old building.

daval

VERY UNSATISFIED WITH THIS FACILTY. Don’t be fooled by the Starbucks bar, by your own Starbucks and spare your loved ones of this place. My mother came here for rehabilitation after a hospitalization and I regret sending her here. She did not receive the therapy she needed, was told Medicare will only pay for a combined physical and occupational therapy for 30 minutes a day. The therapy was itself was poor. The first day she was still in bed at noon. I had to come down and make a request for an earlier start. The next day was 10 am even though I requested 10am. Therapy was given at all different hours. Instead of investing in touchscreen coffee bars and touchscreen menu and activities screen why not invest in a touchscreen schedule of daily therapy which would help the patients. The food was so so. The staff did not go out of there way at all to get to know my mom and make her feel welcome at all. My mother had a very nice jacket that was left on her chair that was no where to be found the day of discharge. I WOULD NEVER RECOMMEND THIS PLACE TO ANYONE!!!

AMB13

My dad was transferred there from Mass General and was very sick. We needed a "skilled" rehab center to care for him. I toured Courville unannounced before his transfer and was impressed with all they had to offer. My dad needed PT/OT and speech therapy. Courville offered all. The staff was amazing and very caring. They all made a point to learn about the patient and their family members. They respected the patients and treated them with dignity. He spent 6 weeks there and was able to walk out on his own! They were fantastic in every way. I can't say enough great things about Courville. Even after his release they allowed us to use a couple of critical items which belonged to Courville until my dad's supply was delivered to their home. All the rooms were cleaned every day and were private. Each had a beautiful window to look out at all the lovely flowers planted everywhere, TV and recliner. They offered group games, exercise and even had a concert! 5 star rating to Courville!!