$1,663
Hillcrest Health & Rehab
1702 Hillcrest Drive, Bellevue, NE 68005
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Reviews of Hillcrest Health & Rehab in Bellevue, Nebraska
2.82
(29 reviews)
Facility
2.6
Staff
2.5
Food
2.6
Activities
2.5
Value
2.2
Marty
1
|
February 6, 2024
Dangerous place to have a loved one go.. Nothing is ever on time, meals, rehab, MEDICATION....staff non responsive to majority of calls (bathroom etc)..should be illegal to operate this way!
Ron Frank
1
|
October 25, 2023
Terribly understaffed and not at all competent. My mother-in-law went nearly two days without her insulin because 'the nurse didn't have orders for it.' Without my wife asking about it (which seemed to anger the nurse/tech, mother-in-law would have a diabetic crisis. Blood sugar was 412 on the second day before they finally provided her meal tim insulin. The place is a typical medical money grab scam and should be closely investigated by the state. We DO NOT reccomend this facility for any reason.
how does this place stay open
1
|
May 8, 2023
Rooms are in dire need of a remodel. Plumbing in the rooms absolutely disgusting. Some of the staff is friendly, some never speak. My complaint is not with the activities. They truly engage with their patients and encourage them to participate in the daily activities which was key for my loved one that spent months there. My complaint with this place I was with the cleaning crew, some of the nurses, some of the cna’s, food service/dietitians and the laundry department. My family member was there for a significant stay. The rehabilitation for my family member was very good. I sat thru several sessions and they worked with my family member with care and patience. The cleaning crew borders between awful and horrible. Food spilled on my family members carpet for more than a couple of days and I had to call to get it cleaned. His wheelchair with food that had been on there for more than a day or two. His tray with old hardened food on it when when feeding himself he dropped food. The laundry facilities are either overwhelmed, overworked or just don’t care. Clothes in his closet were not his or clothes that was his missing even tho his name was in there. Blankets and throws missing causing me to have to search rooms next or near his for his blankets!! Even tho I had sent a note to the social worker with a response it would be taken care of, many times I feel it fell on deaf ears. It’s glaring obvious that the nursing staff is either overwhelmed, overworked or doing the minimal to get by. My family member was stroke victim. Unable to get to the restroom alone. He wore diapers. As undignified that is, asking to be put on the toilet because you need to go to the bathroom , falls a very large majority of the time on deaf ears. My family member had an ongoing extremely large chapping/sores from sitting in their own feces or urine. Upon me asking for my family member to be put on the toilet I was barked back, he’s pooped already today. People do have bowel movements more than once a day. Clearly, they didn’t want to take the time to get him out of his wheel chair and on to the toilet and wait for them to get done. Some nurses/cna’s standing around talking/visiting with each other when they could be attending the residents doing anything. How hard is it to ask.. is there something I can get for you or do for you? Last.. the price per month there is pretty pricey. Not very often when visiting did I see beef being offered for lunches or dinner. Chicken quite often. Tuna sandwiches?? I expected more. When we picked this place for our family member, the rating was 5 star. This definitely is not a 5 star facility. In addition, my family member became sick while there. So sick he needed to go to the hospital. He waited 12 hours to be transported. Being elderly that was the start of his decline, and he ended up passing. This facility is a for profit facility and it’s easy to see that is the case. I suggest if your looking for a place to put your love one especially for long term care, look elsewhere.. not here.
BGoodwin
5
|
April 8, 2023
The staff is the best. Everyone says "Hi". PT and OT are off the charts "Great". The Administrator, Maintenace, Food staff, Cna's, Nurses, Nurse Practitioner and everyone else are great. No one will tell you "that is not my patient". They all help. The only down side is no lemons in the water up front and the popcorn machine in the Coke room is gone. Also 2 great breakfast sandwiches, a bagel and 4 drinks for $12. Are you kidding me? One more thing. The Easter Bunny today and the pets they bring around. really liven up the place. They deserve 10 stars.
MJ
5
|
February 2, 2023
My dad was in Hillcrest Health & Rehab. Their staff was excellent and the facility itself was older. It was clean, it just was kind of depressing, I understand the colors, it's just the wear and tear. But the staff itself and the treatment he received were excellent. The nurses were very receptive and they were aware of what he needed and made sure he got it, they always answered my questions when I asked. The food was ok, he ate it. There just wasn't a lot of variety, which is not surprising in a skilled nursing facility. He had about 4 to 5 items he could look at every day. It's just when you're there 20 days and you see the same 4-5 items for the whole time, that's the only thing I had to say about that, but it was good food. He did OT and PT twice a week, and there was a puzzle set out on a table, that was about the only activity I saw. Everything in the facility was well-ordered.
baskania
1
|
September 19, 2022
It is so hard to breakdown all the problems and inadequacies in professional and caring commitment I received (I only got out two days ago). The previous comments on nursing lights, changing beds, etc are very true. The aids were terrible. I asked for pain medicine and waited two hours. Called front to complain and the nurse and aid ended up in my. The problem was the aid didn't tell the nurse I asked for pain medication - "She Forgot" to let the nurse know this which caused the nurse getting her behind chewed out for not getting the medication. It wasn't the nurse but the aid who made the mistake. The aids make the nurses look bad. There is no encouragement to socialize with other patients. I will say that the meals were wonderful. The chief made yummy specials at night. Of course, the aids never got the orders right. Forgot drink, silverware, etc. I was told if you don't want to die stay away from Hillcrest. From personal experience that is a true statement. I can't believe they are still funded my Medicare - or are they running the facility as Medicare calls an Award Winning Facility.
orebelle
5
|
August 10, 2022
My mother in law fell and broke her ankle her care and therapy at Hillcrest was excellent. She is now in the memory unit and they are doing an excellent job of taking care of her. She is doing amazingly well. She is getting all of her needs met and then some. Plus they have tons of activities - planting flowers, coloring, bead work, playing cards, out of facility adventures such as going for a drive and ice cream just to name a few and they encourage the residents to get involved. They make get her meals, do her cleaning, laundry , take care of her bathing and anything else she needs. The rooms are small but large enough to accomodate 2 big chairs, a table and chair, small hutch, bed, nightstand and they have a large closet and they have a large window which is awesome. The staff is caring, kind and considerate of all the residents. the know what the residents need, know where the resident is and are constantly communicating with them. We could not ask for better!
Kate 21
1
|
February 8, 2022
My mom was excited to get out of the hospital and go somewhere else more comfortable. She is begging to go back to the hospital after being at Hillcrest. The nurses are not friendly and have no compassion towards the patients. When she pushes the call button, they finally come in an hour later and walk in and say “ what now”. She has been there for a month and they have not given her a bath. They just wipe her down with a wash cloth in bed. They just leave her in the bed and never put her in a chair, so she’s in a lot of pain. I’m not sure how this place is still open. She has gotten worse instead of better being there.
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Services and Amenities of Hillcrest Health & Rehab in Bellevue, Nebraska
General
- Resident Capacity: 135
Medicare
Health
3.0
Overall
3.0
Quality
4.0
Staff
4.0
About Hillcrest Health & Rehab in Bellevue, Nebraska
Since 1967, Hillcrest Health and Rehab has been one of the premier providers of senior care services. In the early 90s, we led the way in developing post-acute care services and have since helped thousands of aging adults transition from hospital to home. Hosting an array of therapies including physical, occupational, speech and aquatic, our 10,000-square-foot rehab pavillion is the largest in the region. By providing all of these services on-site, we are able to help you recover and return home faster following surgery, illness or injury. To provide consistent and reliable care, we have our own team of therapists, not a contracted third-party therapy company.
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