After living here for awhile I would like to see bettter communication amongst everyone because if the residents don’t know they may not attend an activity. At Highgate when my son and daughter walked through the door they were greeted with friendly faces and the other residents looked very happy and that’s why we chose Highgate. I find that all the caregivers I have treat me with respect and go above and beyond their job duties. All the care partners know my name and approach me with a smile and I appreciate that. Some new care partners seem to need possibly longer training or just a review of there training. I am happy that we chose Highgate because if I want to stay in my apartment I can, if I want to go to an activity I can do that to. I like the new hours in dining and can go when I want to. I also enjoy the company and good conversation that happens between myself and other residents when dining at Highgate.
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Reviews of Highgate at Billings
Assisted Living Reviews for Highgate at Billings
September 05, 2018
I am/was a resident of this facility
September 05, 2018
I am a friend or relative of a current/past resident
We think the food is marvelous though I sometimes think that the service is a little slow. I think that living here is a real security and I feel safe. We have been here just over a year and both have adjusted to the environment very well.
September 05, 2018
I am/was a resident of this facility
Highgate is not home, but being my second home, it has nicer rooms, great food, & all the caregivers are extremely kind and loving. It is my feeling that the caregivers are not here just for the job, but to make our twilight years as enjoyable as possible. Also, my family has always felt welcomed anytime they come to Highgate.
September 05, 2018
I am a friend or relative of a current/past resident
Staff shows genuine caring and concern. Good information flow between staff and family of residents. When problems are surfaced, they are resolved quickly. Great place to have my parents.
July 07, 2018
I am a friend or relative of a current/past resident
I love Highgate and feel forever grateful to this community for helping my dad when he needed it. My dad needed help immediately, and I was out of the state. Thankfully, someone at the hospital suggested we try Highgate, and I'm so glad we did. My dad was independent and free-spirited, but he needed a lot of care. Wendy, the director, is amazing. She took the time to really understand our situation and to make sure my dad got exactly what he needed. The staff clearly takes a lot of pride in their work and were great at touching base, providing ideas, and helping in every way. When I was able to fly into Billings, I immediately knew that my dad was in the right place! Each day they provide structured activities that both the residents and the staff enjoy together. Some residents brought their pets which cheered up the whole group. My dad had friends and family visit almost daily, and they were kindly welcomed into the community and even fed if they were hungry. The atmosphere was calm, warm, and welcoming. When it was time for my dad to go on hospice, Wendy and staff were tremendously helpful in the process. Highgate is worth every penny. It is so important to know your loved one is in such an excellent place.
January 15, 2018
I am a friend or relative of a current/past resident
Highgate is the perfect place for my grandmother. She receives exceptional care from the staff. Everyone there is welcoming and willing to help out in any way. I'm so thankful that we chose Highgate for her to call home.
January 02, 2018
I am a friend or relative of a current/past resident
Finding a place for mom was a daunting task. Not only were we adjusting to the idea of Mom needing daily care, we also didn't have the luxury of taking a few months to make a decision. Even tho I felt relatively good about my decision from the start, I was reassured the moment my Mom was greeted the day she moved in. And now, six months later, not only am I very happy with Highgate, my Mom is happy too. I honestly don't have a single concern about my Mom's safety or well-being.
December 18, 2017
I am a friend or relative of a current/past resident
Our mother is thriving at Highgate. She used to just sit at home and watch tv. Now she is playing Bingo and going to other activities that are provided to the Highgate residents. The staff is so polite and helpful. Moving mom into Highgate has been so good for her. We wish we would have made the move sooner.
December 13, 2017
I am a friend or relative of a current/past resident
My mom has been a resident for approximately 1 1/2 years. She has made many friends there and is looking and feeling better. The staff has been wonderful to her. I'm really glad we chose Highgate. It's the perfect place for Mom.
December 11, 2017
I am a friend or relative of a current/past resident
The staff is very friendly. The facility is always clean.
December 07, 2017
I am a friend or relative of a current/past resident
My parents have been here almost 9 months. They have adjusted well and the staff is caring and informative.
November 08, 2017
I visited this facility
The staff was very courteous and helpful. Also during my visit I noticed the cleanliness of the building and fun activities that were going on for the residents.
September 11, 2017
I am a friend or relative of a current/past resident
My mom has been at Highgate for about a year and I am so happy with our decision for her to live there. The staff is so caring, friendly and nice. They often they go far out of their way to make her comfortable and safe. This allows me to feel at ease that she is well taken care of and know that they will notify me of anything that comes up but they will also help in that situation knowing I can't always be there. The staff is flexible and can make changes to her care plan depending on how she is doing at the time. There are interesting, fun and different activities for my mom to participate in if she chooses. I absolutely recommend Highgate!
September 09, 2017
I am a friend or relative of a current/past resident
Everyone I have talked to and interacted with at Highgate Senior Living has been very nice, caring, and understanding. They listened to my family's particular situation and worked to make the transition for my mom as stress-free as possible. They answered all of my questions, even when I asked them several times.
August 11, 2017
I am/was a resident of this facility
We do not have a five star restaurant, but the food is getting better.
Renee is special and treats everyone the same.
The backyard needs attention.
Otherwise, I really like this place.
July 19, 2016
I am a friend or relative of resident
In Sept. 2015, we moved my mother into Highgate. She had been depressed, not eating well and sleeping about 24 hours/day. After 2 weeks at Highgate, she was back to eating well and socializing to some extent. Because of the staff, she became more active and sleeping less. She broke her hip in Dec. 2015, rehabed for 6 weeks with her motivation being to get back to Highgate. She is currently thriving and getting stronger everyday. Now she is smiling constantly, feeling well and very active. Her medications are administered correctly and she looks forward to each day. I attribute this to the well prepared meals, proper medication, a well planned activities program, and a smiling staff everywhere you look.
July 09, 2016
I visited this facility
My 90 year old parents have lived at Highgate for the past year after several years in an assisted living facility in another part of Montana and for the past 3 years in another facility in Billings. The memory loss of Mom requires more nursing attention, whereas my father's physical ailments, ie arthritis, continence, and other issues have also required increased attention. Highgate's staff has met the challenges. Biggest complaint is that the food is too institutional - more vairety and less pasta and fish would be appreciated.
June 10, 2016
I am a friend or relative of resident
Excellent staff who genuinely care about the residents. The food, however, could be better tasting and more varied. Too many meals are casserole type meals that rely too heavily on pasta & hamburger filled in with canned peas, green beans, & corn. It's sad when one has to use ketchup to add flavor to the dish. Recommend they vary the vegetables & entres more & use more herbs & spices to flavor the menu items.
January 01, 2016
I visited this facility
HIghgate was very nice. They had a swimming pool, and you could go and come as you please. There were very nice, brand-new rooms that have been there just a year or two, and they clean your room once a week. They're all on the ground level, so each apartment had a door to the outside for your dog or a cat or whatever because they allow pets.
December 10, 2015
I am a friend or relative of resident
My dear mother moved into Highgate a year ago from another facility in Montana to be closer to family. The past year has been a wonderful and rewarding year for my mom. The staff at Highgate has treated her with so much compassion and care...words can not express what this means to us as a family. I know if I have any concerns or questions they will be dealt with quickly and with understanding. I enjoy going to Highgate to visit mom and have them share with me a personal observation they made while being involved with her and the activities at Highgate. Mom is always telling me...."this is a great place to live and everyone is so kind". To us, that says it all!
September 29, 2015
I am a friend or relative of resident
I moved my mom to Highgate Senior Living from another facility and I am so glad I did. I have peace of mind knowing that the staff genuinely care about Mom's well being. Rather than treat her as an inconvenience, which is what I felt at the first place, they show kindness, concern and compassion. I never hesitate to call with questions because I know they encourage open communication. That to me is so important. Very satisfied!!
Provider Response
Thank you for your kind review.
July 01, 2013
I am a friend or relative of resident
My grandma has lived at Highgate for a couple of years now. She is mostly independent and doesn't require a great deal of care - but the few times she has needed help our family has been impressed! I am always so happy to see how many friends she has made and how busy her "social" life is at the age of 91. Their seems to ALWAYS be activities going on! She loves going down to 3 meals a day and sitting with her "table mates" as she calls them! She always comments about how good the food is and we've enjoyed going to "Family Nights" and enjoying the food too! The care staff, front desk, managers - everyone seems dialed in on what's happening around there. Most everyone knows me by my first name -- it's a warm and welcoming place, smells good, and feels cheery. We are blessed to have my grandma there!
October 29, 2012
I visited this facility
The facilities are excellent. The outside is especially well kept with plenty of trees and a nice, fresh cut lawn. When I first walked in, I was wary of what to expect. I have been to other nursing homes and they are a very somber, depressing atmosphere. There was a noticeable difference at Highgate. I immediately noticed a game night activity of some sort going on with a lot of seniors participating. The gentleman I talked to about WWII said (off record) that he actually enjoyed the place sometimes. He is completely coherent but unable to talk full care of himself. He said the staff was helpful and friendly. I couldnt agree more as a passerby. The staff was excellent, the facilities looked great, and the atmosphere was upbeat. My great grandmother was also here for a period of time. She was not as coherent, but still seemed well taken care of. Every time I dropped by for a random visit she was in great condition as far as cleanliness and attitude. Thanks, Highgate. Keep up the great work.
Memory Care Reviews for Highgate at Billings
December 16, 2016
I am a friend or relative of a current/past resident
Our Mom went into Highgate with moderate Alzheimer's in November 2015. There was a lot of turmoil from family members that were trying to interfere in the process of the doctor's diagnosis. Highgate was well aware of the problems and communicated with us on a regular basis when her care was being interfered with. They kept her safe and secure and helped us take a huge load off our minds until our guardianship hearing was scheduled and decisions made in support of our petition. They are very professional, but also treat the residents like very well known acquaintances, knowing their likes and dislikes. We also like that the cottage section is so nicely decorated and the residents there seem happy as well, as eventually our mother will need to be moved at some time. Being assured that they are watching that she doesn't take off out the door, re-direct the things that she seems to obsess on and taking that care on for us makes all the difference.
October 23, 2016
I am a friend or relative of a current/past resident
We were very pleased with Highgate Senior Living Memory Care Cottages. There was always a caregiver close by who would assist with the issue at the moment. Our family member had a bright, cheerful room. Unfortunately, he suffered a severe stroke and was confined to his bed for most of his stay at Highgate, but the staff were diligent in caring for him at all times. We are very fortunate that he was able to get a room in the Memory Care unit after being in another facility for a few years. The service and food there in no way matches that of Highgate. We are appreciative of everything that was done.
About Highgate at Billings
Located in south-central Montana, Highgate at Billings offers assisted living at The Manor and memory care at The Cottage. This senior living community is near shopping, banking and medical facilities, and has a park right across the street. At The Manor, assisted living residents mingle with family and friends in the fireside lounge, play cards and sip coffee in The Bistro, watch a movie in the theater, or participate in activities in the day or evening. For those affected by Alzheimers or other forms of dementia, The Cottage is a separate and secure residence with highly trained care partners
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