Autumn Lake Healthcare At Riverview

Juanita

My loved one (82) was sent there for rehabilitation after surgery after falling with a fracture hip. I told them before picking them that my loved one suffered from dementia. They assured me that would not be a problem they were well equipped for that. It was not a good experience from the begins. First night I went right after work 2 hours after she arrived from hospital in ambulance. She was soaked in a diaper. When ask for her to be changed they came in later and while changing her ripped off her bandage that covered the incision area. I ask for 2 days to get it covered up. There was so much worse after that but it's too much. My loved one ended up falling in her room and was left. when I came in that morning her oxygen was at 68 which they didn't seem to be concerned. Later that day things just got worse while they insured me the nurse had checked her, and she was fine. I called ambulance to Riverview. When nurse came in and I told her while on the phone with 911 she asks why I would do that. Well, Tylenol and tuning up her oxygen didn't seem like the right answer to me. My loved one was in hospital for 7 days she was loaded with fluid around her heart and lungs in and a few other things. If you're a nurse you hear the fluid on the lungs. The neglect is unimaginable here. The place is horrible and the things I seen I will never forget. This will be a long road with the fear of ever putting my loved one anywhere after this experience.

David Anderson

This place is the worst place for your loved ones. There always late on medication and the nurses are all lazy and sit at the desk. DO NOT BRING YOUR LOVED ONES HERE! This place is the worst period!

Lulu1

The room was bad, TV in the wrong spot and played so loud the whole room could hear it. To the point you had to talk loudly. Should be like they have it in hospital. Room was not clean most of the time. One room where bed would be turn into a storage area. Food, I don't know. The male nurse that was suppose to be taken care of my father, could not speak good English, and was not very friendly or helpful. The other nurses or people at the desk had to translate him words. My father was in the facility as Rehab, after week one still could not get out of bed and was not getting better. The week before he passed, he finally got a floating bed after he got a bed sore. He stayed there no more than 5 weeks, and left with collapse lung, blood clot and pneumonia, Question is how was this missed. Someone or combination of people did not do their due diligence. Hence my father is passed do to neglect. Sure they feed him, but he was not drinking enough fluids and was also dehydrated. My stepmother also played a part.

limabean31

This place isn’t fit for a dog. As I’m writing I’m sitting in the facility. What a joke!!! It’s filthy. These poor elderly people deserve more than this place!! Activities are minimal, literally starts at 2:30 and is over at 3:30. Then nothing. If you are a visitor, your expected to care for the patient while the staff sit behind the nurses station. A family member found their loved one deceased over the weekend. Seen several falls. Including my family member! They do not check on them hourly or even at all if they have a visitor. The kitchen can’t even get the diets straight Joke!!!!

Provider Response

dianemc

I am so happy I chose Autumn Lake Riverview for my mom to receive rehab there. The entire nursing staff were wonderful. Her room was very spacious and cleaned everyday. She was able to pick her own meals. I feel they were always there to meet herneeds. The entire staff were very friendly and always made me feel welcomed when I came to visit

Mary Buscemi

We feel blessed to have had a loved one here. Very compassionate, caring and responsive especially during Covid. Highly recommend!