Ashland Farm at North Andover

Offers Assisted Living and Memory Care

18 Reviews
700 Chickering Road, North Andover, MA 01845
Call (800) 385-2527
Ashland Farm at North Andover (800) 385-2527

Reviews of Ashland Farm at North Andover

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Assisted Living Reviews for Ashland Farm at North Andover

October 05, 2017

By 98northwood

I am a friend or relative of a current/past resident

The second seating dining (aside from made to order breakfast) is left-overs. The residents complain that there is too much fried food. The waiter/waitress staff is friendly and attentive, and it's always a 3 course meal with options if you don't want what is on the main menu. The place is clean, but to walk around the building is dangerous, with cracks in the sidewalks and the breaking off of the sides of the walkways. The desk is abandoned at 7:30 and the door locked, therefore limiting the ability of evening visits with the residents. They are short staffed in the evening & you have to wait for a busy personal assistant to come to let you out. The management staff has changed about 4 times in the past year and a half and has not been for the better, I had papers tossed at me last week like I was an animal. Most of the residents complain, but because of their situation, they have no place else to go and feel helpless. I was there when the resident signed in and was given authority to be given information about the resident, assist the resident - whom at the time was there only because of a death in the family, leaving him/her homeless, I am now nothing but a thorn in their side and being threatened with elderly services for helping a person through a very rough stage in his/her life.

Provider Response

Thank you for your review. Benchmark takes all feedback seriously and we continue to work to improve. If we can be of assistance to you or a loved one in the future, we'd love for you to take a second look.

April 25, 2017

By Jim362480

I visited this facility

Ashland Farm at North Andover was a nice and inviting community. The staff was very pleasant and friendly, and the place was well kept. The apartments were an average size and well kept. The residents seemed happy.

September 30, 2016

By visitor878383

I visited this facility

Ashland Farm is excellent, and the manager and the support staff took their time and explained everything. The facility itself was much brighter and had a homier atmosphere. The activities are varied, with many choices, and has easy access for my aunt. I ate there a couple of times, and the food was excellent.

February 24, 2016

By Eileen37

I am a friend or relative of a resident

My relative is in Ashland Farm. The staff is very caring. The food is very good. They have exercise classes, movies, and entertainment that comes in. Overall, we are very happy, but they can improve their price.

Provider Response

Thanks for sharing your opinion! We love what we do and are extremely proud of our team. Please call us 978-683-1300 if we can ever be of assistance to you and your family.

December 20, 2015

By Judy117747450

I am a friend or relative of a resident

Ashland Farm is a wonderful, warm, supportive, and lovely place. It has a fantastic staff and welcoming atmosphere. The food was great. The warmth and care of the people was very impressive.

Provider Response

Thanks! We take enormous pride in taking care of seniors throughout the aging experience. Please call our Executive Director (978-683-130 ) if we can ever help with anything.

December 16, 2015

By Linda117879450

I visited this facility

Ashland Farm was very nice. The staff seemed very friendly and very nice.

Provider Response


April 20, 2015

By Caring82836250

I visited this facility

Ashland Farms is very nice and big. It’s out in the country with very nice accommodations, and the people seemed to be very nice. They give you a whole breakdown and give you pamphlets explaining the activities. It’s three meals a day. They have snacks available as well. They wouldn’t serve food in the room, but you could go down and bring it back if you wanted to.

Provider Response

Thank you! Individualized care is one of our hallmarks as we strive to meet the distinct needs of each resident. Please feel free to call the Executive Director at 978-683-1300 if we can ever be of service to you and your family.

October 16, 2014

By Caring4482

I visited this facility

Our visit at Ashland was very nice, pretty, and the staff was helpful, but it was expensive. The place is upscale, large enough, and the food was delicious.

Provider Response

Thank you for sharing your thoughts with us. Caring for seniors is not just our purpose, it's our passion. Please feel free to call the Executive Director 978-683-1300 if we can ever be of service to you and your family.

May 12, 2014

By Augusta1

I visited this facility

We went to Ashland Farm. It looked very good. They did a good job with the dining area and the food. Then again, in order to reach the dining area, you had to walk through a long hallway. The staff showed us the rooms, and they were rather small, and they weren't exactly what we wanted. It was also a little out of our reach.

May 01, 2013

By eyesee5769

I am a friend or relative of resident

Ever since they were purchased by a big conglomerate, the quality of the food has gone downhill. The employee turnover seems high, but the employees who are there care a great deal for the residents. It is the management that is unresponsive to the complaints. Considering the cost of this place, the people should be eating like royalty, but the food is barely one step above nursing home food. They service a lot of cheap meals, such as pasta or crappy meat.

Provider Response

We are terribly sorry to hear of your experience with the Dining at Ashland Farms. Your opinion, as well as the quality of care our residents receive, is extremely important to us. We do take your concerns very seriously. We understand that mealtime is such an important part of our residents' day. We work very hard to provide menu items that are both delicious and nutritious. We work with a dietician to make sure we are meeting specific health standards and we have a variety of menu items rotated throughout the season so that there is variety and choice each day. Each meal has two main choices in addition to 23 Always Available options. We also have a Resident Food Forum where residents are able to discuss concerns and give requests to our chefs. Please be assured our chefs listen to all the residents' feedback and try to incorporate as many suggestions as possible.

We do appreciate you taking the time to let us know your concerns as we do strive to make improvements a part of our daily commitment to the residents.

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Memory Care Reviews for Ashland Farm at North Andover

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Services and Amenities of Ashland Farm at North Andover


  • Rent Plus Care Fees
  • Fee Structure Extra: We Offer A Month To Month Rental
  • Assisted Living Starting At: $3600/month
  • Memory Care Starting At: $6350/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Offer Companion Suites
  • Studio Apartments

Dining options

  • In Room Kitchens
  • Dining Room Shared Meals
  • Room Service For Meals


  • Beauty Barber Shop
  • Computer Room
  • Resident Transportation
  • Coffee Shop
  • Party Space
  • General Store
  • Hiking Trails
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Features Extra: Library

Cleaning services

  • Laundry For Linens
  • Private Cleaning Services
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Internet Enabled Rooms
  • Wifi
  • Technology Extra: Emergency Call System

Health services

  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Pharma


  • Offsite Activities
  • Music
  • Games
  • Stories
  • Religious Services
  • Lectures Discussions
  • Book Clubs
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Computer Class

Financial guidance

  • Home Sale Assistance
  • Va Benefits Consultation
  • Financing Advice

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests


  • Diabetic
  • Low Fat
  • Low Salt


  • Minimum Age: 60
  • Pets: Small Pets Allowed

Range of services

  • Physical Therapy
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About Ashland Farm at North Andover

Ashland Farm at North Andover, Massachusetts, is the premier assisted living community in the Merrimack Valley offering traditional assisted living, short-term and respite care, and Alzheimer's care, as well as the Harbor Program for the memory impaired. Ashland Farm provides residents with personalized service plans tailored to meet their unique needs.

Assistance with personal care, housekeeping, 24-hour staff, three meals daily and a wide range of social, cultural and wellness programs are included in the monthly fee. Spacious studio, one and two bedroom apartments are available at Ashland Farm.

What Makes Us Special

Provide a higher level of care than most Assisted Living communities, and can care for residents through end of life.

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Ashland Farm at North Andover

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