New Perspective | Carlson Parkway

When our mother moved into assisted living, this facility was called Brookdale and it was very nice. 2 years later, she had to move into memory care and New Perspectives took over. We have since moved our mother to another facility where she is finally getting the care she needs. The staff at New Perspectives was rude and inattentive. Many calls and messages were ignored. Whenever anyone visited our mother, at anytime of day, she was still in her pajamas because no one helped her dress. Despite the fact that teeth and nail care were part of her care plan, they did not care for her teeth or nails. As a result, we had to pay a total of $2600 out of pocket for cavities and severe tarter build-up. Our aunt would care for our mother’s nails when she could visit. Each time, her nails were 2 inches long, cracked, and filthy. This was noted on other residents as well. No one ever informed us when our mother needed toiletries or other necessities. My sister and I would spend hours cleaning our mother’s room because it was filthy. Her mattress was ruined and the mattress cover was missing. The mattress cover was replaced with old towels under her fitted sheet. We have pictures of the filth in the room. We also cleaned numerous razors out of her bathroom basket that we did not purchase for her. Communication was sparse and only occurred when we would complain or not at all. Multiple efforts to file a complaint with the corporate office were not answered. The website states that there are daily activities and, based on our experience, this was not true. Please do not sent your loved one here! You will regret it. If we could, we would rate NP with 0 stars.

Not Good I would not move a loved one into Brookdale Minnetonka. My wife was in [removed] so my knowledge of assisted living is limited to hearing over the radios that "this person's light has been on for a while". My wife had been there for a little over a year and the administration is very unresponsive from the start. I was told a couple things prior to moving in that turned out to be untrue. This filled a room for them and cost me more money which I am sure they were happy about. Do not get me wrong, there are some aides, maintenance staff and receptionists that are very good and committed to the work they do. Sadly, the lazy aides are running the few good aides out. Over the past 5 months, the care level has gone down hill very fast and there is NO supervision in the memory care unit. I have filled the administration in and what goes on back there with no response and no action taken. Aides will be in the kitchen talking and visiting or on their phones during meals instead of helping the residents. Aides would argue in the kitchen because a few of them did not want to do anything. Everyone at the tables could hear what was going on. Some days aides would ignore residents and I heard an aide mimicking and making fun of a couple residents. One aide told a resident that “you get what you get” when he asked what was for breakfast. I informed the administration and she asked for details. I have been giving details for 5 months and nothing changes and of course nothing changed after that conversation. I know employees have told management that things need to change and they don't even get a reply. I was paying a lot of money which included assistance with meals and that never happened. She would struggle feeding herself unless myself or my stepdaughter were there to help. It was such a bad experience I would not move anyone in there. I feel terrible for the few good employees there but when it comes to care level, supervision and administration responsiveness - it is the worst. I am sure a few more self sufficient residents have had a good experience but if your loved one needs more care, I would advise you to look elsewhere