Villa Rosa Nursing Home

My brother has been staying at Villa Rosa Nursing and Rehabilitation for about 4 years now. He's in the nursing home level with total care. It's very clean and it caters to religion so they don't allow smoking and drinking on the grounds, which a lot of nursing homes do. For my brother, smoking and drinking got him in this situation, it caused his strokes, so it's good that this facility is not allowing it. It keeps him away from smoking. The staff could improve, but so far, he's gotten used to them so they're pretty okay. They're excellent with the service. They have different activities, which is good too. Even though my brother can't walk and stuff, he's still really active so you got to keep him busy. He likes playing cards, playing bingo and stuff. At one time, we had bugs in his room but after we complained, we've never seen it anymore. It's very clean now. Because of Covid, they don't go out anymore. They used to take them out to stores but they can't do that now.

Villa Rosa Nursing Home was nice. The people seemed professional. It was very clean. It seemed that they would give my uncle 24-hour attention and medical attention, if he needed it. They have some kind of policy where if he wanted to go to my daughter's baptism or something like that, he could leave 15 times in one year. They seem to be flexible on him leaving and then coming back to visit family or something like that. They seem to be very attentive to the needs of the people who were there. They said that if he goes to the hospital again, he could be placed there for a couple of months when he comes out of the hospital; that was good to know. If he has to go the hospital for whatever reason, they said they would take him right out of the hospital to help him rehab. Then they will allow him to go back to his house when he's ready to go home. They seem to be very flexible with whatever his situation would be. They accept Medicaid, and they have someone onsite who walks through the eligibility stuff (and that was helpful).

My grandmother was in this facility in 2019 and the care giver were non-responsive to her and our family on a daily occasion. We had to complain every day and had several meetings with the administer. They took days and days to install simple bed rails, while my grandmother was at risk for falling. There were no scheduled days for bathing or washing of clothing. At times, there were no answer at the front desk to reach patients or nurses. The phone would just ring and ring. Several times I was able to just walk in with no one stopping and questioning me and not one nurse in sight. Also, the facility needs a makeover.