Valley View Village
2571 GUTHRIE AVENUE, Des Moines, IA 50317
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Reviews of Valley View Village in Des Moines, Iowa
4
(13 reviews)
Facility
3.5
Staff
4.1
Food
4.0
Activities
3.4
Value
2.6
Penny
4
|
March 18, 2024
The staff at Valley View Village seemed welcoming and the place was good. I needed an apartment for my son, also a one-bedroom, which they did not have available in the same building that I would be in. So I didn't really look further into it. They were updating their rooms and they looked good and accommodating. They were changing the carpet and I had requested if I could have laminated flooring throughout and they were willing to do that. Their dining area was good, but it depended where you were. You might have a bit to walk (my son would have been across the parking lot and you have to walk there for dining). The facilities would be good. It seemed like some of it needed to be updated, but it was clean. It was good.
Provider Response
Mark R.
2
|
February 19, 2024
Most of the daytime staff in memory care are attentive and want to help residents. Weekend and some night staff not so good -- maybe understaffed, maybe lazy and they wait for morning crew to arrive. Our relative experienced falls, lost items like eyeglasses, and it was "not Valley View's problem." Executive Director is bottom-line thinker, insincere. Scheduled "meetings" with administrative staff, resident and family were "have to do this" to make family feel Valley View is listening. So disappointed in this facility.
Provider Response
Reviewer#RD1211e
4
|
December 19, 2023
My mom has moved into Valley View Village. It's an open, friendly, clean environment. However, the least part of it is the inability to make a connection phone-wise without all kinds of extra intervention on the staff's part. I don't like the price, but I don't have any choice in that. It just seems high, but everybody is high. The staff are good at keeping me informed periodically on how my mom is doing. My mom doesn't eat much, but she says the food is good. She doesn't participate very often in activities, but they have lots of information on the activities that they provide. Their activities are just run-on-the-mill nursing home activities like bingo, card games, and things of that nature. My mom has a shared room. Each has an individual bedroom, but it's very small. With regards to amenities, they have a patio area and a cafeteria area. However, it's very, very expensive. Plus, they have additional charges just to take my mom to doctor's appointments off-site. You would think that would be included in the exorbitant amount that we pay every month, but that's an addition, too. In terms of location, it is near restaurants and shopping centers.
Provider Response
Alice
5
|
December 10, 2023
I was at Valley View Village for two and a half weeks. It was a pretty good place. The people are very friendly and they're very helpful. The food is better than most restaurants. The P.T. that I worked with (I got therapy every day for about an hour) did a great job. I think there probably were activities offered, I just wasn't up for it right then. The only negative at all was that they don't provide transportation to doctor's visits, but that's a minor thing. That would depend on the individual's situation, whether that would even be something someone needed, but it seemed like I was always going to the doctor. The staff were all just great and there were just a lot of good things there.
Provider Response
Duddley
2
|
February 8, 2022
My mother stayed at this facility from April 1 to June 3rd 2021 for physical rehab for 2 broken wrists. So my experience has nothing to do with there long term care. The facility is clean and well maintained, and the desk staff and nurse are all very nice. But the Admin staff is a nightmare regarding communications or just to try and speak to someone to ask questions about why our mother wasn't receiving adequate care. Days would pass before we would even receive a response and this occurred every time. Night staff is cut to a minimum for maximize profit, your loved ones will wait 15-20 min. after the call bell is pushed. I stayed several overnights and it was just due to low staffing for to many residents. This was not a good experience and it did not end well. I cannot recommend this place for any type of rehab.
Jen hays
5
|
December 22, 2020
My mom was a resident in the memory care unit at Valley View for 5 years She received excellent care and we were always able to see her day or night before Covid. Her private room was lovely. The activities staff member, Starr was awesome and during the covid probably her best friend. They also always kept us informed about everything about mom. Our mom passed away on Friday, December 11th.
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Services and Amenities of Valley View Village in Des Moines, Iowa
General
- Resident Capacity: 79
Medicare
Health
3.0
Overall
4.0
Quality
5.0
Staff
4.0
About Valley View Village in Des Moines, Iowa
Valley View Village is a Senior Living provider in Des Moines, Iowa that offers residents Continuing Care Communities and Nursing Homes services. Contact Valley View Village for more details on services and rates.
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