Morning Pointe of Lexington East

Abigail

Morning Pointe of Lexington East seemed great. The people were very nice. There were just certain things the place didn't offer that I needed for my mother. I don't remember what their reasoning was, but they said that they weren't allowed to hand feed or spoon feed patients, and my mom would need that, and the pricing was very expensive and not affordable for us. Everything else seemed pretty decent. Their menu didn't seem very off from the other place I've been to. They had similar types of menus, especially for things that can be prepared every day. It was very nice and clean, but I couldn't remember my way through the place. There were long hallways, but it was a nice open area when you first walked in. The memory care facility was pretty nice. No red flags or anything bad I saw. One of the directors there was just really nice and very honest with us. She said herself she couldn't afford to bring her parents here, like she understood us on the price range situation and whatnot. She even recommended us other places that were cheaper. She still helped us out in the way we needed. The staff was very nice. They even gave us a little candied pecan thing on our way out.

Senior Figo

We moved to Morning Pointe after searching numerous communities. The management team has made my loved one feel as though they are still within her home. The food is exceptional, and the entire atmosphere is wonderful. I will definitely be recommending this community to anyone who asks.

Vetman

Terrible things noticed on memory care side. Moving grandfather out!! The ED never, never walks over there to keep eye on things, and to make sure things clean, residents engaged, clean, doesn't check rooms or bathrooms, nothing. Must be beneath her. You want a clean facility. So disappointed.☹️

Bill Washington

I placed my mom there several weeks ago and let me say this was not an easy decision but the staff and residents there made her transition seamless. She was welcomed by each director and several resident ambassadors. She raves about the food. There are tons of activities to keep them engaged. I cannot thank them enough for all they do!

BPerks

We moved in when the pandemic was starting. The rooms are nice. We were unable to move our family member in and unable to be there for them when they moved in. So the people at the facility did it all. Once they were placed there I’ve never been allowed to go into his room the whole time they’ve been. Ive never meet but one nurse and haven’t meet anyone but the front desk ladies. For a person with dementia is hard and a Pandemic is worse. During this pandemic when they had a active case which was always their staff they would seclude the residents in their rooms for 14 days to the point that every time they were to get out it would start again for another case. This went on for 4 months straight where they were in their rooms with only food and medications were brought in. It’s crucial for people with dementia to be out and engaged. Other facilities in town did not stop their care as to working with them everyday. Nor did they stop having church services. Other places made accommodations to continue without seclusion. It seems that the facilities just got lazy when the pandemic happened. With nothing happening for almost a year for the amount of money they are charging they needed to find a way to continue in a safe manner. For all those months they spent sitting staring at walls they were still wanting their 5 thousand dollars!! The company sure has made a haul of income at the sacrifice of the residents. Also for a diabetic it’s important that a podiatrist sees them well when the pandemic happened the company stopped seeing residents and they didn’t get anyone back in for basically a year. If you’re looking for there to be a actual doctor to see your family they won’t see one here. The company makes you think that they come in but it’s just a APRN or PA that’s overseen by a MD. A MD hasn’t been in that facility. Also I have caught several mistakes that this medical group overlooked and never followed thru on. Also this medical group doesn’t know how to manage a diabetic. Very poor management of my family member when this wasn’t a problem when they were home. Also the facility never read my families papers that we filled out to know that we had left a piece of equipment that they used daily then they lost it basically accused me of not leaving it to wanting me to replace it. At this time when the Governor and regulators have lifted restrictions on visiting this place has not. They still come running to the door to stop you from crossing that threshold. You have to have a appointment Monday-Friday no weekend visits and if you get an appointment then you can only visit for 30 minutes. Now when you’re paying 5 thousand a month to them and other facilities are open without appointments and time limits is this going on here? Also after them sitting in a room with no activity for almost a year they went up in price and not just $20 either! It’s all their rules and they want their money to control and still keep families away! This makes no sense and we are moving out!

Lantern Family

This memory care is stunning. The layout is exactly what my husband is going to need. The staff is accommodating and friendly. I look forward to working closely with them.