It was June this year. Mom passed away here. It took the horrible management almost 90 minutes to call and let us know. Mom was unresponsive and the only way family found out was when we visited and noticed through the window (COVID protocol). Not even a call. Over the past couple years, she was incontinent and left to sit in fecal matter and urine to the post where she would get infections; clothing ended up missing; her teeth were rotting (as verified by dentist) because staff were not brushing them; on and on. I do not recommend this place if you care about your family. Other quality and less costly facilities in the area.
Glen Oaks Alzheimer's Special Care Center
Offers Memory Care
11 Reviews
8525 Urbandale Avenue, Urbandale, IA 50322
Call
(800) 385-2527
Reviews of Glen Oaks Alzheimer's Special Care Center
Memory Care Reviews for Glen Oaks Alzheimer's Special Care Center
October 10, 2020
I am a friend or relative of a current/past resident
December 29, 2019
I am a friend or relative of a current/past resident
Glen Oaks looks fancy on the outside, but don’t let that fool you. When you first tour this facility it’s marketed well. The first few months are the honeymoon period. After that all the lies you’ve been told show up. For example there is little if any activity program. It’s a sham set up by the main headquarters that make it look like their relative gets daily planned activities, but it’s virtually non existent. The food is terrible. CNA’s have to take over kitchen duty due to help shortages. The menus aren’t even posted anymore. Personal care and patient hygiene is lacking. I’ve witnessed my relative wearing the same dirty clothes two days in a row. Complaints to the administrator are not taken seriously. She’s pathetic. Countless personal possessions are routinely lost and never found. My suggestion is to really scrutinize any facility that you plan to place your loved one. Ask the tough questions.
August 13, 2019
I am a friend or relative of a current/past resident
A lot of thought and care goes into finding a place to care for your elderly family member. Many families seek out sites such as this one to gather opinions and determine the best place to suit their loved one's needs. We did the same thing. While Glen Oaks may appear comfortable on the outside, it is what is on the inside that counts. I saw staff treat residents poorly, even roughly on one occasion. Hygiene and other care needs were not being provided for. They did not report falls or injuries, including those resulting in hospitalization. This is gravely concerning. It is also difficult to decide if you should say something, especially while your family member is living there. We did. The present administration wanted to hear nothing of it, was not responsive, and even was rude and unprofessional during interactions. We could not get my aunt out of there fast enough. I would caution against choosing Glen Oaks. This is a corporate facility, and thus concerned with profits. The quality was just not there, and yet the cost was very high. The ratio of staff to resident is poor, nurses are mediocre, and well, administration is not responsive to concerns.
March 19, 2018
I am a friend or relative of a current/past resident
Some of our loved ones are not able to tell people what they need or want.. that is left up to us the family and the caregivers we entrust with our family member.. we did much research before coming to Glen Oaks in June of 2017 and found many facilities to have the same problem (staffing..). We visited facilities that staff didn't know what to do nor did they care, we visited facilities where there was an abundance of staff wanting to fulfill your every need $$$. Cleanliness and attentiveness to your family member we thought we found in Glen Oaks. To our dismay the 30-plus minute waits for someone to come help, the turnover and or change in staffing has now put our family member In Harm's Way.. in the last 11 days my mother-in-law has had one undocumented fall and now a document fall that we are now spending the night at Mercy Hospital... She requires direct help to get in and out of chairs beds eating bath rooming and any movement.. we are asking management for a meeting again as a month ago we were told by management that this was all being corrected and would not happen with new management and new Staffing.. I'm afraid we're right back where we started. I'm sure this post is not what they're looking for but it is the truth, and no matter what facility remember it's a business first.. we are very disappointed
September 27, 2017
I am a friend or relative of a current/past resident
Finding a place for a needy parent is a task that we take on with great CARE and concern
For me and my family GLEN OAKS Urbandale, Iowa appeared to meet expectations.
Location is great. Building and grounds meticulously maintained and staff appear friendly. My initial tour went well and it appeared too that the needs of my parent
Could be met and maintained here.
I liked the fact that Glen Oaks is a residential care facility which means that they should be staffed efficiently in order to effectively manage the needs of their residents . Herein lies the problem.
For the most administrative staff appear to be capable people. However the nurses are short staffed and stressed out
The caregivers are short staffed as well and residents are often waiting for assistance far lo long in most cases. I personally have witnessed call lights being ignored for upwards of 30 minutes . Hygene and personal cleanliness of your loved one is often left unattended and must be monitored closely. My loved one developed bed and body sores as a result of lack of attention and care.
Another noteworthy issue is that the careplan is Not always carried out as indicated and this too must be monitored closely. Bottom line is this:; trust less and verify more when it comes to care facilities and Yes, Glen Oaks is no exception.
I have escalated my concerns and Hope they get it together soon or I will be looking for another facility. At this point 3 STARS is being generous.
May 10, 2016
I visited this facility
Glen Oaks Alzheimer's Special Care Center was my second choice because I really thought it was a great place. The rooms were very nice with very pleasant atmosphere. The staff was great and very willing to help in any way. They had quite a few activities going on while I was there. The dining room looked very nice. I was really happy with this place.
March 30, 2016
I am a friend or relative of a resident
My father is in Glen Oaks Alzheimer’s Care. I think it is a nice, clean facility. I think the price is a little high, but the rooms seem a little larger than the other places I looked at. There is a sitting or living area attached to a bedroom with a closet and a bed, plus a bathroom. The services are fine and comparable to other places. Someone comes to cut hair once a week. There are activities, but they are not something that they can essentially do on their own. The dining area is nice and seems homey.
December 30, 2014
I am a friend or relative of a resident
I think the people are caring towards the residents at Glen Oaks. The place is well-kept, they served a lot of food, and it’s alright.
October 14, 2014
I am a friend or relative of resident
Awful place. Never enough staff. Smells like urine, is dirty. New staff all the time! Never know who will be caring for your relative.
February 27, 2014
I am a friend or relative of a resident
Glen Oaks seemed like a good community and had good activities. My husband didn't have any complaints about them. His room was always neat and clean. The staff was good. The financial manager, Kristen, always had a big smile. The boy named Troy was always very accommodating.
I've eaten there with him and the food looked good. They had cafeteria style. They also had entertainment. Children would come in to dance. They had TV, checkers, but I didn't see any people watching or doing checkers. I didn't see anybody play the piano. I didn't see any one sitting around the fireplace. Mostly would watch TV or be in their wheelchairs, kind of huddle around and hang close to the door. They wanted out.
October 31, 2011
I am a friend or relative of a resident
I have found the staff at emeritus to be very friendly and helpfu> they have done thier best to make the move for my father the best possible.
Costs for Glen Oaks Alzheimer's Special Care Center
Services and Amenities of Glen Oaks Alzheimer's Special Care Center
Costs
- Fee Structure Extra: Community Fee Is 1500
- Memory Care Starting At: $5300/month
Room and housing options
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Hiking Trails
- Tv Room
- Garden And Patio
- Security Gate
- Spa
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Cable In Rooms
- Internet Enabled Rooms
- Wifi
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Fitness Room
- Yoga
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Financing Advice
Guest services
- Guest Parking
- Guests At Mealtime
General
- Minimum Age: None
- Pets: Small Pets Allowed
About Glen Oaks Alzheimer's Special Care Center
Often the mental demands of those struggling with Alzheimer's disease can take over the emotional needs. But at JEA Senior Living, we keep the emotional needs and feelings of your loved one at the very center of what we do.
Our exclusive Meaningful Moments® program is specifically designed to help meet the needs of those Residents with memory loss. We begin by discovering the life story of each individual's likes, dislikes and cherished memories. By adding details and preferences from each Resident's life story into their day, we can build comfort and a sense of meaning for each individual Resident. The result is a familiar atmosphere for your loved one.
Our Residents have access to a whole host of amenities and programming options to help keep them active and engaged in daily life.
There are excursions to restaurants and shopping, arts and crafts classes, movie nights and many chances for family and holiday celebrations. Our Meaningful Moments® program, paired with our active and engaged staff members at JEA Senior Living, brings together the very best Alzheimer's care.
What Makes Us Special
Glen Oaks Alzheimer's Special Care Center is designed to embrace each resident's life experiences, offering an approach that incorporates the individual story into the whole care program. The center offers around-the-clock care and supervision, private and semi-private accommodations, three quality, gourmet meals every day (as well as snacks and special guest meals!), and a vast array of activities.
Get CostsMap of Glen Oaks Alzheimer's Special Care Center
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