Chestnut Park at Cleveland Circle

Concerned Daughter638547

Chestnut Park’s price is reasonable, and the people that are providing mom’s care are great.

ShelleyQBSZF

Chestnut Park seemed very clean and good. The staff was very helpful. The rooms were clean, nice, and pretty much like what we found in a lot of places. Their dining area was set up like a restaurant, and it was nice.

Provider Response

Daughter37

I saw Chestnut Park. I loved their unit, but it’s more expensive than we could manage. They do not have a nursing home, so if she required a nursing home, it would mean she’d have to go to another facility. They try to allow people to age in the place and people can bring in more nursing care, but that expense would be greater and overwhelming to me. They had very nice rooms that were not quite large but very nice. The people were lovely and everybody seemed happy. I would have loved to have had her there and have her very close to where I live, but it was just a little outside of our price range.

Provider Response

RBB25

Best decision to have my mother at Chestnut Park. When you pick a place you need to consider the what ifs. What happens if they become more frail, less able. What if they need more help. From three plus year experience I know the answer regarding Chestnut Park. This truly is a compassionate and caring community of residents and staff members. Some of the best people I could ever know.

Provider Response

Caring111316150

Chestnut Park was very nice. They had nice staff. The people seemed happy. They showed me that they do different things. I thought they were seeing a movie. When I was there, they were having a piano concert, which was really nice.

Provider Response

Caring106813850

The place I chose for my aunt is called Chestnut Park at Cleveland Circle. I like the location because it's close to where she was living. I like the hospital they're affiliated with. The staff is excellent. It is very clean, nicely decorated, and nicely kept. She has a living room and bedroom, which is clean, nice, and spacious. The dining setup is excellent, and she is thrilled with the food. They have numerous activities -- i.e., sing-alongs, people come in and play music, outings, they read to them, and keep them updated on current events. They have something going on all the time. I moved my aunt there two months ago, and I would recommend them.

Provider Response

Sufia

Chestnut Park has 2 parts, and I was very familiar with one part. It is more like one of the original buildings. It’s very clean and a little more old-fashioned. It was more urban, but it was very nice. The people that I spoke to were very professional and excellent. It had excellent programs. It was expensive, but they had great activities, and it seems as though they try to focus on food and the social life.

Provider Response

Quinton1

The setup at Chestnut Park is very nice. She is in a private room and it's bright. The staff is concern and caring. They have a good system with regards as to how the residents could communicate to the staff. They have this button that they press when they need some help and I think that works pretty well so far with my mom. My mother has adjusted to being in this location and so far we have no problems. Their objective is to make it feel like home and I think they do a good job in giving an environment that is comfortable.

Unhappy At Chestnut Park

As a resident, I find many areas that could be improved. 3 meals a day are provided, but the best meal of the day is breakfast. There are many choices, both hot and cold. The eggs are usually very rubbery. They tend to run out of English muffins, but always have bread. They DON'T CATER TO A PERSON'S DIETARY NEEDS. For people on a salt-restricted diet, there's no way to know how much sodium is in each food served. They WILL NOT prepare special meals, such as low sodium or low/no sugar dishes. The QUALITY of the food leaves a lot to be desired. I feel it could be improved by buying higher quality food and the use of herbs and mild spices, but the cooks seem not to care. I bet they don't taste what they serve. Most meals are chicken or fish. What they call prime rib has no ribs and the meat is a "mealy" consistency. The veal, and I question that it's really veal, is pressed, breaded and not tasty. They have NO BROILER in the kitchen. The vegetables are usually over-cooked, making them mushy, not crisp and tasty. For the amount of money we pay in rent, the food should be top quality, but it isn't. Recommendations we ask for at the monthly "food forum" are never implemented. They say they listen, but we don't see the results. The only time the food is excellent is at special events, where the families and friends of residents are invited. That impresses people, but only those meals are terrific. It's NOT a reflection of what's served daily. The facility itself is generally in great shape, however the carpeting is showing it's age. The front door opening/closing handicapped pressure plate needs to be replaced. They paint and patch to make the building look nice. The staff is excellent and provides great service, except when a server or 2 calls in sick or is absent for other reasons. If there's no replacement, there's chaos in the dining room. There is usually no dining room supervisor, so some residents who won't wait to be served, walk up to the coffee and hot water pots and take what they want. There's no sneeze guard to prevent the spread of germs. The wait staff works VERY hard and should receive the kudos that they deserve. The nursing staff is superb, but sometimes overworked as many of the residents who are accepted have medical problems, need nurses to administer medications, and use walkers or wheel chairs. There's no room to place the walkers so people don't have to squeeze by. Many residents feel that they NEED their walker NEXT to them. Foolish and selfish, I think. The list of daily activities always includes twice-a-day exercises, but seldom has stimulating speakers. In my opinion, they don't create a social atmosphire which a "community" should have. Yes, there's Happy Hour, but people sit with their clique friends. There's about 14 men and they are trying to establish a Men's Club. Only 5 usually show up and most are hard of hearing, so they have limited input. There's Wii bowling. About 6 people bowl and there's 4 or 5 who just want to watch. I feel that they do not have QUALIFIED managers, from Executive Director to the Dining Room. The maintenance people are superb, and the receptionists do a good job, but the way they dress isn't professional, not giving a wonderful first impression as people come in. In summary, there are many good things to say, but the food issues make some residents angry..... Yes, ANGRY, but no action is taken to improve the situation. I would NOT recommend this place until the problems are resolved.

Provider Response