North Ridge Health and Rehab

The staff here treat me well and are very good. I like my room on the TCU and the therapy team is excellent. The grounds are nice and I enjoy being outside. I would recommend coming to North Ridge.

Our elderly parent was a patient in the TCU unit at North Ridge Health Care and Rehab. We thought we had done our homework by touring the facility in advance and we were impressed by the physical appearance which was much better than others we had seen. Two hours into our parent's stay we realized that the quality of care delivered was not at all aligned with the quality promised by the physical facility. The room was not stocked with personal care items and there were no provisions made for the staff to assist with personal care including tooth brushing, face washing and hair combing. Several times our parent was left sitting in pain after physical therapy out of reach of the call button so was unable to call for assistance. The phone in the room did not work; We found an unused one in a closet and were able to get that one to work. The staff "forgot" to provide needed pain medicine until we brought it to their attention. Meals were late or just forgotten until we questioned what was going on. We have had experience with other TCU facilities and this was the first one where we were afraid to leave our parent at night for fear assistance would be needed, but the staff would not respond. We heard another patient calling for help repeatedly for long periods of time; we could hear the calls clearly through closed doors. When I went to check, there was staff in the hallway who could clearly hear the calls as well but did not respond. After four days we were able to transfer our parent to a lovely facility where the staff clearly understands how to care for the elderly with with dignity and respect. We cannot recommend North Ridge Health Care and Rehab to anyone seeking quality and caring transitional care.

I toured North Ridge Health and Rehab, and was very impressed with their Transitional Care Unit re-model. It is very warm, inviting and the staff welcomed me kindly! The Rehab area was impressive as well, considering my loved one would have to go there for rehab. If things work out in my favor, my aunt will be there soon for extensive rehab.

The staff there are working only for a paycheck. My sister is on TCU and after having a stroke They don't have any compassion for the residents. Nurses/doctors/social workers don't return phone calls. My brother in law has repeatedly asked the staff to call him if they have any questions. My sister had a stroke and can't answer correctly! A care conference was scheduled for today and my brother in law took the afternoon off work to go. The doctor didn't show up. The Nurse Practitioner did not show up. Her physical therapist went home for the day and sent someone who has never even met my sister! This meeting was scheduled so they could discuss her progress and to see if she was ready to go home. Shame on them. I will never have anyone I know go to Northridge. The building is old and dated, the furnishings are uncomfortable and it needs some serious cleaning. The smell is horrible.

My mother transitioned to the North Ridge Memory care after it was determined that she couldn't return to her home, and her dementia worsened after surgery. We didn't want to add to her anxiety by transferring her somewhere else, so we settled on this facility. The staff was for the most part caring and competent. I was completely unimpressed by the management. The facility was shabby, in dire need of a remodel. The rooms were depressing. There was the usual therapy, etc., but nothing out of the ordinary. The memory care area in particular at this facility was oppressive. I wish we'd had more time to make a different decision.

my father was sent to TCU after being in the hospital at VA with a bladder infection that caused his dementia to worsen. Once at TCU, I was told by the social worker that he should go to memory care because he would be able to get batter care there so he could go back to his assisted living apartment. He didn't.. We were visiting one day and he needed help to go to the bathroom. We asked one of the workers who went to find someone and when he did, she said it either wasn't her job or he was wearing pull-ups so didn't need help. He had nothing to do there and no one to carry on a conversation with.. The place smelled like urine. We were told he was going to be released and when we went to get him we were told they were going to keep him longer. We said "NO", he was going back to his room . The social worker there got on the phone to the person in charge of assisted living who told her that he couldn't come back to his apartment unless he was released by the doctor. We found the doctor and after much discussion he was released. Both of his eyes had an infection so they were all red and swollen, his lungs were congested. He w as in much worse shape than when we brought him from the hospital. We had a meeting with the nurse, social worker, and rehab after he had been there a week and all they did was go through their process. It is an awful place. and should be closed down. Some of the workers care but too many don't about the people living there. TCU wasn't much better. It was when this place was a Masonic Home but since it has been purchased by this other company, it has gone down hill.

This is one of the absolute worst facilities I have ever been too. The entire facility smelled like one big Porta potty. The carpeting was disgusting and old. The overall feel and condition of the building was just gross and dirty. The majority of the staff are incompetent, uncaring, and are only there to collect a paycheck. When you ask for help, you feel like you are burdening them with some overwhelming task. The administrator's are worthless! They tell you whatever they think you want to hear and then never follow through or follow up on their promises. Each time you speak with them it's the same old song and dance. I wouldn't let this place take care of my pet rock..

My Dad has been in long term care in 2 West wing at North Ridge Care Center at New Hope, MN for few weeks and I have to tell you that staff in that wing is providing very bad job. There is huge gap in communication between nurse manager Wendy and her nursing staff, then between social workers and nursing staff. My Dad because of his stroke is unable to speak and to call for help when needed like when he wants to go toileting or go to bed for a nap, they say that their staff will check on him every 2-3 hours, but nobody does that, so my family member has to be there to call them. My Dad needs 2 persons assisted and they say they are able to provide that, but 99% of the time, when my family member calls them, only one person comes, if they ever come. Their staff, both NR and NA, is very unprofessional, especially NA; they mostly are untrained and don't know what/how to do to assist residents and don't .want to do it. During the time my Dad has been there; there is only one NA, whom wants to go extra millage for residents and many residents (including my Dad) in long term care appreciate her service; her name is Sandy. Another crazy thing to tell you is that the North Ridge management allows their NAs to use only one package of wet cloth package with 50 pieces to clean residents; one package per resident for a WHOLE WEEK. For stoke residents like my Dad, whom are unable to control their bowel movement and urination; it's a nightmare, because NAs have to use wet toilet paper to clean the stuff up, when they run out of wet cloth - For my Dad one package of wet cloth only holds up for 2-3 days. With all my above experience, I don't think that anyone would like to let their dear family member to be at North Ridge Care Center. The hallway is stinky and rooms smells bad...Nursing staff is horrible...I decide to either transfer my Dad to other place as soon as possible.