The Cottages of New Lenox

Fred F

My mom was at The Cottages of New Lenox for 10 days, and it was very expensive. The staff was excellent. The food smelled good. Her room was small with a window with a view of the bars from the fence. We had given them a little over $9,000, and she was only there for 10 days. They would not refund any money. They would not discuss anything about deposit in the future and told me that it was a community fee that we paid. I'm not very happy with the management, but it's a beautiful place, new, and clean, and the staff and personnel were very nice and helpful.

Provider Response

Nanette383828

We chose The Cottages of New Lenox, and so far, it’s great for my grandmother. The size is perfect for her because it’s a small facility. The caregivers are wonderful. Any minor problems they have, they notify us immediately.

Pam648206

The Cottages was a lovely facility, and the people were great. The staff took a lot of time with us, answered all of our questions, and gave us references to go to other places if we needed to. It was a great place, but it just wasn’t what my husband needed at that time. The staff was professional and caring, and it was a great place for the residents. It had a lot of activities.

Nick051665

My father is at The Cottages. There's five cottages, one is the regular care and not gated, the others were gated and for memory care. My father is in memory care. The room is an adequate and decent-sized room. They post the activities in the day room. The memory care is a secure area. They can improve on the food. My father had a hard time adjusting to the food. He's used to spicy foods. The facilities are very nice. It's got a big courtyard surrounded by the cottages, and they have the freedom to go outside and enjoy the outdoors. It's very clean. They don't seem like they're in a hospital and don't have elevators. It's all on one level. It's all-inclusive senior living. You don't get nickeled-and-dimed. They have an all-inclusive buffet where one price gets you everything. It's more open living.

Jona136172

The Cottages was good. They were friendly, and we felt welcome there. The residents were separated by skill level or something along those lines.

Caring109764950

We went to The Cottages of New Lenox. They were nice, but the price was a little bit too high for us. It was nice. Actually they had small groupings like one person for every six people; it was very small and hands-on. We like it, but it was a little bit too pricey for us. They keep them active everyday. They make them interact. Actually, they let them do whatever they were doing in their lives, so if they were cooking before, they let them cook. They really do well over there as well. Overall, it is a great place.

Caring106878950

My mother is in The Cottages of New Lenox. The staffs are angels. They are above and beyond. She has been there for three weeks. The rooms are really nice. She has her own bedroom and her own bathroom. She has a little kitchenette type thing where there is a refrigerator, a microwave, and a kitchen sink. You bring your own furniture so it looks like your own room. The food is cooked right there on the premises. There are five cottages, and the cottage she lives in is where the cooking is done. They have a cook that does all the cooking for all the five cottages. Everything is fresh every day. They don't bring it in from a catering service. The dining room has little tables of six. They put two tables of four together. They have table cloths, and they serve with china and silverware. They also have a little centerpiece on the table. They play bingo, and they have arts and crafts. They were making their own Valentines cards while I was there. There are activities that keep them busy. It is all fenced in, and you need to know the code to get in to the outside gate. Each one of us has a little necklace that you wear, you touch it on the pad, and the door opens for you to get in and get out. If anybody in pushes the door to get out, the whole alarm system goes on, and everything locks down. It is very secure.

Caring78132450

My mother-in-law is at Encore Senior Village, so everything is fine. She moved in there last November. It is just five minutes from our house. We could almost walk to it if we wanted to. They are small cottages and I like that. It is a new facility, only a couple years old. It is very well-organized and we like the people there. The residents are very nice. The staff is fabulous. We really like this place. My mother-in-law has her own room and her room is very nice. She has her own bathroom with a shower, a sink and toilet and they're all handicapped accessible. She can adjust the temperature in her room and it has a big window so that she can look outside. We were able to bring her own bed and her furniture, so that it looks like home to her.

caring0327113

We didn't take a tour of Paradise Park, but the initial meeting went fine. The staff was very accommodating and very nice. It was a clean facility, no odor at all. However, upon finding out the annual income that my sister gets, we were very nicely told that this was a place that she could not afford.