Boutwells Landing

Offers Assisted Living, Independent Living, Nursing Homes, and Memory Care

18 Reviews
5600 Norwich Parkway, Oak Park Heights, MN 55082
Call (800) 385-2527
Boutwells Landing (800) 385-2527

Reviews of Boutwells Landing

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Assisted Living Reviews for Boutwells Landing

June 17, 2016

By Anita830071

I visited this facility

My father was going to move into Boutwells Landing, which was the same place his sister-in-law liked. It was very impressive, very immaculate, and had cobblestone walkways. It was a very busy, active community. The staff was excellent, very informative, answered questions that we haven't asked yet, and very easy to approach. His room would have had a full kitchen, a breakfast bar, and a walk-in shower with no lift and absolutely nothing to trip on and nothing to step over. It had big closets and good-sized bedrooms. It was well lit with no smell. They had a workshop for the men.

June 10, 2016

By Dale482700

I visited this facility

We got our name in at Boutwells Landing. It was a positive experience. The amenities were not all in the same building, but they have exercise, swimming, movies, chapel, and several organized things. It is much bigger than the other facilities. They have the main dining room where you can get a lighter meal, which is a little more casual.

February 12, 2015

By not recommended!

I am a friend or relative of resident

Certain staff member were amazing! Other staff members were questionable! The protocol was to sign in each time, no one cared or was checked. Anyone could walk in a residents room at anytime. Personal belongings were missing.

November 19, 2014

By Cyndi12

I visited this facility

Boutwells Landing was a beautiful place. The staff was very helpful and very informed. The residents seemed happy there. There were several activities going on when I was there. They had exercise, lunch, and crossword puzzle class.

July 18, 2014

By should have been better

I am a friend or relative of resident

Boutwells is lovely to look at and their amenities are many. Many of the care staff are good people but after several years of having care for a parent there in several areas, we found some important things lacking. We had particular problems with the social worker and some of the nursing staff. There is a decided feeling of arrogance and sense of over inflated importance with many of them and we found it to affect care there. We had repeated mistakes with important medications and transition from one unit of care to another was not communicated well in regards to meds and special needs. The final straw for us was a traumatic injury that may have been prevented by communication to us had we been given the chance to put special measures in place. The aides all confirmed that everyone knew of the issue and had charted it yet when we approached the head nurse she claimed to know nothing of this new development. Really?! The result was a traumatic injury, emergency surgery and months of difficult recovery. We did not do rehab at Boutwells after a previous poor experience there from another surgery, and have given up the room. The general feeling from Boutwells was that there was a waiting list and therefore this not a big deal to them. We expected a LOT better.

June 26, 2014

By Iamthecustomer

I am a friend or relative of resident

We chose this location because of the care levels, so we expected easy transition as mom's care needs grew. But transitioning from one area to another is horrid. Record management terrible, and errors seem to always benefit them. If you chose this location, do a walk through upon move in and keep your notes. They accused my mother of lying about damages that were there when she moved in -- they had patched things they should have replaced. Little recourse when they simply keep your deposit. Add-ons in assisted living add up very fast -- make sure family member is on top of it, because residents can get easily confused and authorize things without understanding cost. Care conferences and other meetings scheduled for provider, not family, convenience. Staff is extremely poor about returning family calls. I have to drive there and try to find people in person. Mother loves that everyone knows her name and won't move just for that reason. Otherwise we would have chosen a different provider.

November 20, 2013

By Sean2

I visited this facility

Boutwells was a very nice facility. It was a Presbyterian home. It was everything I expected about a place. The facility itself was really maintained well. They took very good care of everything there. They did have everything there. They have swimming pools, movie theater, restaurant, lounges, etc. They have a lot of different amenities to their location.

December 22, 2012

By PSchm

I visited this facility

Your first impression of Boutwell's is impressive. They have a unique shaped building that has many fun little shops and activity areas, all set on a well landscaped and wooded lot. Aside from the many small party rooms, common areas, chapels, and other fun amenities, there is a great adult service team as well. They always have such a positive attitude and a professional demeanor and help the seniors on site live a normal as possible life. Although the facility is on the high end of pricing, I would highly recommend.

June 15, 2012

By won't recommend

I am a friend or relative of a resident

Charging extra for things that are supposed to be included. Raising the cost consistently with the excuse that "we just discovered we were undercharging you". in addition to taking annual increases of 10% to 16% 1 person to care for 10 Alzheimer's patients, besides doing the cleaning and meals and not trained to handle problems. If they have a problem, the first thing they want to do is medicate.
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Independent Living Reviews for Boutwells Landing

Nursing Home Reviews for Boutwells Landing

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Services and Amenities of Boutwells Landing


  • All Inclusive Rent
  • Rent Plus Care Fees
  • Entry Fee

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • 3-bedroom apartments
  • Studio Apartments
  • Condos Townhomes
  • Detached Homes

Dining options

  • In Room Kitchenette
  • In Room Kitchens
  • Dining Room Shared Meals
  • Dining Extra: Private Family Dining Room


  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • General Store
  • Hiking Trails
  • Resident Parking
  • Pool
  • Features Extra: Banking, Chapel, Library, Oak Cabinetry

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Technology Extra: Pendant/Call System, Attached Garage With Remote Openers

Health services

  • Skilled Nursing
  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes


  • Offsite Activities
  • Music
  • Games
  • Religious Services
  • Tai Chi
  • Yoga
  • Arts And Crafts
  • Activities Extra: Shopping, Movie Outing

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice
  • Financial Aid

Guest services

  • Guests At Mealtime


  • English


  • Resident Capacity: 108
  • Respite Care
  • Pets: Yes

Range of services

  • Physical Therapy
  • Occupational Therapy
  • Range Of Services Extra: Massage Therapy, In Home Laundry With Washer And Dryer, Local Telephone Service

Types of care

  • Dressing And Grooming
  • Bathing And Toileting
  • Exercise
  • Blood Work And Other Medical Care
  • Meal Preparation

Payment options

  • Credit Card
  • Check
  • Payment Options Extra: Private Pay
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About Boutwells Landing

Boutwells Landing is a senior living provider in Oak Park Heights, Minnesota that offers residents Assisted Living, Independent Living, Nursing Homes, and Memory Care. Contact Boutwells Landing for more details on services and rates.

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