Avamere at Cheyenne

Offers Assisted Living, Independent Living, and Continuing Care Communities

64 Reviews

6031 West Cheyenne Ave

Las Vegas

89108

Avamere at Cheyenne

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4.0 64

Letrice 2022-03-31 My grandfather moved into Avamere at Cheyenne. They were one of the few places that offered a two-bedroom apartment setting, a lot of them only had just one bedroom or some of them did have a two-bedroom, but it was the cost of the two-bedroom that kind of set it apart. I think it just kind of came down to pricing and just the location. They are contracted with a pharmacy that's able to deliver my grandfather's medications, and they help him manage his medication. They do give him some assistance with bathing, and they have been providing him meals in his room when he's not willing to go to the dining room. I know they have some group activities that they do throughout the week, and I believe there's like an on-site person that has a salon, so somebody can cut his hair as well. My grandfather was supposed to be checked on every two hours, and that was something that we were paying additional for, just for some better oversight for him, and that's not something that's being done consistently. Some of the extra benefits that we're paying for, he's not always receiving. There's a lack of communication being told that they're going to do something and then it's not being done consistently, just having to constantly go to somebody asking for them to do what they've been paying for them to do. But they are managing his medications very well, that is one of the most consistent things that they've been getting. The food is not the best. Matter of fact, just recently we went to have breakfast with him and they sent their pancake special, and unfortunately, those pancakes were just microwaved pancakes and the quality of the food is just not the best. It's edible, but it's not good food. Unfortunately, my grandfather's incontinent and he has some accidents within his room and we have to constantly when we are there to visit, which is not every day. We have to ask for somebody to come in and kind of clean up the floor. They were having a gathering one time for somebody to play music. I am a friend or relative of a current/past resident

5 3 1

Shanna 2022-02-27 My mother will be moving into Avamere at Cheyenne. I love it there. I think it's wonderful. I like everything, the people, the actual facility, the programs, everything. It all goes together and I've been looking for a while for my mom. The staff was excellent. Everybody was friendly and accommodating. The rooms were brand new. They even had a huge renovation. The rooms were beautiful and there was plenty of room. We toured everything. We toured their kitchen, and we looked at their menus. The dining area was beautiful. You name it, they have it. They have a puzzle club, bingo, movie night, entertainment, and they have a person who will take them shopping if they want to go shopping. I visited this facility

5 5 1

Anita 2021-08-12 My father-in-law moved into Avamere at Cheyenne. They welcomed the family, they're very open and honest, and it is a very clean and nice community. There's a lot of diversity in the staff and in the residents, and I think that's definitely what I like the most about it. He likes it there too. The rooms are perfect for him because he has a wheelchair. So, everything there is set up for residents with disabilities. Everything that I couldn't provide for him at home that we were having a problem with, they had it sorted out. He has a studio apartment and it is open. It's a good space for him, and I just love how they have access to the bathroom for his wheelchair. The doorways and everything were wide, the counters were even low. The whole living area is really nice. They had a resident beforehand that had a beautiful bed, and instead of me having to provide the bed for him, they gave it to my dad. The food is also great. It's a nice environment for him. I'm glad we found that one because that's really close to our home, and it's a good, welcoming community. They play bingo almost on a daily basis, they have outings, and everything too. They also take them to their appointments. I am a friend or relative of a current/past resident

5 5 1

Kimmay 2020-08-28 The director of sales here is amazing. The staff was attentive, but they lacked communication from some of the individuals, which caused challenges in getting information on my family member. I am proud that they were Covid free. I am a friend or relative of a current/past resident

5 4 1

Aquila 2018-11-12 I liked Brookdale Cheyenne and I enjoyed my tour. It was very good and its a very nice facility. My entire tour was very well-done and the staff member who showed me around was very nice and knowledgeable. I visited this facility

5 5 1

Greg 2018-06-26 My mother was at Brookdale Cheyenne. Management changed as often as the residents do. Our experience was good except for the frustration of frequent management changes. The rooms were reasonable. The facility was good. The staff treated us generally well. They had various activities like field trips, entertainment, and exercise programs. The food was average. I am a friend or relative of a current/past resident

5 3 1

Mary 2018-03-31 I like Brookdale Cheyenne. It was very nice, comfortable, friendly, warm, and not too big. The person who accommodated me was very nice and very friendly. She was very good. The dining area was very nice and open. You could go in and eat at any time, which is very nice. The room that we saw didn't have anything in it. People need to bring their own furniture, but it looked like it would be fine. I visited this facility

5 4 1

Judith 2017-09-18 I liked that the people at Brookdale Cheyenne were very friendly. However, it's almost full. They had invited us to a Hawaiian show. The food was excellent. The problem is it costs more. I liked the big veranda with lovely painted white furniture. You can turn on something to make music, and you can sit there with your friends. They had a big bingo room. The rooms were bigger. They had little nooks along the way. It had lots of spaces to sit, some to play a game, and a couple of places with tables and chairs to play Scrabble. The other thing I love was they had so many kitchen cabinets. There's always one that is locked with a key. While you may not be cooking in your room, those cabinets can have many things in it that you can plug in. The one bad thing about it was the very small refrigerator. The food was very good. If you don't like what they serve you, you could order what you want. This place offered anything anytime. I visited this facility

5 5 1

SE563283 2017-04-18 Brookdale Cheyenne is the facility that we have selected. We're very impressed. It's going to meet our needs for our mother-in-law. The tour was very thorough, and the staff was very friendly and accommodating. We got to see everything, and they answered all of our questions. I liked that it's a smaller community and seemed very client-focused. It was a little bit like a home and felt very warm and friendly. The residents were comfortable and enjoying their activities, so we liked the atmosphere. They had bingo and outings. What impressed me was that the staff members were creative in organizing the activities and had a variety. It was also in our price range. I visited this facility

5 4 1

Mark085034 2017-03-23 I liked Brookdale, the food was OK, and the room was nice. However, she doesn't participate in the activities. I wasn't satisfied with the price because they told me one thing and it turned out different. They said they have transportation services to church on Sundays, but they don't, so that left a bad taste in my mouth. They need to have more transportation on the weekend, and they don't offer anything on the weekend. The location is perfect, and that's one of the main reasons I chose it. The people are very nice there, the ones I dealt with; that's the saving grace. I am a friend or relative of a current/past resident

5 3 1

unbeleivable 2017-03-08 I visited a friend on many occasions- very depressing found it hard to go see my friend-no the residents look so unhappy. My friend only went to meals there were not to many activities she liked. so she would eat and sleep eat and sleep she went from a very happy person to a very depressed person in a very short time . She also had some of her belongings disappear-needless to say we moved her out of there. Someone even used her phone to make a $35 cal tto Mexico. I visited this facility

5 3 1

Cindy707047 2017-01-05 I moved my mom into Brookdale on Cheyenne. From the moment we walked in, everyone was so nice and kind. They all introduced themselves, from the housekeeping to the servers in the dining room. It's really wonderful. My mom says when she pushes her button for a caregiver, they're there within five minutes, so they're extremely responsive. The food is really good. My mom likes it and her room, too. It's not crowded and is a perfect fit for her. The people who work there are absolutely fabulous. I have recommended Brookdale to several people, and they're moving in. They have lots of activities and lots of entertainment. I am a friend or relative of a current/past resident

5 5 1

Anonymous776563 2016-12-05 We moved into Brookdale Cheyenne. It is pretty good. The room is excellent, big enough, and clean. The food is filling and adequate. They do have activities, but we do not participate in them. I am/was a resident of this facility

5 4 1

Linda604102 2016-11-19 Brookdale Cheyenne appeared quite alright. The staff was very nice and accommodating. I suppose it was pretty clean. The model apartments were darling and very attractive, but some of the used apartments had been well-worn. I visited this facility

5 5 1

Linda616448 2016-11-14 We visited Brookdale. It was lacking some pizazz. It was not cheery, and it wasn’t what my mother would be happy in. The staff was nice, but they need more activities. Also they need to lighten it up a little more, and they need to make it a little more enticing for the people that would be living there. The rooms were just like all of the ones that we saw. They were fine. The dining hall was pretty drab and depressing to me. It was drab and dark. I visited this facility

5 2 1

TL 2015-12-30 I thought Brookdale Cheyenne was nice, really homey, and beautiful. They had a nice big room that they had some people doing things in. There were a lot of nurses or help around so that was nice. I liked it a lot. I visited this facility

5 5 1

Hazel8 2015-12-17 I went to Brookdale Cheyenne, and that one I liked. The people seemed happy, and the rooms were nice. The staff seemed nice too -- the one who was taking me around. I visited this facility

5 5 1

Tammy26 2015-12-16 Brookdale Cheyenne was very nice and clean. I would love to put my mom there, but the monthly cost is very expensive. There is nothing wrong with the facility. I visited this facility

5 5 1

Virginia S. 2015-11-30 My husband is in Brookdale Cheyenne. It is incredible. We can't ask for better workers. They are very patient with my husband because he can be difficult. Overall, I love the place. They have a dining room with lots of choices. He's actually gained 10 pounds because he lost a lot of weight in the other home he was in. His diabetes is now in check. His cholesterol? Down. So, his doctor is thrilled with his health. They take him out for a walk six days a week. They have a pool table and exercise machine. Unfortunately, his dementia prevents him from utilizing all of the amenities there. I visited this facility

5 5 1

Anonymous116096850 2015-11-15 My mother-in-law is at Brookdale Cheyenne. It seems nice, but it just takes awhile for people to get used to it. The staff seems very nice, accomodating, and patient. The rooms are very adequate, not huge. The amenities are fine. There is an elevator that goes up to the activity center, which is a very nice activity center. The food can be improved upon, though. My mother-in-law is not too happy with the food. I visited this facility

5 4 1

Caring111260450 2015-08-20 The room at Brookdale Cheyenne was very nice and, there again, this was a studio. The dining facilities seemed nice, and it was the most affordable because they offer a lowering of the monthly rent for the first six months. It was clean and neat, and right across from the area that I was looking at was a full service community system. In other words, if you needed full nursing care, it was right there on the premises. You have to have a physician or whatever referral as I understood it in order to qualify to move there. The atmosphere seemed nice and very cordial, and everybody seemed very friendly. They provide the services that a lot of the other places provide. They also have an inner courtyard type of thing that the residents can use, and they have on-site nursing staff. I visited this facility

5 5 1

Lori46 2015-08-09 Brookdale Cheyenne (Formerly Emeritus at the Plaza) was OK. The people were very nice. I think the activities were on the second floor. They had bingo, and I think they had poker. The staff was very pleasant. I visited this facility

5 3 1

Caring111055450 2015-08-08 The rooms at Brookdale Cheyenne were very clean, and everything was very nice, but very small. They had Bingo going on, and they had a fitness center. They go to the casinos, they picnic, and they have a whole schedule of activities. The people were very nice, and their explanation was very thorough, but we are just not ready for that. I visited this facility

5 3 1

Krystal1 2015-07-31 The 1-bedroom at Brookdale Cheyenne seemed smaller than the studio; we just didn’t get a good feel of it. The staff gave us a tour; they were very nice, very helpful, and well-organized. It was clean. I visited this facility

5 2 1

Bert5 2015-06-25 Brookdale Cheyenne was a very good experience. It is very much the same as the one that we chose. It is newer, and the rooms were nicer, but it didn't work because it was too far away from what my mother knew. In terms of amenities, they had a higher level of amenities. They were newer, and the staff was just as nice, but it is too far. It was about the same as the other one except that it was not the right location for my mom. The staff was very nice, and I couldn't complain. I visited this facility

5 5 1

vegasdiva 2015-06-14 I placed my father there in Feb 2015. They came out to the house for an interview and were very pleasant. My father has onset dementia and needs a little help with reminders such as when to go eat. This kinda happens but I have to call him prior to meal times to get him to do into the dining room. He hasn't complained about the meals, so I guess those are good. Since placing him the staff changes every week and its hard to know who to talk to about anything. I wish they had a website that family members could go to and review status of their loved ones. I am a friend or relative of resident

5 3 1

Linda105162650 2015-04-16 The visit was fabulous and excellent; I love Emeritus. I can’t think of the woman, but she was really great, and the service was great. I got a lot of good information, and for somebody else it would have been great. It was very well taken care of, very nice, and the rooms were nice. I really appreciated the help that was available. I was very impressed, and I felt very welcome. The people seemed very happy there. I visited this facility

5 5 1

Caring107450250 2015-03-11 The only facility I looked at and that we used was Emeritus at the Plaza, and they were excellent. With the administrator, the cleaning people, the dining room, the place itself, everything looked excellent. I loved it. If I were to use an assisted living facility, that's where I would go. My father was there for one month, and then he passed away. I visited this facility

5 5 1

Larry39 2014-11-21 We chose Emeritus at the Plaza for my parents, and so far so good. I have no complaints. They have cards, bingo, and excursions. They have an exercise room and a library as well. The room that they have is pleasant. I would recommend this facility to others as my parents are very content about the place. I visited this facility

5 4 1

Bea5 2014-11-11 I have been in Emeritus for a month now. It’s a clean, very nice looking place, but the service is horrible. It looks great, fabulous and look like they really take care of you, but they don’t. They are understaffed. I live in a one bedroom apartment. It’s spacious enough. The food is horrible; they have poor standard and very poor preparation of food. The activities were okay, but more like the same thing over and over. They could have more variety in it. I am/was a resident of this facility

5 2 1

Caring84563550 2014-08-28 My mom moved in at Emeritus at the Plaza at the end of April. There is new management there. The new executive director is very nice. My mom doesn't really complain about the caregivers, although she does complain about the activities and the lack thereof. Also, she complains about the food. She complains about the way that some things are run, but this new executive hasn't been there very long. The new people that came in, she seems to like though. She hasn't complained about the level of care she is getting, but I've noticed that their rating with the state has gone down and that's another concern. But the activities are important to her and she is having problems with that. The new executive director seems to be really kind, but they haven't really had enough time to try and turn things around. I visited this facility

5 3 1

MaryAnn8 2014-05-30 We went and saw Emeritus. That one was OK. It was nice. The staff treated us very nicely. There were people who were walking down the halls, and a lot of them were eating at the time we were there. Everyone seemed like there they were doing stuff and not like there were just sitting there. The rooms were very nice. For me, it was small, but for someone like my mother, it would be fine. The dining room had a cafeteria feel. There was nothing cozy about where they ate. It was big, there were a lot of people there, and it was kind of cold. They had a basic price, but they charge extra for every little thing they do. I visited this facility

5 4 1

Caring84230650 2014-05-20 We visited Emeritus. The staff was very accommodating. They answered all our questions about what type of care might be needed and what their levels were. We thought that the 1-bedroom would be the most appropriate for Mom. The prices were reasonable. You had to bring your own furniture, and they have some kind of a starting fee or community fee. They had exercises, holiday activities, cards that you could play card games with, memory kinds of things, trips to the store and the bank, and field trips to visit places. It was very clean, and it seemed like it was well-staffed. Their monthly cost was less, but they didn't have the same amount of activities that this other one that was about a thousand dollars more a month would provide. I visited this facility

5 4 1

Caring82404150 2014-04-29 Mom is currently at Emeritus at the Plaza. The place is very clean and very nice. The apartments are very nice. It was a rough start, to be honest, because they didn’t have any management in place, but they now have new management, and I have met them. They are re-briefing, and I think things now are on a better course. They went above and beyond to help get her settled because, at that time, it was an emergency for Mom to get to a facility. They are trying to do everything they can,and the people I have seen, the caregivers that I have seen, they are doing their jobs. I visited this facility

5 5 1

Sandra83269250 2014-04-21 Emeritus at The Plaza was too small and kind of depressing for me. However, the young lady who assisted me, she was absolutely superb! She was right on. After talking to me, she said that I may not be ready for this type of environment. She said I may need to be in a facility but not like this - totally dependent. This place seemed to be more for people who were physically and mentally challenged in some way. She said I may need to be in one where you can come and go. I appreciated her honesty and candidness. I just love her. She was very kind and absolutely wonderful. As a whole, based on my tour, I would give it a 4. It was because of her and how she made it what it was. The price was OK. The rooms were very small, which was a little downer. I like brightness, but this place just seemed to be kind of dark and drab. Also, it was small, and it was on a very busy street. I visited this facility

5 4 1

Jeff18 2014-04-11 Emeritus was very nice. It was beautiful, clean, and updated. The rooms were very fresh, and everything was set up for everybody's needs. It was amazing. The staff was very nice, and they had social activities, but I don't know what they were. I visited this facility

5 5 1

Dean4 2014-03-27 The third one on my list I would take would be Emeritus. It was a little smaller and a little older. All of the facilities were adequate for what they're doing. I think they gave a little more type of service than the other, so they could deal with the people who were a little more ill. I would say the dining area was adequate. The rooms are a little smaller but very clean, adequate for the price that they charge. They're a little less pricey. The staff there was excellent, they're very friendly. They greet you as you go by. They just didn't stand around doing nothing. They were all busy doing things that needed to be done. They're all very friendly with the people living there. They knew all the names. They have a quite a few activities. There must have been 20 people doing bingo. One thing they didn't have there, they had a partial set up in a room but they didn't have a dedicated room just for exercising. They're trying to expand and improve on their own. I visited this facility

5 3 1

Celeste1 2014-02-28 I went to Emeritus at the Plaza and the staff are very pleasant as well as they are very helpful. They do have activities and they have some outside performers to come and entertain the residents. They do board games too. Overall, it’s a very nice facility. I visited this facility

5 4 1

Jeanne15 2014-02-27 The staff was friendly. We did see some rooms. They're are adequate and seemed fine. The dining room was nice and clean. I visited this facility

5 4 1

Linda71165350 2014-02-24 The staff at Emeritus at the Plaza are very, very friendly. The facility was clean. It was nice, but there were two floors which I think would not be suitable for a senior who gets confused as that would make them more confused. The dining area was a little dark, but all in all I'd say it was okay. I visited this facility

5 3 1

Audrey10 2014-01-31 The room that mom is in at Emeritus at the Plaza is very nice. It has a kitchen and it's larger than most of the places that I've looked at. The facility is very nice and everybody has been great. The staff are very nice and always acknowledging you and calling you by name. The only thing that I could probably say that needs improvement for them is to make the food better. I visited this facility

5 4 1

Barbara77450950 2014-01-23 Emeritus at The Plaza was very nice. Everything was there in terms of the activities, the dining room was nice, and it was clean. It's a good facility. The staff was very friendly and they knew everybody by their names. The residents all seemed happy. I visited this facility

5 4 1

Grace16 2013-12-29 The staff at Emeritus at Plaza are very good when we visited the facility. The apartments are very nice although they are a little bit small, but they are very clean. The people there are very friendly. We were able to eat there and the food is good. Their dining room is very nice. They took us on a tour and we saw activities for the residents. They play puzzles and they have art rooms. I visited this facility

5 4 1

S.A. 2013-12-23 Emeritus at The Plaza seemed to give good level of care for the people who live there. My mother is at least three years away from needing this type of facility but we're looking ahead of time just to see what the options are. Nevertheless, this facility is on our list. The place was nice and their price was about average. They also served great food. Their meals seemed to be very healthy and well made. They have interesting variety of food. I believe also that you can get seconds if you wanted more, but their portions were just right. Regarding activities, there seemed to be plenty of things to do there. They did have a bus that takes them to different places for field trips. They described it as a cruise ship on land, which I like the analogy of, to get the residents out of their homes. The whole point is not for you to stay in your room, you go out and do things and get some socialization. They also have a very nice library too. The staff was knowledgeable, very professional and very empathetic. The lady who took us around even suggested that we come back for an unscheduled visit to see how they run on a regular basis. I visited this facility

5 5 1

Sven 2013-11-26 I visited Emeritus at The Plaza. It was a nice facility. The ambience of this place was welcoming. I like their staff. They were nice. Their rooms were nice as well. I visited this facility

5 3 1

Momma2 2013-10-25 i loved this place everyone was so nice and the activity director was wonderful going above to make my mom very happy . I visited this facility

5 5 1

Caring71498350 2013-10-04 Emeritus was a nice community for old folks to live. It had a beautiful and clean surrounding. I visited this facility

5 5 1

Kathy70153650 2013-09-22 I liked Emeritus. It was a nice, clean and large facility and it was within our price range. Everyone seemed nice and friendly enough. The people looked well cared for. The rooms were also nice and fairly big. I was not able to eat there, but I was able to see their menu and it looked good. They had activities for the residents. However, it was far from me. I visited this facility

5 5 1

Caring1212 2013-09-11 My father-in-law was at Emeritus at The Plaza. We chose it because it was closer to home. His room was exceptional in size. The workers were friendly and they took care of the residents well. It was very clean and the food was fine. I would recommend this facility to other people. I visited this facility

5 4 1

Fille Aimante 2013-08-27 My visit with Emeritus at The Plaza was very nice. I like it. In fact, I'm still working on trying to get my mother to get into that facility. They have two types of rooms, which are quite nice. They have single and studio apartments. Their studio apartments have a small sitting area. We also checked the dining room, which was nice too. It was roomy and it opened up to a lovely veranda. They have a little social club that was going on there everyday, from card games, board games, etc. They also have a reading club. They have a van that would take the residents to the supermarket or to the hospital if need be. I was pleased with what I saw in Emeritus and I would recommend this place definitely. I visited this facility

5 4 1

Rosemarie4 2013-07-23 I wouldn't even consider Emeritus. I've been there twice. It's dark, the staff doesn't care who comes in, you just sign in. the rooms are so much smaller. My friend's mother who was there, they're supposed to clean the room but she has to go in and pick up after her mother. We had lunch there when we looked at it and the portions were so small we were hungry afterwards. I visited this facility

5 1 1

Trisha3 2013-07-12 We decided to put my mother in a place where it is warm, that's why we chose Emeritus at The Plaza in Las Vegas. Also their price is something that we could afford. The facility is very nice. My mom wasn't really crazy about going but when we drove her over there and she met everyone, she really likes it there. She also likes her room. She has a lot of people to talk to, she gets to walk everyday and there's always something to do. At one time, she wrote to me that they were making brownies. She is very happy there. Also their staff is really nice. Their dining room is spacious. I thought it is very good. It looks like everybody has a place in their dining room. Staff would wait on them and bring them their food. However, my mom always tells me that the staff was really busy and kind of short-handed. My mom says they're kind of understaffed. This is something they need to improve on. I visited this facility

5 5 1

Donna18 2013-06-22 I just don't like Emeritus at The Plaza. It had an odor in every place I went. Also it seemed like nobody was moving and the residents were just sort of up against the wall in wheelchairs. It reminded me of a nursing home and I thought my mother would get extremely depressed here. There was only one area where she can walk around but it was very small. They only had a very small place outside to sit, but they weren't comfortable chairs, it was just like a slotted bench. The staff were extremely nice and helpful though, but they need to improve on the atmosphere, not make it appear like it's a nursing home, it's not a happy place. I visited this facility

5 2 1

Sylvia 2018-07-05 Brookdale Cheyenne was good, very clean, and looked like a lot of the other communities. The staff member who assisted me was very good, gave me a lot of information, and answered my different questions. She was very honest with me, which I appreciated. There were more people in wheelchairs and walkers, so it made me feel like it was more for people older than me. It didn't feel to me that the people were as active. I visited this facility

5 3 1

PJ 2017-07-17 I saw the independent living at Brookdale, but I didn't like it, I wasn't comfortable. The whole set up was not right. The staff were nice people. The physical layout was not particularly pleasing, it's cheap-looking and cheap-feeling to me, but the staff did their best with what they had to work with. The place did seem pretty clean. They should paint the place in better colors and put some carpet in to make it look nice and create a homier atmosphere. I visited this facility

5 3 1

Rena524087 2016-09-01 I moved into Brookdale. I liked talking to the people that I met on the phone and then in person. Pricing is not ridiculous and is the same as in the ridiculously priced places. The staff is terrific and very friendly. They have bingo everyday, a book club, and entertainment on Sundays. It’s very, very pleasant. I am/was a resident of this facility

5 5 1

Judy117519350 2015-12-28 Brookdale Cheyenne is one of the few communities here in Las Vegas that claims they do a Medicaid rollover. My mother-in-law is kind of strapped and has limited means with her social security. This place offers assistance, like a loan, where the elderly can apply for Medicaid and Medicaid will be able to cover the expenses, which is nice. The rooms look cute. She has a little kitchenette, a little fridge, a little stove top/electric burner, a sink, and stuff like that. I like that her medications are behind a locked cabinet, and she has access to the key, so not anybody can just come in and take her medication. It's locked but in her room. The bathroom has a walk-in shower with a bench.She doesn’t have to lift her leg up to go into the shower because it's all flat, which is great. The room and bathroom are roomy. I spoke to the manager who was very nice and helpful, but when my mother-in-law and husband went to tour the facility, they didn't have the opportunity to tour with her. It was her assistant, but she was just as helpful and able to answer a lot of questions. They did show me the calendar where all the activities were listed, so they do have an agenda, which is great. I visited this facility

5 4 1

Pat112609450 2015-09-29 Unfortunately when I pulled in, I did not notice there were two different Brookdales right there, and I went into the rehab facility first. When I went in, I told them who I was and that I had a one o'clock appointment, and a lady came out and asked who the patient was. I said, "I am not a patient, I am looking for independent living," and she said, "Oh, you are in the wrong building." They may want to make a larger sign that points out the difference in the two of them for people like me. It's in a much better location. It's on a very busy street, but when you are inside the building, like in the meeting room where they had me, you can't hear the traffic outside at all. It was very stuffy, and when I went to see the unit, none of the windows that I saw in the unit could you open to get in fresh air if you wanted to. The only place for the residents to sit outside was right by the front door or on the second floor where there was a sitting area, but everybody that was out there was falling asleep in their wheelchairs or with their walkers. It was way too warm to be comfortable. The people who took you around were very nice, but they appeared very rushed. I definitely was rushed, but they were very accommodating. I visited this facility

5 3 1

Kenneth12 2014-03-27 Emeritus was the best one for me. People were really nice, the facility was very clean, and they offer a lot of things you would need. I thought it was perfect. Mom will have her own little apartment, and that's all she needed. This is where I wanted her to go when we finally have to have her go because she can still be independent. She would have friends. She's lacking activities. It would have been the perfect spot, and she would have been safe. It was a safe environment, which is what we're concerned about. But we just couldn't get her to go. The staff was really nice and helpful. They called me and asked how they could help so we can get her to come and look at the place. It was perfect. I was impressed by how clean it was. The way they set up the meals, with a restaurant atmosphere, that was great. The food was good. They invite families to come in and spend time. I like the flexible menu they had. There was a variety of choices, not just one thing. Just like a restaurant. The residents that were there were really nice. They have bingo all the time, they go to shopping, to movies, they had a pool, a salon, and they have transportation and go out on field trips. You don't have to go if you don't want to. But you can sign up for anything during the week that they do. And the price wasn't bad. I visited this facility

5 5 1

Caring76730050 2014-03-26 All the people who I came in contact with at Emeritus were fine. The young lady who took me around the tour was very nice. It looked very clean and it was nice. I didn't see much action with people around. They claim that there's so much to do, and they all claim that. I guess I was expecting something different. I think I saw one group of people playing cards, and that was all the activity I saw of people moving about. I can't say they don't have other activities because they most surely say they do. All of the units don't have big apartments. They're all fairly small. I noticed that what they didn't have was an outdoor area where you could just go outside to sit. The only thing I saw was a large veranda on the second floor where you could go out and sit. But it's a lovely place. I visited this facility

5 4 1

Edward11 2013-09-25 The staff at Emeritus at the Plaza are very friendly and I was very impressed with them. The food was okay. Facility-wise I'm not sure because the place is out there with no neighborhood. I was told that there was going to be a tour, but then when I asked about it they said it has already taken place. I visited this facility

5 5 1

Caring0806131 2013-08-14 They have senior living; it goes up to assisted living, with several stages of care giving. It is older and not quite as nice as the other one we visited for my father. Food was not quite as good. I visited this facility

5 4 1

caring010623 2013-06-26 Emeritus was nice and clean. I was able to tour a unit, everything was explained to me and the rooms were adequate and of different types. The staff was very open and accommodating. I visited this facility

5 4 1

Caring9836 2013-05-22 Emeritus is extremely nice, but extremely expensive. It's all a la carte with different levels of care. Every level you go up gets more expensive. I visited this facility

5 4 1

6031 West Cheyenne Ave, Las Vegas, NV 89108

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Avamere at Cheyenne (800) 385-2527

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Reviews of Avamere at Cheyenne

64 Reviews Write a review

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Assisted Living Reviews for Avamere at Cheyenne

March 31, 2022

By Letrice

I am a friend or relative of a current/past resident

My grandfather moved into Avamere at Cheyenne. They were one of the few places that offered a two-bedroom apartment setting, a lot of them only had just one bedroom or some of them did have a two-bedroom, but it was the cost of the two-bedroom that kind of set it apart. I think it just kind of came down to pricing and just the location. They are contracted with a pharmacy that's able to deliver my grandfather's medications, and they help him manage his medication. They do give him some assistance with bathing, and they have been providing him meals in his room when he's not willing to go to the dining room. I know they have some group activities that they do throughout the week, and I believe there's like an on-site person that has a salon, so somebody can cut his hair as well. My grandfather was supposed to be checked on every two hours, and that was something that we were paying additional for, just for some better oversight for him, and that's not something that's being done consistently. Some of the extra benefits that we're paying for, he's not always receiving. There's a lack of communication being told that they're going to do something and then it's not being done consistently, just having to constantly go to somebody asking for them to do what they've been paying for them to do. But they are managing his medications very well, that is one of the most consistent things that they've been getting. The food is not the best. Matter of fact, just recently we went to have breakfast with him and they sent their pancake special, and unfortunately, those pancakes were just microwaved pancakes and the quality of the food is just not the best. It's edible, but it's not good food. Unfortunately, my grandfather's incontinent and he has some accidents within his room and we have to constantly when we are there to visit, which is not every day. We have to ask for somebody to come in and kind of clean up the floor. They were having a gathering one time for somebody to play music.

Provider Response

Hi Letrice, thank you for taking time to leave a review! Please feel free to call us to discuss your concerns. We are happy to assist.

February 27, 2022

By Shanna

I visited this facility

My mother will be moving into Avamere at Cheyenne. I love it there. I think it's wonderful. I like everything, the people, the actual facility, the programs, everything. It all goes together and I've been looking for a while for my mom. The staff was excellent. Everybody was friendly and accommodating. The rooms were brand new. They even had a huge renovation. The rooms were beautiful and there was plenty of room. We toured everything. We toured their kitchen, and we looked at their menus. The dining area was beautiful. You name it, they have it. They have a puzzle club, bingo, movie night, entertainment, and they have a person who will take them shopping if they want to go shopping.

Provider Response

Thanks for taking time to leave a review, Shanna! We sure love to have fun here at Avamere at Cheyenne.

August 12, 2021

By Anita

I am a friend or relative of a current/past resident

My father-in-law moved into Avamere at Cheyenne. They welcomed the family, they're very open and honest, and it is a very clean and nice community. There's a lot of diversity in the staff and in the residents, and I think that's definitely what I like the most about it. He likes it there too. The rooms are perfect for him because he has a wheelchair. So, everything there is set up for residents with disabilities. Everything that I couldn't provide for him at home that we were having a problem with, they had it sorted out. He has a studio apartment and it is open. It's a good space for him, and I just love how they have access to the bathroom for his wheelchair. The doorways and everything were wide, the counters were even low. The whole living area is really nice. They had a resident beforehand that had a beautiful bed, and instead of me having to provide the bed for him, they gave it to my dad. The food is also great. It's a nice environment for him. I'm glad we found that one because that's really close to our home, and it's a good, welcoming community. They play bingo almost on a daily basis, they have outings, and everything too. They also take them to their appointments.

Provider Response

Thanks for taking time to leave a review, Anita! We are so happy to hear of your positive experience with our senior living community in Las Vegas.

August 28, 2020

By Kimmay

I am a friend or relative of a current/past resident

The director of sales here is amazing. The staff was attentive, but they lacked communication from some of the individuals, which caused challenges in getting information on my family member. I am proud that they were Covid free.

November 12, 2018

By Aquila

I visited this facility

I liked Brookdale Cheyenne and I enjoyed my tour. It was very good and its a very nice facility. My entire tour was very well-done and the staff member who showed me around was very nice and knowledgeable.

Provider Response

Your sweet words just brightened our day, thanks for sharing them with us!

June 26, 2018

By Greg

I am a friend or relative of a current/past resident

My mother was at Brookdale Cheyenne. Management changed as often as the residents do. Our experience was good except for the frustration of frequent management changes. The rooms were reasonable. The facility was good. The staff treated us generally well. They had various activities like field trips, entertainment, and exercise programs. The food was average.

Provider Response

We appreciate you taking the time to leave your feedback. Should you need further assistance, please fill out our convenient online form.

March 31, 2018

By Mary

I visited this facility

I like Brookdale Cheyenne. It was very nice, comfortable, friendly, warm, and not too big. The person who accommodated me was very nice and very friendly. She was very good. The dining area was very nice and open. You could go in and eat at any time, which is very nice. The room that we saw didn't have anything in it. People need to bring their own furniture, but it looked like it would be fine.

Provider Response

Your sweet words just brightened our day, thanks for sharing them with us!

September 18, 2017

By Judith

I visited this facility

I liked that the people at Brookdale Cheyenne were very friendly. However, it's almost full. They had invited us to a Hawaiian show. The food was excellent. The problem is it costs more. I liked the big veranda with lovely painted white furniture. You can turn on something to make music, and you can sit there with your friends. They had a big bingo room. The rooms were bigger. They had little nooks along the way. It had lots of spaces to sit, some to play a game, and a couple of places with tables and chairs to play Scrabble. The other thing I love was they had so many kitchen cabinets. There's always one that is locked with a key. While you may not be cooking in your room, those cabinets can have many things in it that you can plug in. The one bad thing about it was the very small refrigerator. The food was very good. If you don't like what they serve you, you could order what you want. This place offered anything anytime.

Provider Response

We always love hearing about the wonderful experiences our customers have at our facilities. Thank you so much for the kind words.

April 18, 2017

By SE563283

I visited this facility

Brookdale Cheyenne is the facility that we have selected. We're very impressed. It's going to meet our needs for our mother-in-law. The tour was very thorough, and the staff was very friendly and accommodating. We got to see everything, and they answered all of our questions. I liked that it's a smaller community and seemed very client-focused. It was a little bit like a home and felt very warm and friendly. The residents were comfortable and enjoying their activities, so we liked the atmosphere. They had bingo and outings. What impressed me was that the staff members were creative in organizing the activities and had a variety. It was also in our price range.

Provider Response

You are too kind! That is great to hear you had such a wonderful experience.

March 23, 2017

By Mark085034

I am a friend or relative of a current/past resident

I liked Brookdale, the food was OK, and the room was nice. However, she doesn't participate in the activities. I wasn't satisfied with the price because they told me one thing and it turned out different. They said they have transportation services to church on Sundays, but they don't, so that left a bad taste in my mouth. They need to have more transportation on the weekend, and they don't offer anything on the weekend. The location is perfect, and that's one of the main reasons I chose it. The people are very nice there, the ones I dealt with; that's the saving grace.

Provider Response

We appreciate you taking the time to share your concerns and are sorry to see we are not meeting all of your expectations. We are committed to providing the highest-quality service and care for each resident and hope you will call our Resident and Family Connection Team at 877-400-5296 to discuss in greater detail.

March 08, 2017

By unbeleivable

I visited this facility

I visited a friend on many occasions- very depressing found it hard to go see my friend-no the residents look so unhappy. My friend only went to meals there were not to many activities she liked. so she would eat and sleep eat and sleep she went from a very happy person to a very depressed person in a very short time . She also had some of her belongings disappear-needless to say we moved her out of there. Someone even used her phone to make a $35 cal tto Mexico.

Provider Response

Please be assured the safety and well-being of our residents is our first priority and we have followed up with the appropriate parties to ensure the resident's best interests are protected.

January 05, 2017

By Cindy707047

I am a friend or relative of a current/past resident

I moved my mom into Brookdale on Cheyenne. From the moment we walked in, everyone was so nice and kind. They all introduced themselves, from the housekeeping to the servers in the dining room. It's really wonderful. My mom says when she pushes her button for a caregiver, they're there within five minutes, so they're extremely responsive. The food is really good. My mom likes it and her room, too. It's not crowded and is a perfect fit for her. The people who work there are absolutely fabulous. I have recommended Brookdale to several people, and they're moving in. They have lots of activities and lots of entertainment.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

December 05, 2016

By Anonymous776563

I am/was a resident of this facility

We moved into Brookdale Cheyenne. It is pretty good. The room is excellent, big enough, and clean. The food is filling and adequate. They do have activities, but we do not participate in them.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

November 19, 2016

By Linda604102

I visited this facility

Brookdale Cheyenne appeared quite alright. The staff was very nice and accommodating. I suppose it was pretty clean. The model apartments were darling and very attractive, but some of the used apartments had been well-worn.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

November 14, 2016

By Linda616448

I visited this facility

We visited Brookdale. It was lacking some pizazz. It was not cheery, and it wasn’t what my mother would be happy in. The staff was nice, but they need more activities. Also they need to lighten it up a little more, and they need to make it a little more enticing for the people that would be living there. The rooms were just like all of the ones that we saw. They were fine. The dining hall was pretty drab and depressing to me. It was drab and dark.

Provider Response

Thank you for reaching out to us. We are sorry to hear that you have a negative incident to report. Please feel free to email us directly with the details of your issue. We will look into it right away. Again, our apologies for your experience. Thank you.

December 30, 2015

By TL

I visited this facility

I thought Brookdale Cheyenne was nice, really homey, and beautiful. They had a nice big room that they had some people doing things in. There were a lot of nurses or help around so that was nice. I liked it a lot.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

December 17, 2015

By Hazel8

I visited this facility

I went to Brookdale Cheyenne, and that one I liked. The people seemed happy, and the rooms were nice. The staff seemed nice too -- the one who was taking me around.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

December 16, 2015

By Tammy26

I visited this facility

Brookdale Cheyenne was very nice and clean. I would love to put my mom there, but the monthly cost is very expensive. There is nothing wrong with the facility.

Provider Response

Thank you for taking the time to let us know.

November 30, 2015

By Virginia S.

I visited this facility

My husband is in Brookdale Cheyenne. It is incredible. We can't ask for better workers. They are very patient with my husband because he can be difficult. Overall, I love the place. They have a dining room with lots of choices. He's actually gained 10 pounds because he lost a lot of weight in the other home he was in. His diabetes is now in check. His cholesterol? Down. So, his doctor is thrilled with his health. They take him out for a walk six days a week. They have a pool table and exercise machine. Unfortunately, his dementia prevents him from utilizing all of the amenities there.

Provider Response

You are too kind! That is great to hear you had such a wonderful experience.

November 15, 2015

By Anonymous116096850

I visited this facility

My mother-in-law is at Brookdale Cheyenne. It seems nice, but it just takes awhile for people to get used to it. The staff seems very nice, accomodating, and patient. The rooms are very adequate, not huge. The amenities are fine. There is an elevator that goes up to the activity center, which is a very nice activity center. The food can be improved upon, though. My mother-in-law is not too happy with the food.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

August 20, 2015

By Caring111260450

I visited this facility

The room at Brookdale Cheyenne was very nice and, there again, this was a studio. The dining facilities seemed nice, and it was the most affordable because they offer a lowering of the monthly rent for the first six months. It was clean and neat, and right across from the area that I was looking at was a full service community system. In other words, if you needed full nursing care, it was right there on the premises. You have to have a physician or whatever referral as I understood it in order to qualify to move there. The atmosphere seemed nice and very cordial, and everybody seemed very friendly. They provide the services that a lot of the other places provide. They also have an inner courtyard type of thing that the residents can use, and they have on-site nursing staff.

Provider Response

We always love hearing about the wonderful experiences our customers have at our facilities. Thank you so much for the kind words.

August 09, 2015

By Lori46

I visited this facility

Brookdale Cheyenne (Formerly Emeritus at the Plaza) was OK. The people were very nice. I think the activities were on the second floor. They had bingo, and I think they had poker. The staff was very pleasant.

Provider Response

Thank you for taking the time to let us know.

August 08, 2015

By Caring111055450

I visited this facility

The rooms at Brookdale Cheyenne were very clean, and everything was very nice, but very small. They had Bingo going on, and they had a fitness center. They go to the casinos, they picnic, and they have a whole schedule of activities. The people were very nice, and their explanation was very thorough, but we are just not ready for that.

Provider Response

Thank you for taking the time to let us know.

July 31, 2015

By Krystal1

I visited this facility

The 1-bedroom at Brookdale Cheyenne seemed smaller than the studio; we just didn’t get a good feel of it. The staff gave us a tour; they were very nice, very helpful, and well-organized. It was clean.

Provider Response

Thank you for taking the time to let us know.

June 25, 2015

By Bert5

I visited this facility

Brookdale Cheyenne was a very good experience. It is very much the same as the one that we chose. It is newer, and the rooms were nicer, but it didn't work because it was too far away from what my mother knew. In terms of amenities, they had a higher level of amenities. They were newer, and the staff was just as nice, but it is too far. It was about the same as the other one except that it was not the right location for my mom. The staff was very nice, and I couldn't complain.

Provider Response

Your sweet words just brightened our day, thanks for sharing them with us!

June 14, 2015

By vegasdiva

I am a friend or relative of resident

I placed my father there in Feb 2015. They came out to the house for an interview and were very pleasant. My father has onset dementia and needs a little help with reminders such as when to go eat. This kinda happens but I have to call him prior to meal times to get him to do into the dining room. He hasn't complained about the meals, so I guess those are good. Since placing him the staff changes every week and its hard to know who to talk to about anything. I wish they had a website that family members could go to and review status of their loved ones.

Provider Response

We are sorry to hear that your experience with us is not fully meeting you and your loved one’s expectations. We appreciate you taking the time to share your feedback and hope you will call us at 877-400-5296 or email us at familyconnection@brookdale.com to discuss your concerns in greater detail.

April 16, 2015

By Linda105162650

I visited this facility

The visit was fabulous and excellent; I love Emeritus. I can’t think of the woman, but she was really great, and the service was great. I got a lot of good information, and for somebody else it would have been great. It was very well taken care of, very nice, and the rooms were nice. I really appreciated the help that was available. I was very impressed, and I felt very welcome. The people seemed very happy there.

Provider Response

You are too kind! That is great to hear you had such a wonderful experience.

March 11, 2015

By Caring107450250

I visited this facility

The only facility I looked at and that we used was Emeritus at the Plaza, and they were excellent. With the administrator, the cleaning people, the dining room, the place itself, everything looked excellent. I loved it. If I were to use an assisted living facility, that's where I would go. My father was there for one month, and then he passed away.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

November 21, 2014

By Larry39

I visited this facility

We chose Emeritus at the Plaza for my parents, and so far so good. I have no complaints. They have cards, bingo, and excursions. They have an exercise room and a library as well. The room that they have is pleasant. I would recommend this facility to others as my parents are very content about the place.

Provider Response

That is so great to hear, thanks for letting us know!

November 11, 2014

By Bea5

I am/was a resident of this facility

I have been in Emeritus for a month now. It’s a clean, very nice looking place, but the service is horrible. It looks great, fabulous and look like they really take care of you, but they don’t. They are understaffed. I live in a one bedroom apartment. It’s spacious enough. The food is horrible; they have poor standard and very poor preparation of food. The activities were okay, but more like the same thing over and over. They could have more variety in it.

Provider Response

We are sorry to hear about your negative experience. We're here to help. You can fill out a brief intake form. Alternately, you can call us directly.

August 28, 2014

By Caring84563550

I visited this facility

My mom moved in at Emeritus at the Plaza at the end of April. There is new management there. The new executive director is very nice. My mom doesn't really complain about the caregivers, although she does complain about the activities and the lack thereof. Also, she complains about the food. She complains about the way that some things are run, but this new executive hasn't been there very long. The new people that came in, she seems to like though. She hasn't complained about the level of care she is getting, but I've noticed that their rating with the state has gone down and that's another concern. But the activities are important to her and she is having problems with that. The new executive director seems to be really kind, but they haven't really had enough time to try and turn things around.

Provider Response

e appreciate you taking the time to leave your feedback. Should you need further assistance, please fill out our convenient online form.

May 30, 2014

By MaryAnn8

I visited this facility

We went and saw Emeritus. That one was OK. It was nice. The staff treated us very nicely. There were people who were walking down the halls, and a lot of them were eating at the time we were there. Everyone seemed like there they were doing stuff and not like there were just sitting there. The rooms were very nice. For me, it was small, but for someone like my mother, it would be fine. The dining room had a cafeteria feel. There was nothing cozy about where they ate. It was big, there were a lot of people there, and it was kind of cold. They had a basic price, but they charge extra for every little thing they do.

Provider Response

We always love hearing about the wonderful experiences our customers have at our facilities. Thank you so much for the kind words.

May 20, 2014

By Caring84230650

I visited this facility

We visited Emeritus. The staff was very accommodating. They answered all our questions about what type of care might be needed and what their levels were. We thought that the 1-bedroom would be the most appropriate for Mom. The prices were reasonable. You had to bring your own furniture, and they have some kind of a starting fee or community fee. They had exercises, holiday activities, cards that you could play card games with, memory kinds of things, trips to the store and the bank, and field trips to visit places. It was very clean, and it seemed like it was well-staffed. Their monthly cost was less, but they didn't have the same amount of activities that this other one that was about a thousand dollars more a month would provide.

Provider Response

That is so great to hear, thanks for letting us know!

April 29, 2014

By Caring82404150

I visited this facility

Mom is currently at Emeritus at the Plaza. The place is very clean and very nice. The apartments are very nice. It was a rough start, to be honest, because they didn’t have any management in place, but they now have new management, and I have met them. They are re-briefing, and I think things now are on a better course. They went above and beyond to help get her settled because, at that time, it was an emergency for Mom to get to a facility. They are trying to do everything they can,and the people I have seen, the caregivers that I have seen, they are doing their jobs.

Provider Response

We appreciate you taking the time to leave us your valuable feedback.

April 21, 2014

By Sandra83269250

I visited this facility

Emeritus at The Plaza was too small and kind of depressing for me. However, the young lady who assisted me, she was absolutely superb! She was right on. After talking to me, she said that I may not be ready for this type of environment. She said I may need to be in a facility but not like this - totally dependent. This place seemed to be more for people who were physically and mentally challenged in some way. She said I may need to be in one where you can come and go. I appreciated her honesty and candidness. I just love her. She was very kind and absolutely wonderful. As a whole, based on my tour, I would give it a 4. It was because of her and how she made it what it was. The price was OK. The rooms were very small, which was a little downer. I like brightness, but this place just seemed to be kind of dark and drab. Also, it was small, and it was on a very busy street.

Provider Response

Wow, sounds like the staff went above and beyond. We are thrilled you received such exemplary care and attention.

April 11, 2014

By Jeff18

I visited this facility

Emeritus was very nice. It was beautiful, clean, and updated. The rooms were very fresh, and everything was set up for everybody's needs. It was amazing. The staff was very nice, and they had social activities, but I don't know what they were.

Provider Response

We always love hearing about the wonderful experiences our customers have at our facilities. Thank you so much for the kind words.

March 27, 2014

By Dean4

I visited this facility

The third one on my list I would take would be Emeritus. It was a little smaller and a little older. All of the facilities were adequate for what they're doing. I think they gave a little more type of service than the other, so they could deal with the people who were a little more ill. I would say the dining area was adequate. The rooms are a little smaller but very clean, adequate for the price that they charge. They're a little less pricey. The staff there was excellent, they're very friendly. They greet you as you go by. They just didn't stand around doing nothing. They were all busy doing things that needed to be done. They're all very friendly with the people living there. They knew all the names. They have a quite a few activities. There must have been 20 people doing bingo. One thing they didn't have there, they had a partial set up in a room but they didn't have a dedicated room just for exercising. They're trying to expand and improve on their own.

Provider Response

We appreciate you taking the time to leave your thoughts and feedback.

February 28, 2014

By Celeste1

I visited this facility

I went to Emeritus at the Plaza and the staff are very pleasant as well as they are very helpful. They do have activities and they have some outside performers to come and entertain the residents. They do board games too. Overall, it’s a very nice facility.

Provider Response

We love a good board game, too! Thanks for your feedback.

February 27, 2014

By Jeanne15

I visited this facility

The staff was friendly. We did see some rooms. They're are adequate and seemed fine. The dining room was nice and clean.

Provider Response

That is so great to hear, thanks for taking time out of your day to leave us this valuable feedback.

February 24, 2014

By Linda71165350

I visited this facility

The staff at Emeritus at the Plaza are very, very friendly. The facility was clean. It was nice, but there were two floors which I think would not be suitable for a senior who gets confused as that would make them more confused. The dining area was a little dark, but all in all I'd say it was okay.

Provider Response

Thank you for taking the time to leave your feedback. We will take note of the issues you cite and look into them further.

January 31, 2014

By Audrey10

I visited this facility

The room that mom is in at Emeritus at the Plaza is very nice. It has a kitchen and it's larger than most of the places that I've looked at. The facility is very nice and everybody has been great. The staff are very nice and always acknowledging you and calling you by name. The only thing that I could probably say that needs improvement for them is to make the food better.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

January 23, 2014

By Barbara77450950

I visited this facility

Emeritus at The Plaza was very nice. Everything was there in terms of the activities, the dining room was nice, and it was clean. It's a good facility. The staff was very friendly and they knew everybody by their names. The residents all seemed happy.

Provider Response

That is so great to hear, thanks for letting us know!

December 29, 2013

By Grace16

I visited this facility

The staff at Emeritus at Plaza are very good when we visited the facility. The apartments are very nice although they are a little bit small, but they are very clean. The people there are very friendly. We were able to eat there and the food is good. Their dining room is very nice. They took us on a tour and we saw activities for the residents. They play puzzles and they have art rooms.

Provider Response

That is so great to hear, thanks for letting us know!

December 23, 2013

By S.A.

I visited this facility

Emeritus at The Plaza seemed to give good level of care for the people who live there. My mother is at least three years away from needing this type of facility but we're looking ahead of time just to see what the options are. Nevertheless, this facility is on our list. The place was nice and their price was about average. They also served great food. Their meals seemed to be very healthy and well made. They have interesting variety of food. I believe also that you can get seconds if you wanted more, but their portions were just right. Regarding activities, there seemed to be plenty of things to do there. They did have a bus that takes them to different places for field trips. They described it as a cruise ship on land, which I like the analogy of, to get the residents out of their homes. The whole point is not for you to stay in your room, you go out and do things and get some socialization. They also have a very nice library too. The staff was knowledgeable, very professional and very empathetic. The lady who took us around even suggested that we come back for an unscheduled visit to see how they run on a regular basis.

Provider Response

We always love hearing about the wonderful experiences our customers have at our facilities. Thank you so much for the kind words.

November 26, 2013

By Sven

I visited this facility

I visited Emeritus at The Plaza. It was a nice facility. The ambience of this place was welcoming. I like their staff. They were nice. Their rooms were nice as well.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

October 25, 2013

By Momma2

I visited this facility

i loved this place everyone was so nice and the activity director was wonderful going above to make my mom very happy .

Provider Response

Your sweet words just brightened our day, thanks for sharing them with us!

October 04, 2013

By Caring71498350

I visited this facility

Emeritus was a nice community for old folks to live. It had a beautiful and clean surrounding.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

September 22, 2013

By Kathy70153650

I visited this facility

I liked Emeritus. It was a nice, clean and large facility and it was within our price range. Everyone seemed nice and friendly enough. The people looked well cared for. The rooms were also nice and fairly big. I was not able to eat there, but I was able to see their menu and it looked good. They had activities for the residents. However, it was far from me.

Provider Response

We always love hearing about the wonderful experiences our customers have at our facilities. Thank you so much for the kind words.

September 11, 2013

By Caring1212

I visited this facility

My father-in-law was at Emeritus at The Plaza. We chose it because it was closer to home. His room was exceptional in size. The workers were friendly and they took care of the residents well. It was very clean and the food was fine. I would recommend this facility to other people.

Provider Response

We always love hearing about the wonderful experiences our customers have at our facilities. Thank you so much for the kind words.

August 27, 2013

By Fille Aimante

I visited this facility

My visit with Emeritus at The Plaza was very nice. I like it. In fact, I'm still working on trying to get my mother to get into that facility. They have two types of rooms, which are quite nice. They have single and studio apartments. Their studio apartments have a small sitting area. We also checked the dining room, which was nice too. It was roomy and it opened up to a lovely veranda. They have a little social club that was going on there everyday, from card games, board games, etc. They also have a reading club. They have a van that would take the residents to the supermarket or to the hospital if need be. I was pleased with what I saw in Emeritus and I would recommend this place definitely.

Provider Response

That is so great to hear, thanks for letting us know!

July 23, 2013

By Rosemarie4

I visited this facility

I wouldn't even consider Emeritus. I've been there twice. It's dark, the staff doesn't care who comes in, you just sign in. the rooms are so much smaller. My friend's mother who was there, they're supposed to clean the room but she has to go in and pick up after her mother. We had lunch there when we looked at it and the portions were so small we were hungry afterwards.

Provider Response

We are sorry to hear you had a less than optimal experience at Avamere at Cheyenne. We are here to help. We are happy to take a closer look at this for you. To route your request in the most efficient way, please fill out our brief intake form on our website. Alternately, you can call us directly. Should you need anything else at this time, please do not hesitate to message us. Thank you.

July 12, 2013

By Trisha3

I visited this facility

We decided to put my mother in a place where it is warm, that's why we chose Emeritus at The Plaza in Las Vegas. Also their price is something that we could afford. The facility is very nice. My mom wasn't really crazy about going but when we drove her over there and she met everyone, she really likes it there. She also likes her room. She has a lot of people to talk to, she gets to walk everyday and there's always something to do. At one time, she wrote to me that they were making brownies. She is very happy there. Also their staff is really nice. Their dining room is spacious. I thought it is very good. It looks like everybody has a place in their dining room. Staff would wait on them and bring them their food. However, my mom always tells me that the staff was really busy and kind of short-handed. My mom says they're kind of understaffed. This is something they need to improve on.

Provider Response

That is so great to hear, thanks for letting us know!

June 22, 2013

By Donna18

I visited this facility

I just don't like Emeritus at The Plaza. It had an odor in every place I went. Also it seemed like nobody was moving and the residents were just sort of up against the wall in wheelchairs. It reminded me of a nursing home and I thought my mother would get extremely depressed here. There was only one area where she can walk around but it was very small. They only had a very small place outside to sit, but they weren't comfortable chairs, it was just like a slotted bench. The staff were extremely nice and helpful though, but they need to improve on the atmosphere, not make it appear like it's a nursing home, it's not a happy place.

Provider Response

We appreciate you taking the time to alert us to the negative experience you had at our facility. We are happy to take a closer look at this for you. To route your request in the most efficient way, please fill out our brief intake form on our website. Alternately, you can call us directly. Should you need anything else at this time, please do not hesitate to message us. Thank you.

See all Assisted Living reviews (53)

Independent Living Reviews for Avamere at Cheyenne

July 05, 2018

By Sylvia

I visited this facility

Brookdale Cheyenne was good, very clean, and looked like a lot of the other communities. The staff member who assisted me was very good, gave me a lot of information, and answered my different questions. She was very honest with me, which I appreciated. There were more people in wheelchairs and walkers, so it made me feel like it was more for people older than me. It didn't feel to me that the people were as active.

Provider Response

We appreciate you taking the time to leave your feedback. Should you need further assistance, please fill out our convenient online form.

July 17, 2017

By PJ

I visited this facility

I saw the independent living at Brookdale, but I didn't like it, I wasn't comfortable. The whole set up was not right. The staff were nice people. The physical layout was not particularly pleasing, it's cheap-looking and cheap-feeling to me, but the staff did their best with what they had to work with. The place did seem pretty clean. They should paint the place in better colors and put some carpet in to make it look nice and create a homier atmosphere.

Provider Response

We are sorry to hear about your negative experience. We're here to help. You can fill out a brief intake form here. Alternately, you can call us directly.

September 01, 2016

By Rena524087

I am/was a resident of this facility

I moved into Brookdale. I liked talking to the people that I met on the phone and then in person. Pricing is not ridiculous and is the same as in the ridiculously priced places. The staff is terrific and very friendly. They have bingo everyday, a book club, and entertainment on Sundays. It’s very, very pleasant.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

December 28, 2015

By Judy117519350

I visited this facility

Brookdale Cheyenne is one of the few communities here in Las Vegas that claims they do a Medicaid rollover. My mother-in-law is kind of strapped and has limited means with her social security. This place offers assistance, like a loan, where the elderly can apply for Medicaid and Medicaid will be able to cover the expenses, which is nice. The rooms look cute. She has a little kitchenette, a little fridge, a little stove top/electric burner, a sink, and stuff like that. I like that her medications are behind a locked cabinet, and she has access to the key, so not anybody can just come in and take her medication. It's locked but in her room. The bathroom has a walk-in shower with a bench.She doesn’t have to lift her leg up to go into the shower because it's all flat, which is great. The room and bathroom are roomy. I spoke to the manager who was very nice and helpful, but when my mother-in-law and husband went to tour the facility, they didn't have the opportunity to tour with her. It was her assistant, but she was just as helpful and able to answer a lot of questions. They did show me the calendar where all the activities were listed, so they do have an agenda, which is great.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

September 29, 2015

By Pat112609450

I visited this facility

Unfortunately when I pulled in, I did not notice there were two different Brookdales right there, and I went into the rehab facility first. When I went in, I told them who I was and that I had a one o'clock appointment, and a lady came out and asked who the patient was. I said, "I am not a patient, I am looking for independent living," and she said, "Oh, you are in the wrong building." They may want to make a larger sign that points out the difference in the two of them for people like me. It's in a much better location. It's on a very busy street, but when you are inside the building, like in the meeting room where they had me, you can't hear the traffic outside at all. It was very stuffy, and when I went to see the unit, none of the windows that I saw in the unit could you open to get in fresh air if you wanted to. The only place for the residents to sit outside was right by the front door or on the second floor where there was a sitting area, but everybody that was out there was falling asleep in their wheelchairs or with their walkers. It was way too warm to be comfortable. The people who took you around were very nice, but they appeared very rushed. I definitely was rushed, but they were very accommodating.

Provider Response

Thank you for taking the time to let us know.

March 27, 2014

By Kenneth12

I visited this facility

Emeritus was the best one for me. People were really nice, the facility was very clean, and they offer a lot of things you would need. I thought it was perfect. Mom will have her own little apartment, and that's all she needed. This is where I wanted her to go when we finally have to have her go because she can still be independent. She would have friends. She's lacking activities. It would have been the perfect spot, and she would have been safe. It was a safe environment, which is what we're concerned about. But we just couldn't get her to go. The staff was really nice and helpful. They called me and asked how they could help so we can get her to come and look at the place. It was perfect. I was impressed by how clean it was. The way they set up the meals, with a restaurant atmosphere, that was great. The food was good. They invite families to come in and spend time. I like the flexible menu they had. There was a variety of choices, not just one thing. Just like a restaurant. The residents that were there were really nice. They have bingo all the time, they go to shopping, to movies, they had a pool, a salon, and they have transportation and go out on field trips. You don't have to go if you don't want to. But you can sign up for anything during the week that they do. And the price wasn't bad.

Provider Response

Kenneth, we appreciate taking the time to leave a thoughtful review with great information and feedback. Have a lovely day!

March 26, 2014

By Caring76730050

I visited this facility

All the people who I came in contact with at Emeritus were fine. The young lady who took me around the tour was very nice. It looked very clean and it was nice. I didn't see much action with people around. They claim that there's so much to do, and they all claim that. I guess I was expecting something different. I think I saw one group of people playing cards, and that was all the activity I saw of people moving about. I can't say they don't have other activities because they most surely say they do. All of the units don't have big apartments. They're all fairly small. I noticed that what they didn't have was an outdoor area where you could just go outside to sit. The only thing I saw was a large veranda on the second floor where you could go out and sit. But it's a lovely place.

Provider Response

Thank you for taking the time to leave your feedback. That is great to hear you had such a wonderful experience.

September 25, 2013

By Edward11

I visited this facility

The staff at Emeritus at the Plaza are very friendly and I was very impressed with them. The food was okay. Facility-wise I'm not sure because the place is out there with no neighborhood. I was told that there was going to be a tour, but then when I asked about it they said it has already taken place.

Provider Response

Wow, sounds like the staff went above and beyond. We are thrilled you received such exemplary care and attention.

August 14, 2013

By Caring0806131

I visited this facility

They have senior living; it goes up to assisted living, with several stages of care giving. It is older and not quite as nice as the other one we visited for my father. Food was not quite as good.

Provider Response

Your sweet words just brightened our day, thanks for sharing them with us!

June 26, 2013

By caring010623

I visited this facility

Emeritus was nice and clean. I was able to tour a unit, everything was explained to me and the rooms were adequate and of different types. The staff was very open and accommodating.

Provider Response

That is so great to hear, thanks for letting us know!

May 22, 2013

By Caring9836

I visited this facility

Emeritus is extremely nice, but extremely expensive. It's all a la carte with different levels of care. Every level you go up gets more expensive.

Provider Response

That is so great to hear, thanks for letting us know!

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Services and Amenities of Avamere at Cheyenne

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Minimum Age: 50
Pets: Yes

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Avamere at Cheyenne is a senior living provider in Las Vegas, Nevada that offers residents Assisted Living, Independent Living, and Continuing Care Communities. Contact Avamere at Cheyenne for more details on services and rates.

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