Benedictine Living Community - New Brighton

Bernie

I was very impressed with Benedictine Living Community - New Brighton. No one was in their room. The residents were all out and being helped by attendants. It's a very pleasant, clean, atmosphere. Nobody was sitting in a room alone. They were all in the dining room or a community room where they had activities, except for mealtime. A person took me to the different levels of care, but my focus was on memory care. They were very good. They took time. They stopped and introduced me to other workers and explained who I was and what I was looking for. It was just a very inclusive feeling. After meals, they move the tables out in the dining area. They had a lot of activities. They'd have some type of bowling one day a week. It was just continual activity for the residents. I did not see any resident in their room alone, and this was mid-morning. I was very impressed by that. I didn't look at the grounds, but they had an enclosed patio-type area where residents could be outside in good weather and that was pleasant.

Barry03

I was a resident of this place and would never recommend it to anyone! The staff was rude and unhelpful they would scream at me as I was trying to get exercise in the hallway, I finally couldn't stand the treatment that I received, as I was trying to leave they said they were going to call the police! I called to find out what covid vaccine they used and they refused to tell me! Don't send anyone there!!!

sadaughter

My Mom was neglected, disrespected, these "nurses" are uncaring, unkind, lack empathy. Please do not allow a loved one to be sent here. Had I not pushed for 911 to be called they were going to "monitor " her vomiting, which turned out to be a bowel blockage.

Amy Russell

When my father was staying a this facility, someone called my mother at their home and told her he had died. He had not died. They have been married nearly 70 years. No answer to my inquiry as to how this could happen. Can you imagine??

PROFOUNDLY HEARTSICK

Yesterday was my first on-site visit to this facility, which was beyond imaginable (and that's not a compliment). Yesterday I was notified that my 60-year old, [now] critically-ill friend has "lived" and I use the term, "lived," rather loosely, of course, in this deplorable facility for the past several months. Walking into the facility there was a immediate and overpowering smell of urine, which only worsened as I walked through the facility. The care, or lack thereof, was truly frightening and beyond imaginable. Three (3) hours lapsed absent any check-in for any reason. I rang the call-button and ... no response for more than five (5) minutes. I actually had to walk outside the room and beg for assistance. The staff members arrived and it was readily apparent this site lacks adequate staffing. Under-staffing was (and continues to be) the beginning of what is an obvious nightmare for this resident. I am not in a [legal] position to remove this resident from the facility and despite another [non-family] beseeching the patient's family members (mother and 3 brothers) to do so, they continue to refuse to allow their family member to be moved to another facility. The mother and 3 brothers have the financial resources but lack the will, compassion, and concern to allow a higher level of care for their family member. Individually and collectively, the family members continue to look away and appear to be waiting for the end-of-life for their critically ill-family member. SHAMEFUL. The ONE AND ONLY saving grace in this facility is the Spiritual Care Director who is a Godsend to the patients and others, including me, and she is the quintessential definition of excellence in every regard.

GregJCTHR

My mother is in Benedictine Health Center Innsbruck. It has short-term care, a memory unit, and the ability to do nursing as well as taking somebody out of the bed and getting them into a wheelchair, so some of the rooms have hoists. My mom is in a semi-private room divided by a curtain with two single hospital beds, and a shared bathroom. It’s not a new facility; it’s been around for 30 or 40 years. The staff is very good, and it has a brightly lit center where they eat. They have some rooms that are private, but those are in demand. They have a woman who comes around to sing hymns to the residents, if they want that. They have church services and a regular list of activities for them to do. From what I have seen, the food looks nutritious, well prepared, and comes in a variety of choices.