My Dad has been in long term care in 2 West wing at North Ridge Care Center at New Hope, MN for few weeks and I have to tell you that staff in that wing is providing very bad job. There is huge gap in communication between nurse manager Wendy and her nursing staff, then between social workers and nursing staff. My Dad because of his stroke is unable to speak and to call for help when needed like when he wants to go toileting or go to bed for a nap, they say that their staff will check on him every 2-3 hours, but nobody does that, so my family member has to be there to call them. My Dad needs 2 persons assisted and they say they are able to provide that, but 99% of the time, when my family member calls them, only one person comes, if they ever come.
Their staff, both NR and NA, is very unprofessional, especially NA; they mostly are untrained and don't know what/how to do to assist residents and don't .want to do it. During the time my Dad has been there; there is only one NA, whom wants to go extra millage for residents and many residents (including my Dad) in long term care appreciate her service; her name is Sandy.
Another crazy thing to tell you is that the North Ridge management allows their NAs to use only one package of wet cloth package with 50 pieces to clean residents; one package per resident for a WHOLE WEEK. For stoke residents like my Dad, whom are unable to control their bowel movement and urination; it's a nightmare, because NAs have to use wet toilet paper to clean the stuff up, when they run out of wet cloth - For my Dad one package of wet cloth only holds up for 2-3 days.
With all my above experience, I don't think that anyone would like to let their dear family member to be at North Ridge Care Center. The hallway is stinky and rooms smells bad...Nursing staff is horrible...I decide to either transfer my Dad to other place as soon as possible.