Hillcrest Shadow Lake

I went for my 20 min. Visit today, which is every two weeks! My mom was so over medicated that she could not keep her eyes open. When I moved her closer to the window, the staff that was hovering outside the visitation room, came in and scolded me! They were intrusive and disrespectful. They make it very difficult to be a part of my mother’s care! I have yet to see her room after a month! We are both fully vaccinated and wore masks! This was a very uncomfortable visit and I don’t have any trust that it will get better! All of this is after the lies and deceit over her medical care! When confronted about inaccuracies, I was told they could not talk to me about her health care since I was not the POA. I had cared for her for 16 months prior to this and was never restricted in any capacity for being her advocate! Now I am striped of any meaningful contact. In addition the medical director is an DO, not a MD, with no geriatric training. The APRNs are the ones who have direct patient contact and Kari her APRN was disrespectful and unprofessional as was Vanessa the Social worker. She was the one who enacted the POA and will only communicate with my brother, who hasn’t seen my mom for 18 months. Please pray for my mother!

My wife was in Hillcrest Shadow Lake for almost 5 years until her passing. Anyone can complain about anything but I found the direct staff (nurses and techs) to be caring and loving and focused on doing their best for my wife. Management, housekeeping, food services and the recreation staff at HSL were all focused on doing their best. If I again had to choose a place for a loved one I would not hesitate to choose HSL. No place is perfect but I am glad my wife was there and strongly believe she received the care she needed from loving people who had her best interests at heart.

Hillcrest Shadow Lake is excellent. They’re doing an excellent job and we couldn't be more pleased. It's clean, large, and the staff is all around. I can't say enough good things about it. I couldn't have picked a more pleasant place for my friend. I'm just so pleased she's there and I couldn't think of a nicer environment.

Hillcrest was vibrant, and it’s like a resort. They have a full theater and another big room that they use for activity for people that come. There’s a university that comes twice a month with programs. It’s not as expensive as some of the others I’ve looked at. The girl that I have been working with has been very cordial and helpful.