Ely Manor

Sarah

This place is dirty, rude to people, they do not handle abuse reports properly. They mistreat patients. I overheard staff talking about how annoying and irritating residents, patients, & their families can be. I reported this to a worker, and nothing seems to get done in a proper, professional manner. I have never seen a place ran with such a lack of empathy for the elderly and disabled! They do not offer many options for drinks. If you're lactose-intolerant, you need to bring your own milk. You can only have an option of water, juice, milk, coffee, and tea, unless your family brings you anything else. I didn't realize we were back to school lunchtime meals!

Nanettel

My mother's room was dirty, was told by Morgan, my expectations were to high. I had to chase most nurses to make sure my mother got her meds. Was told that when mother was dying, we would have a private room with comforts, did not happen, while mother was dying, maintenance came into her room, unplugged her oxygen to plug what he needed. Morgan and Nicole are very unprofessional and loud, and they lie They barged into mother's room and scared my mother, and me. Mother's clothes, glasses and items were always disappearing.

schilly

I stayed here for a short time. I was cold and nothing was done about it for 4 days. Just given blankets and gloves to wear. Not very comfortable. Finally after calling main office I got moved to a warm room. The food was terrible. One meal consisted of plain rice and a bag of salty potato chips. On cardiac diet. Another was tater tots and carrots. And a burnt grilled cheese once that I sent back. The staff the aids and nurses and physical therapy was nice. No complaints there. I was scheduled for surgery in GR . They were supposed to do Covid test. They did but never sent the necessary results to the hospital . Rooms were clean but TV didn't work well. I would never go back.

tlady

stayed a this facility, staff was very kind and compassionate. Even management and Administrator made personal visits to my room to check on my care. Food was excellent Private Room were very large and nice - lots of changes and upgrades since 2012 all for the better

meganmoo

the hair salon is amazing! She is awesome at doing hair!