The Quarters at Des Peres
13230 Manchester Road, Des Peres, MO 63131
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$10,000
Reviews of The Quarters at Des Peres in Des Peres, Missouri
2.89
(28 reviews)
Facility
2.4
Staff
2.2
Food
2.1
Activities
2.3
Value
2.2
Caregiver
1
|
December 19, 2023
My parent was transferred here to receive rehab services. She got worse while she was here due to neglect and medical errors. Medications were not given for days after admission and when they were given, they were given at the wrong times. Night meds causing sedation were given at 4 pm. Food was placed across the room where my mom could not access it and she was never brought to the dining room or taken to activities. Instead of therapy, my mom was left in bed all day with no pants on. Her vital signs were not taken and when done at our request, the doctor was not notified of critically high blood pressure. She ended up back in the hospital within a week. Other resident's doors were left open while they changed their soiled pants and others were left at the nursing station unsupervised with their clothes falling off. While my mom was in the hospital we were told to come and get her belongings which they had packed up and many items were missing.
jbay
1
|
November 26, 2023
My mother was a resident for 2 weeks and the conditions and staff were awful. When we arrived the lobby and hallways had a foul odor. Her room was not cleaned before we arrived with trash on the floor and gouges in the drywall. The response time for CNAs or Nurses to the room was on average more than an hour. They never changed her clothes or got her out of bed. The staff's attitude was lazy and unpleasant. Staff had headphones on and were watching movies on their phone during their shifts. They openly complained at the nurses station how unhappy they were with their jobs and with management. We never were called to have a Care Plan meeting with staff. We left messages for social work and the director of nursing with NO return calls. The Business Manager was responsive and helpful with information on insurance coverage.The food was inedible and was often served two hour late. I do not recommend putting ANYONE in the Quarters for any length of time.
Jediah
1
|
August 7, 2023
My family member was admitted to Quarters on May 5, 2023. She had an open surgical wound on her ankle, nurses were instructed to clean it daily to prevent infection. On May 23rd my aunt called me complaining of excruciating pain from ankle. She informed me nurses had not cleaned her ankle in a week and nurses were ignoring her cries. I called Quarters spoke with Lindsey, administrator, Judea, Social Worker and Lakeisha, assistant director of nursing. Lakeisha (ADON) told me the Wound nurse had quit and apologized for the lack of care. Still, bandage on foot was not changed until 2 days later on May 25, at which time Lakeisha adamantly assured me that ankle was in good health. On May 29th a nurse from Quarter called me alarmed by condition of aunts ankle, she said it was severely infected, her instructions were to changed bandage. She immediately had aunt transferred to ER, doctors discovered the infection had destroyed tissue and bone. Aunt underwent emergency amputation. WARNING DO NOT PUT YOUR LOVE ONE HERE. THIS PLACE NEEDS TO BE SHUT DOWN (ASAP).
Jennifer Carol
1
|
June 16, 2023
Do not take your family members here or send them here. This place mistreated my Mom. We had to go get her she was only here for rehab. They only did 1 day of rehab when they were supposed to do it daily. They left her in the bathroom and did not give her pain meds or breathing treatments on time. She called me many times unable to breathe. If you love your loved one do not send them to this place. Check reviews first of all nursing homes before allowing your family to go there. When we went to get her out they weren't going to let her leave with oxygen. I told them I wasn't leaving without her. They let her leave with an oxygen tankard I took it back 2 days later. They wouldn't answer my Mom's call light either.
Shorva
1
|
February 20, 2023
Do not send your loved one here. I was POA for mine. She needed help feeding herself and she is gluten free. She rarely got help eating as proven by food and drinks all over the floor that often stayed for days. I posted a note in her room that said she needed help eating and was gluten free and still had aids and nurses say they did not know. Therefore when she ate gluten she had intestinal issues. She lost 25 pounds in the month she was there. The worst was her catheter bag was bloody and the nurses and physician assistant said it was probably a bladder infection. It got bloodier and several days later I told them something had to be done now. Finally they called 911 and EMT told me I did not need their approval to call them but I did not know that. She ended up in hospital for 2 weeks with Kidney infection not bladder. I have numerous photos to document the bloody catheter bag and dirty room. I do not want anyone else to suffer like she did.
really disappointed
1
|
June 17, 2021
When you walk through the doors to where the patient rooms are there is an over powering smell of urine. My loved one was a patient for about 2 weeks and never once got a meal that was warm-it came cold every time. The nurses mixed up patients medications and were not caring or compassionate. I would never recommend this place to anyone!! I will say my loved one was happy with the physical therapy and occupational therapy staff and that's it.
paplein
5
|
January 20, 2021
As I was totally out of it with combined covid 19 and shingles I had no choice in where I would be cared for, I was impressed with the exceptional care given by the staff. They did their best to fulfill my needs. Names that come to mind are Julie for speech,Chase for Physical, and best of all, Mi-Mi, my personal nurse. I would only suggest that each nurse have a distinct name tag with their first name only.Its hard enough to remember your own name after this traumatic episode.
Janae Hairston
1
|
June 24, 2020
I questioned whether or not to send my father here after reading the reviews but due to COVID this was our only option. BIG MISTAKE! The social worker called us one time, the other time she was called and was totally unprepared and unprofessional. The social worker Lindsey literally huffed on the phone when asked a question! The nursing staff are also the same. Long call light response times and they neglected to get residents up for Fathers Day (which I saw through my father's window while visiting.) Do NOT go here!!!
What you can do with Caring
Medicare
Health
1.0
Overall
1.0
Quality
3.0
Staff
2.0
About The Quarters at Des Peres in Des Peres, Missouri
The Quarters at Des Peres is a Senior Living provider in Des Peres, Missouri that offers residents Nursing Homes services. Contact The Quarters at Des Peres for more details on services and rates.
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